May 28 2019 11:12 AM
Hello All,
I'm having serious issues trying to update to the latest build and this has been happening for over 2 weeks, I paused the updates for a week and still I have the same issue.
Basically what happens is it downloads the update and when it restarts I get a black screen, I have to go into recovery options. Anything that needs my password it tells me that my password is incorrect which it is not. I have to boot to safe mode with command prompt which when I do rolls back the update. Windows cannot update at all. I did research and it advised to move to Fast Ring and then revert back, I go to Fast Ring and exactly the same thing happens. I have tried to update 6 times and the same thing happens.
I have reported this on the feedback hub and I have heard nothing back after 2 posts. Can someone please help me on this one, I have included a snip of the error code from the update screen with this and the error code I am getting. I'm pulling out my hair here so please help.
Thank you everyone, take care.
Phlis
Jun 03 2019 11:12 AM