04-12-2017 09:22 AM
04-12-2017 09:22 AM
I have had some issues trying to update my laptop ever since build 15014 (which I am still stuck on). After a good bit of searching to remedy this myself (including stopping services, looking at registries, just trying to update, and even trying to reinstall windows by using the media creation tool) I contacted support. My first agent looked around and concluded that update services were stopping all of a sudden during the update process. He started a download of the build 15063 ISO but, due to slow school wifi, it was going to take a while. He told me to get back to him once it downloaded through a link. When it downloaded, I followed the link and got a different agent who had me run the ISO setup. This installation failed just like any other update I have tried to install. My third agent told me to post this somewhere here so that engineers could address my dilema directly. Please help!
04-12-2017 10:27 AM
04-12-2017 10:58 AM
When I try to install an update, it restarts and "works on updates" as it should but when it reboots, it says it didn't install. When I try to tap on the notification, it brings me to the update history which is usually blank, sometimes has a driver update or two. Now when I open the update history it says this: ComponentUpdate: A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system. Also the media creation tool always fails to authenticate the download or something like that.
04-12-2017 11:01 AM
04-12-2017 11:05 AM
These same update failures have happened with every update since build 15014. My time and date is accurate. Also, I do not remember the exact error code for media creation so I will try it again right now to see.