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Unable to update Windows 10 Insider Preview 17063.1000 (rs_prerelease)

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Alok Kumar
Occasional Contributor

Hello,

Currently, I'm using Windows 10 Insider Preview Build 17025.rs_prerelease.171020-1626

As windows launched update with a new version 17063.1000, I'm unable to update.

Each time system restarts and update runs for a while. Then, it rolls back to previous version of windows.

Error Code is - 0xc1900101.

 

Please help

67 Replies

I'm having the exact same problem.

same problem but after a few trials  I finally get rid of that

I have tried 8 times. But all went in vain 

Solution

Hi,

 

This code refers to a possible driver issue, please refer to c:\windows\panther\setuperr.log & setupact.log  to find out which driver is blocking your upgrade, if possible remove / update the driver / software for the upgrade

 

(if you get an access denied error on the logfile, just copy the files somewhere before opening them)

 

Hope this helps

 

Erik

 

 

Hi Erik,

 

Thanks for sharing the info. Required file stating issue was found in subfolders under Panther directory. 

Exact problem was disk space. While update was showing required space of 23GB, but actual space required during installation was 27GB. I had only 25GB space. Because of that, it was not updating.

 

Alok 

Hi Kevin.
My problem is solved.
Exact problem was disk space. While update was showing required space of 23GB, but actual space required during installation was 27GB. I had only 25GB space. Because of that, it was not updating. Required file stating issue was found in subfolders under Panther directory. Refer to Erik's reply for the further info.

I have the same problem. Only errorcode 0xd0000001. Tried the  problem solver from Windows, but it didn't help. (After saying it solved the errors)

Tried 8 times to update to 17063, but no positive results.

 

 

Hi Paul,

Can you  refer to c:\windows\panther\setuperr.log & setupact.log and tell us what is causing to stop the updates.

If is also possible that windows has created another folder inside panther. You have to look for setupree.log and setupact.log files.

Alternatively, You an upload the both files here. 

 

-Alok

 

Hi Alok,

 

Enclosed the files. (zip)

 

Have also the same problem on my Asus Chi300 transformer book.

 

Would be nice if you find a solution.

 

thanks, Paul

Hi Paul,

 

Although files was not much helpful to me. But I have noticed one thing.

Your system TIME and DATE is incorrect. The error code you stated 0xD0000001 is associated with STORE error. Can you try updating after changing the date and time?

Check the System Date and Time on your computer. If they are showing incorrect values, then follow the steps below and correct the time and date according to your time zone.

 

  • Press Windows key + R key on your keyboard

  • Type “Control" and click on "Date and Time".

  • Click Change date and time button (To change the time zone click on time zone tab).

  • Click Apply and OK to save the date and time.

Also have you gone through the solution given in following link?

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/error-code-0xd0000001-in-...

Hi Alok,

 

Time and date are correct. (See picture)

 

Going to read the link.

 

When succes, I will post it here.

 

Thanks,

 

Paul

Alok,

 

This didn't work. Even changing to a former date did not help.

 

Now time and date are automatically assigned on base of location.

 

Uninstalled some programs. Maybe that will work.

 

krrp you informed.

 

gr. Paul

Alok,

 

On my Asus 300 Chi i have another error:  0x8024200d

 

But the same experience with the update. Rolling back after restart.

 

Nice evening, 

 

Paul

Thanks Alok,

 

Unfortunately the file is not available anymore....

 

Download Windows update reset script for Computers running Windows 10

 

Kind regards, Paul

I've the same problem [Windows 10 Insider Preview 17063.1000 (rs_prerelease) 0xc1900101] but i've 90Gb of free space on disk. Before upgrade all working well, after i read many error on setuperr.log

Happy Wishes

Alok,

 

By the way, suddenly the update on my Asus Chi 300 worked....so that is fine. At the moment my PC  did 13 attempts to update....

 

Could be a driver, but in fact Microsoft should solve the problem...

 

Nice days, and a happy new year.

 

Paul

I'm having the same issue updating to Windows 10 Insider Preview 17063.1000 (rs_prerelease). However, I currently have Windows 10 Insider preview 17046 installed. My system has attempted and failed to install Build 17063 3 times since it's release. I also get the failed install error: 0xc1900101

I haven't had this issue with previous insider preview builds. Anyone have success with getting past this issue?

 

Skip

I have an Asrock system board, running Build 17046.rs_prerelease 171118-1403 trying to upgrade to windows 10 insider preview 17063.1000. System sticks at ASROCK logo, will not load hardware. After two attempts, it reboots and reverts back to 17046. This has happened 8 times so far. I have over 350 gigs disk space open, no extra hardware/usb's connected, using Norton Security only (no other firewalls, etc). This has never happened on any other release. 

I'll tried Your procedure and after restart the problem it's the same.

Any progress.

Thanks anyway

Hello,

 

I used the script also, but now the status in Windows update is: Your computer is up-to-date.....

 

Now I wait for the next update. I assume Microsoft will take out the flaws.

 

Happy new year.  ;)

Paul

 

 

Neither c:\windows\panther\settuperr.log nor setupact.log exists on my system. I tried disabling virtualization in the BIOS as suggested elsewhere but that had no effect.

Same problem here.  Hoping for a new release or clear instructions on how to debug and correct the problem.

Same problem here - tried few times and failed. attaching setup logs

 

I also now have the following folders (Samsung laptop, 850GB free)

 

c:\windows\panther

C:\WINDOWS\Panther\NewOs\Panther

 

12/28/2017 05:55 PM <DIR> WINDOWS
12/28/2017 06:09 PM <DIR> Windows.old
10/30/2017 09:21 PM <DIR> Windows.old(1)
11/11/2017 03:08 PM <DIR> Windows.old(2)
11/20/2017 07:44 AM <DIR> Windows.old(3)
11/24/2017 10:33 PM <DIR> Windows.old(4)
12/19/2017 10:00 PM <DIR> Windows.old(5)
12/20/2017 06:50 AM <DIR> Windows.old(6)
12/22/2017 06:43 PM <DIR> Windows.old(7)
12/19/2017 07:33 PM <DIR> Windows10Upgrade

 

same here. it downloads, then installs, reboots, then starts installing then just about 10 minutes in reboots and rolls back to previous installation and then finally reboots and I'm back to where I was and it does it over and over if I let it so I stopped auto updates and disabled insider upgrades for a week to see if I could find a solution. I have plenty of hardware for this, quad core i5, 32GB ram, 4gb video etc etc so it's not a hardware incompatibility.....driving me nuts. Plenty of disk space on my SSD (318GB available). nothing plugged in except bare minimum as always when I update, first time updates like this has failed (insider). All other have installed perfectly for a year or more.

Used this tool:

Microsoft Windows 10 [Version: 10.0.17025.1000]
Reset Windows Update Tool.

 

Today another try after having walk through all the options in the above mentioned programm.

 

No results. Rolling back to 17025.

Think has something to do with the storage.  But on the C disk is about 60 Gig free....

Could it be having the drives reassigned on the sata ports? Driveletters are still the same.

 

setupact.log

2018-01-01 22:23:35, Info [svchost.exe] Enter WinReIsWimBootEnabled
2018-01-01 22:23:35, Info [svchost.exe] Parameters: pszWinDir: NULL
2018-01-01 22:23:35, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
2018-01-01 22:23:35, Info [RelPost.exe] Enter WinReGetLogDirPath
2018-01-01 22:23:35, Info [RelPost.exe] Update enhanced config info is enabled.
2018-01-01 22:23:35, Error [RelPost.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1
2018-01-01 22:23:35, Error [RelPost.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1
2018-01-01 22:23:35, Info [RelPost.exe] WinRE is installed
2018-01-01 22:23:35, Info [RelPost.exe] Exit WinReGetLogDirPath return error code: 0x0
2018-01-01 22:23:35, Info [RelPost.exe] Enter WinReSetTriggerFile
2018-01-01 22:23:35, Info [RelPost.exe] Parameters: DirName: \\?\GLOBALROOT\device\harddisk3\partition3\Recovery\Logs, fDelete: 1
2018-01-01 22:23:35, Warning [RelPost.exe] WinReSetTriggerFile failed to delete file (0x2) in file base\diagnosis\srt\reagent2\reagent\logfile.cpp line 237
2018-01-01 22:23:35, Info [RelPost.exe] Exit WinReSetTriggerFile return error code: 0x2
2018-01-02 12:39:18, Info [dismhost.exe] Enter WinRE_Specialize_Offline
2018-01-02 12:39:18, Info [dismhost.exe] According to the register keys in offline HIVE, it's Upgrade scenario.
2018-01-02 12:39:18, Info [dismhost.exe] Called by Upgrade. Will do nothing.
2018-01-02 12:39:18, Info [dismhost.exe] Exit WinRE_Specialize_Offline with return value which is error code: 0x0
2018-01-02 13:08:27, Info [svchost.exe] Enter WinReIsWimBootEnabled
2018-01-02 13:08:27, Info [svchost.exe] Parameters: pszWinDir: NULL
2018-01-02 13:08:27, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
2018-01-02 13:08:31, Info [RelPost.exe] Enter WinReGetLogDirPath
2018-01-02 13:08:31, Info [RelPost.exe] Update enhanced config info is enabled.
2018-01-02 13:08:32, Error [RelPost.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1
2018-01-02 13:08:32, Error [RelPost.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1
2018-01-02 13:08:32, Info [RelPost.exe] WinRE is installed
2018-01-02 13:08:32, Info [RelPost.exe] Exit WinReGetLogDirPath return error code: 0x0
2018-01-02 13:08:32, Info [RelPost.exe] Enter WinReSetTriggerFile
2018-01-02 13:08:32, Info [RelPost.exe] Parameters: DirName: \\?\GLOBALROOT\device\harddisk3\partition3\Recovery\Logs, fDelete: 1

 

I have exactly the same issue - so far it has failed no fewer than 13 times; the same routine of upgrade, restart, fail, restore to old Windows settings.  Reluctant to download the additional software suggested in one link as it was not a bona fide Microsoft website.

yeah I turned off updates for one week to see if after that anything will change because a lot of people are having trouble with this specific update and I have illegal copy of the base install 64-bit but I'm running The Insider program and this particular one is the only one that has failed so I just paused updates for a little while in hopes that they'll either pull the update or fix it and read push it I guess we'll find out in a week if not sooner or maybe not at all who knows LOL I already have a backup and I don't keep anything major on a Insider preview so if I have to wipe my hard drive clean and reinstall fresh to fix it I'm prepared to do so and I'm about to do so and just leave The Insider program all together anyway if I have to because I'm sick of all these stuck updates and **bleep** changing all the time and being a guinea pig

To all insiders,

 

Today, trying for the 15th time, without success.

Disabled all external drives, disabled all strange USB drivers for android.

Unplugged all peripherals.

 

Can not understand why Microsoft does not has an official statement about this Insider Update.

Or why they don't  come with a patch or a better update... like other people state here, to be a guinea pig is becoming boring at the moment.

 

Takes to much time to update with try and error. (in fact only error)

 

 

 

Same problem on my machine - Dell Precision 7520 currently at 17046.rs_prerelease.171118-1403

 Windows 10 Insider Preview 17063.1000 (rs_prerelease) - Error 0x80004005

 

Attached are setuperr.log and setupact.log from C:\Windows\Panther\NewOs\Panther

 

agreed, last night I reinstalled a fresh copy of my 64bit Pro install that I bought retail online at a legit source and I opted out of all the windows Insider crap because they don't add enough new stuff for me to really give a crap about and I can't be down or have all these downloading update issues hanging my machine all the time Etc so I'm not going to be a guinea pig for Microsoft anymore it's non productive at this point and it's ridiculous that so many people have had this issue and they aren't even addressing it or acknowledge in that it even exist which is BS since we're technically beta testing their software so I'm out
Disabling virtu worked on my HP Envy ...

Here is my log message, please help me to explain what's happened and solution ? thanks.

 

2018-01-06 14:57:30, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 14:57:30, Error                 SP     pDUSearchAndDownload: DU search failed. hr = 0x8024401b
2018-01-06 14:57:30, Error                 MOUPG  DUSetup: Failed to execute DUSetup seach and download  [0x8024401b]
2018-01-06 14:57:32, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (268):   Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2018-01-06 15:08:03, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:03, Error                 SP     CDownloadDUUpdates::DoExecuteInternal: Failed to search for updates. hr = 0x8024401b
2018-01-06 15:08:03, Error                 SP     CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8024401B
2018-01-06 15:08:03, Error                 MOUPG  DUImage: Failed to execute critical search and download [0x8024401b]
2018-01-06 15:08:15, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
2018-01-06 15:08:15, Error                 DU     DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032
2018-01-06 15:08:15, Error                 DU     DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032
2018-01-06 15:08:16, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:16, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:17, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:17, Error                 SP     CDownloadDUUpdates::DoExecuteInternal: Failed to search for updates. hr = 0x8024401b
2018-01-06 15:08:17, Error                 SP     CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8024401B
2018-01-06 15:08:17, Error                 MOUPG  DUImage: Failed to execute driver search and download [0x8024401b]
2018-01-06 15:08:27, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (268):   Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2018-01-06 15:08:39, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (492):   App Inventory returned duplicate file c:\program files (x86)\intel corporation\intel widi\intel(r) software asset manager\bin\intelsoftwareassetmanagerservice.exe.[gle=0x8007000d]
2018-01-06 15:08:39, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (492):   App Inventory returned duplicate file c:\program files (x86)\lenovo\pcmanager\2.6.10.12111\security\service\lavservice.exe.[gle=0x8007000d]
2018-01-06 15:09:01, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

2018-01-06 15:13:12, Error                 MOUPG  CSetupHost::OnProgressChanged(1916): Result = 0x800704C7
2018-01-06 15:13:12, Error                 MOUPG  CSetupManager::DlpManagerCallback(1763): Result = 0x800704C7
2018-01-06 15:13:16, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::CheckUserCancelled(275): Result = 0x800704D3[gle=0x00000156]

Mine also does the "hang at firstboot"  error with only the windows logo showing.

 

Errlog shows 2018-01-05 07:06:53, Error [0x0606ae] IBS [SetupCl library] Required profile hive does not exist: [\??\D:\WINDOWS\system32\config\systemprofile\NTUSER.DAT].

 

or 0xc1900101  in windows.   Happens on my Surface Pro 4, and my laptop.   Tried both safe boot off, and disabling virtualisation / acpi as reccomended without success on EITHER system.

 

not a mega genius, but it seems that after the reboot, its trying to start from the wrong partition.... (that would explain the reference above to D as my system, and also the repeated customers saying that they have a disk error / no space error)

I have a similar problem with 1703 OS 15063.786 (1709 update fails). The update is loaded installs, boots a couple of times and rolls back. I'm running Windows defender ATP Win 10/E5 the error in the panther err log is: 2017-11-07 11:00:12, Error [0x0606ae] IBS [SetupCl library] Required profile hive does not exist: [\??\F:\WINDOWS\system32\config\systemprofile\NTUSER.DAT].

I too had this same problem upgrading to various Windows 10 Insider preview versions until I discovered this "little" trick.  I uninstalled my 3rd party anti virus security program (Norton 360 Security) and then ran my update.  I had to make sure I disabled Norton first BEFORE I downloaded the update.  If the update had been downloaded in the background before I turned off the Security software, then I had to manually delete all the files in the C:\windows\SoftwareDistribution\Download\  directory, uninstall the Norton software, and finally only then redownload and install the new Insider Preview files.  After the Prerelease version install, then reinstall your security protection software (Norton 360 Security in my case).

Hope this solves your problem,

Steven Haberkorn

did all that and didn't even have an antivirus installed just to rule it out, and knew about the distro folder delete but no change (but that's worked in the past in win 7 too for me) so I just reinstalled and stayed out of the I side program. I'm done with it. I need a stable machine without issues and this one is a pain in the butt so I'm not signing back up. thank you though :)

No this don't solve my problem. I know Norton for this reason i don't use. Norton create many problems in many version of Windows (7, 8, 10 ecc...),  then it's natural for me that You have problems generated from Norton Utility or antivirus.

Happy that You have solved.

My problems persist!

Best Regards and Very Thanks for Your informations

Adriano R

yeah, Norton is the worst thing you could install on your computer for Antivirus. It's HORRIBLE. I use Avast. much leaner and doesn't install 40 different things GS and slow my machine down. Norton is the worst. barf....

Hi friends, I'm successful to install 17063 version. please try mine way and hope to help you
* into BIOS -> disable fingerprint
someone told this way before but needs into BIOS to set disable fingerprint.

thanks

 

 

Don't work this solution for me

Thanks Anyway

Wouldn't exactly call that 'detailed advice' - what are the consequences of doing that action, if the update still does not complete???  Sounds like there is an error in the Insider Preview release 17063.1000, I'm going to take the prudent course of action and wait for a later one...

 

my bios doesn't have fingerprint as it's not a laptop and my gigabyte Mobo doesn't have biometrics etc.

I am seeing an issue where I am unable to update as it gives me a BSOD with error System_Service_Exception and the file is wdfilter.sys.  The computer reboots and then restores back to original version (v1709 build 16299.192).  This computer was recently restored using USB drive and I haven't done anything else besides Windows updates.

All insiders,

 

Today is a remarkable day. 20 times a try to install preview 17063. Reassigned sata disks on original sata ports. No matter. 

Windows 10 Insider Preview 17063.1000 (rs_prerelease) (3)  (used all the windows tools to reset the update history and Dbase.)

Error code: 0xd0000001

 

Waiting for 17074.....

Hi all -

 

Hoping for some help here... I've been reading through the thread, and many of the posts are all too familiar. I've been been on the insider program with both laptops for a while now -- Dell XPS 15 9530 on Windows 10 Home (4 years old, updating fine - now on 17083), and my primary laptop - an XPS 15 9560 on Windows 10 Pro (a year old, 32GB RAM, 1TB SSD). The 9560 is stuck on 17046 -- that's the last insider prerelease update that worked.

 

In general, the machine is functioning well, with the only anomaly being that the Intel Management Engine Components Installer will NOT install -- and I've had Dell engineers poking at this on two different one hour calls. They're now suggesting that I wait for a Windows Update that works, or consider a clean install of the production version. I'm hoping to 1) get the insider previews working again on this machine, and 2) getting the Intel installer to work as well.

 

I must have tried the Insider updates since 17046 about 20 times. I had a LOAD of Windows.Old dirs, most of which are gone now. The error I get, consistently, is: 0xc1900101

 

I've used the powershell cmdlett to export the windowsupdate log, but can't make heads of tails out of it. I saw a reference in this thread to the "setuperr.log" and "setupact.log" files, which I found under C:\WINDOWS\Panther\NewOs\Panther. I see a number of errors, but can't really tell which are warnings, which are fatal, and which I can actually do anything about. I'm attaching setuperr.log here, in case anyone has the time and expertise, and might be willing to take a look (the other one is too big to upload here).

 

Thanks in advance!

 

- Jon

Jonathan,

 

I never succeeded in the update 17063, even now Windows 10 Insider Preview 17083.1000 (rs_prerelease) wil not update.  On my Asus Transformer book 300 Chi all the updates worked without any flaw. So I am completely not able to say what the problem is. Used every tool there is to correct the problem, no results.

Thanks Paul. Frustrating situation. I imagine (hope) that as they move closer to the next Production release, they'll have gotten past issues like this. It strikes me as a bit odd for the dev team to continue forging ahead with new feature branches, when there are clearly some serious backward compatibility issues remaining to be resolved. Perhaps there are separate teams working on those issues and they'll merge branches - but in the meantime, I'm increasingly suspecting that it's not worth the time to be in the insider program.


@paulrademaker wrote:

Jonathan,

 

I never succeeded in the update 17063, even now Windows 10 Insider Preview 17083.1000 (rs_prerelease) wil not update.  On my Asus Transformer book 300 Chi all the updates worked without any flaw. So I am completely not able to say what the problem is. Used every tool there is to correct the problem, no results.


 

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