SOLVED

InstallShiled Error

%3CLINGO-SUB%20id%3D%22lingo-sub-370119%22%20slang%3D%22en-US%22%3EInstallShiled%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370119%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20trying%20to%20install%20an%20application%20on%20Windows%20Server%202016%20but%20get%20this%20error.%20I%20have%20restarted%20the%20Windows%20Installer%20Service.%20Any%20other%20ideas%3F%3C%2FP%3E%3CH6%20id%3D%22toc-hId-891005124%22%20id%3D%22toc-hId-947219777%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fi.gyazo.com%2Fbb0bd523716602b2f680424ceacdb23d.png%22%20border%3D%220%22%20%2F%3E%3CSTRONG%3EError%20Code%3A%20-5001%20%3A%200x80070002%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EError%20Information%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3E%26gt%3Bsetup.cpp%20(142)%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EPAPP%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EPVENDOR%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EPGUID%3A%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3E%24%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3E%40Windows%208.1%20%2F%20Server%202012%20R2%20Service%20Pack%200%20(14393)%20%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CSTRONG%3EIE%20Version%3A%209.11.14393.0%3C%2FSTRONG%3E%3C%2FH6%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-370119%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EError%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EWindows%20Server%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376874%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20InstallShiled%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376874%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20news%2C%20glad%20to%20hear%20issue%20is%20sorted.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376870%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20InstallShiled%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376870%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F51719%22%20target%3D%22_blank%22%3E%40Dave%20Patrick%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20contacted%20Dell%2C%20apparently%20it%20had%20something%20to%20do%20with%20anti-virus%20software.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370140%22%20slang%3D%22en-US%22%3ERE%3A%20InstallShiled%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370140%22%20slang%3D%22en-US%22%3EI'd%20ask%20the%20application%20developer%20for%20help%20with%20this.%3C%2FLINGO-BODY%3E
Frequent Contributor

I am trying to install an application on Windows Server 2016 but get this error. I have restarted the Windows Installer Service. Any other ideas?

Error Code: -5001 : 0x80070002
Error Information:
>setup.cpp (142)
PAPP:
PVENDOR:
PGUID:
$
@Windows 8.1 / Server 2012 R2 Service Pack 0 (14393)
IE Version: 9.11.14393.0
3 Replies
Solution
I'd ask the application developer for help with this.

@Dave Patrick 

I contacted Dell, apparently it had something to do with anti-virus software. Thanks!

Good news, glad to hear issue is sorted.

 

 

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