Home

PIN Reset

Frequent Contributor

I have a user who has forgotten there PIN to log into Windows 10.  They are able to log in using Windows Hello (face recognition) and their password but they are unable to reset their PIN because they don't remember the original PIN they created.   I'm not able to find anyway to reset it.   Any assistance would be helpful.

4 Replies

Here are 2 different Websites I found that walk through the same process that can allow you to change your Windows 10 pin easily if you know your password.  

https://www.windowscentral.com/how-change-pin-windows-10
https://www.isumsoft.com/windows-10/2-ways-to-reset-forgotten-pin-in-windows-10.html

- Mikey

MIkey,

 

I appreciate your response.  The scenario's described in the links are not what I'm seeing.  I am not seeing "I forgot my PIN".   I can get it to appear on the login screen but clicking it does nothing, it tells me this computer isn't joined to my organization.   But it is joined to our domain.   

Ok, after a little more research, I discovered that the Pin Login is disabled by default when Joining a Domain. This may be causing the issue. In Win 8 or Win 10 The GPO setting can be changed using the Local GPO editor (gpedit.msc). Check under Configuration\Administrative Templates\System\Logon. Here are a few sites that demonstrate it a little better.
https://www.thewindowsclub.com/enable-pin-sign-disabled-domain-users-windows
https://www.tenforums.com/tutorials/80520-enable-disable-domain-users-sign-pin-windows-10-a.html

Hi @Tom Robey ,

Trying to figure the same issue...did you ever find a resolution to this without wiping the whole device?

thx

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
22 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
flashing a white screen while open new tab
cntvertex in Discussions on
13 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies