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[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

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HotCakeX
Respected Contributor

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.

 

https://blogs.windows.com/windowsexperience/2019/10/17/announcing-windows-10-insider-preview-build-1...

 

 

After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.

also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.

I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.

the scary part is that it's not listen under the known issues in here:

https://blogs.windows.com/windowsexperience/2019/10/08/announcing-windows-10-insider-preview-build-1...

 

anyone else having the same problem?

 

my specs:

i7 7700K

16GB RAM DDR4 3200Mhz

IGPU graphic card

SSD M.2

 

Feedback to upvote:

https://aka.ms/AA67uo7

 

 

102 Replies

@HotCakeX 

 

Yes, I am seeing that too..

 

I've added additional feedback on your feedback hub item :)

Thank you, hope it gets the attention it deserves from the insider team :)

hi,

i've just too update in the build 18999.vb release 191004-1432

 

I can't switch off my computer too 

Hi,

Please open this feedback in your Feedback hub app and from the right side **bleep** similar feedbacks to it,

also to prevent data loss, I think it's better to put our computers to sleep as much as we can instead of shut down and use OneDrive to protect important files from being lost due to sudden power losses that we have to go through.
Same here, and for me Fast Startup isn't even available since I have long ago disabled hibernation (powercfg /h off), so it IS the build the cause...

Not on that one, but on an other yes.
I will try to Enable hibernation and then disable Fast Startup? Who knows, worth trying...

Nope, at first it restarted but no shutdown after...

This from above: "will try to Enable hibernation and then disable Fast Startup" did not work.

I enabled reduced hibernation (40%) and Fast Startup was already unchecked. Restart worked, but not the shutdown after; went back to previous build for now...
Of course, it's caused by the latest update and they need to realize this and make the fix
For people who are reading this, in order to stay away from shut down and restart that are bugged, you can use sleep and hibernate, the latter is turned off by default so use this guide to turn it back on.
https://windowsreport.com/hibernate-start-menu-windows-10/

also note that when computer is on sleep, when power loss happens, your computer's state is lost. however when a computer is on hibernate and power loss happens, your computer's state will be intact.
because sleep saves the computer's state in RAM which is a volatile memory and requires power and electricity to retain data, while hibernate saves the computer's state into your hard disk or SSD and it does not need constant power or electricity to retain the data.

@HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.

@nikitat1260 


@nikitat1260 wrote:

@HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.


 

Hi, thank you, that's very useful

so based on this new info, it looks like when we use Windows for some time, something malfunctions in the background or loads into the memory and prevents a proper shut down or restart later.

@nikitat1260 

 

Yes I confirm this behavior too, have noticed it also.

Same issue here, SurfaceBook 2, joined the fast ring on Wednesday and updated to 18999, same issue on every restart.

 

@HotCakeX 

Please mention it in the feedback hub app too so they'll notice this issue, thanks

I am having the exact same issue.

Same here but sometimes it does shutdown ok and restart ok but mostly it's a problem.@HotCakeX 

@HotCakeX 

 

I too had the same problem. This is how I solved it (in my case): I changed the virtual memory setting to "NO PAGING FILE". Then Restarted. I had to force Shutdown again, but after rebooting, Shutdown / Restart behaved normally. I then restored the paging file in virtual memory, and the problem has not recurred. I suspect that there is an incompatibility in 18999 with paging files created by another build.

 

Thank you, that's a great info, I think you would add this to the feedback as well. i'll try it too on my PC :)

@dwright0987 


@dwright0987 wrote:

Same here but sometimes it does shutdown ok and restart ok but mostly it's a problem.@HotCakeX 


Hi, thanks,

yes apparently if after a computer start we hit the restart again without spending so much time on Windows and doing anything , then the restart or shut down process will be normal

 Also having this issue. Hopefully it gets fixed soon @HotCakeX 

Thank you, feel free to add your system details using "add similar feedback" to this
https://aka.ms/AA67uo7

@HotCakeX 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.

@MariaArkle 

Spoiler

@MariaArkle wrote:

@HotCakeX 

This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.


That's exactly the opposite.

Build 18999 has No problem with Sleep or Hibernate.

it only has problem with Shut down and Restart.

We all use Sleep and Hibernate to prevent the need for Shutdown or Restart and in the Known issues list they clearly stated that the problem is only with Restart and Shutdown.

 

if you have problem with Sleep or Hibernate then it is not related to this issue and you should create a separate feedback about it.

She meant, that usually there is problem using them, since like always...
It "works" but with gremlins (like Fast Startup), not that he has a no go problem.

@MDM-1 

Spoiler

@MDM-1 wrote:

He meant, that usually there is problem using them, since like always...
It "works" but with gremlins (like Fast Startup), not that he has a no go problem.

That's definitely new to me,

what is the problem exactly?

I have old and new hardware (a wide range) running latest Windows 10 and they are all fine.. when I say old I mean 10 years old laptops and new is 2018 new PCs.

Oh, not new at all (I am IT support/service guy), you can find on net easily.
To mention a few, after several/long Sleep or Hibernate, small glitches happens, all kinds of; graphical, printing, dns errors, DATABASE ERRORS, rules filing, processes freeze or misbehave, failed commands etc. etc...
Somme might miss them, if PC used just for browsing, light office and similar.

But if for another some critical process dies, well...

@HotCakeX 

 

All versions of Windows suffer with problems with sleep and shutdown. It's partly a kernel issue. Do you not know much about OS'? This is bad advice.

@MDM-1 

Spot on! Sadly those who don't do IT professionally don't realize that there are problems with sleep and, even more so with hibernate, in Windows and have been for a long time.

@MDM-1 

Spoiler

@MDM-1 wrote:

Oh, not new at all (I am IT support/service guy), you can find on net easily.
To mention a few, after several/long Sleep or Hibernate, small glitches happens, all kinds of; graphical, printing, dns errors, DATABASE ERRORS, rules filing, processes freeze or misbehave, failed commands etc. etc...
Somme might miss them, if PC used just for browsing, light office and similar.

But if for another some critical process dies, well...


Must be happening rarely then,

I do all kinds of things and never noticed anything strange or out of ordinary.

only thing is that my VPN to my server disconnects which isn't a big deal.

All my VMs and VM servers work fine and I don't need to separately put them to sleep when I wanna put the Host to sleep, after waking up the computer they are all fine.

Sleep is the best thing in Windows 10 build 1903, or the insider fast ring that I use build 18999.

@MariaArkle 

Spoiler

@MariaArkle wrote:

@HotCakeX 

 

All versions of Windows suffer with problems with sleep and shutdown. It's partly a kernel issue. Do you not know much about OS'? This is bad advice.

I don't know what you're talking about unless you be more specific. simply telling something is bad is not enough.

@MariaArkle 

Spoiler

@MariaArkle wrote:

@MDM-1 

Spot on! Sadly those who don't do IT professionally don't realize that there are problems with sleep and, even more so with hibernate, in Windows and have been for a long time.

I do all types of things on a variety of hardware and haven't noticed anything. you might wanna start being more specific

It is such a Famous and old issue, she does not need to be more specific (would have to write an essay here!). You can easily google it.
And "only thing is that my VPN to my server disconnects which isn't a big deal" is just that, the glitch in question.
The thing is the errors are generally too small of an issue, and people just ignore them, or they Restart the PC (and of course all is working after restart) and they miss to correlate the issue with the cause...

@HotCakeX 

Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:

I recently ( a few days ago)  reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem.  One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal.  So in my case One Drive was the issue causing the described trouble!

@MDM-1 

Spoiler

@MDM-1 wrote:

It is such a Famous and old issue, she does not need to be more specific (would have to write an essay here!). You can easily google it.
And "only thing is that my VPN to my server disconnects which isn't a big deal" is just that, the glitch in question.
The thing is the errors are generally too small of an issue, and people just ignore them, or they Restart the PC (and of course all is working after restart) and they miss to correlate the issue with the cause...

Sorry but that's not really an answer to my question ("Go google it"), and it Does need to be more specific.

Anyway it's not related to this topic either so I'm gonna skip it.

@Renlei 

Spoiler

@Renlei wrote:

@HotCakeX 

Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:

I recently ( a few days ago)  reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem.  One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal.  So in my case One Drive was the issue causing the described trouble!


Thank you, i will test this and report back

@Renlei I have OneDrive disabled at launch, but that doesn't solve the problem.

@nikitat1260

Not ONLY disable One Drive at startup but ALSO disabled it entirely.  

@Renlei 


@Renlei wrote:

@nikitat1260

Not ONLY disable One Drive at startup but ALSO disabled it entirely.  


Well in that case I think I'm gonna wait for the next build to fix the issue (coming in 2 days approx) cause disabling OneDrive completely would mess up my file sync and other applications that need them.

@HotCakeX 

Yess, I believe wait for the next build is very best option. However for me this issue is no longer there. But it is annoying and whitchcraft that One Drive affects my system and logically must be the reason also to some other systems. Good luck!!

I disabled OneDrive in setting so It does Start on Windows startup. You could always start OneDrive by clicking on OnDrive in Start Menu and exit it before Shuting Down or Restarting.

@paulhrrsn3 


@paulhrrsn3 wrote:

I disabled OneDrive in setting so It does Start on Windows startup. You could always start OneDrive by clicking on OnDrive in Start Menu and exit it before Shuting Down or Restarting.


 

Hi,

did it fix your restart or shut down issue?

@HotCakeXFound a kind of work around. It works on my laptop. Go into the Power & Sleep settings; go to Additional Settings; choose what the Power Buttons Do. Change the Power Button to SHUT DOWN and save. It might take a little of time to actually shutdown after using the power button, but, it is far less time than it was taking before I changed this setting. Just thought you might like to know.

Thank you, so the shut down operation initiated by the physical power button had no problem for you but when initiating shut down operation from the Start menu, it would hang?

@HotCakeX  It took LESS longer to shutdown. But it shutdown. Didn't have to force anything. And no errors when restarting.

 

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