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LifeChat LX-3000 microphone stops working after Windows 10 1803 update

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Highlighted
Harrison Kiang
Occasional Visitor

Ran Windows 10 1803 update. Microphone worked before, but not after. Headphones still work. Using Microsoft LX-3000 headset.

See thread from Flow community: https://powerusers.microsoft.com/t5/I-Found-A-Bug/Microsoft-LifeChat-LX-3000-microphone-stops-workin...

Multiple organizations are seeing the same issue. This is still an issue.

4 Replies

No aguardo, tem estação sem trabalhar por isso. 

Same problem. I've updated one PC and one Dell Notebook. Both with the problem only in the microphone. I had notice that if you enable the resource to hear your microphone (you listen yourself), LX-3000 works. But this is not an resolution.

@Eduardo Silveira 

 

I experienced the same problem after Windows 10 update.  I am on a Lenovo workstation.  Trying to use the Lifechat LX-3000 to record voiceover on Techsmith Snagit 18.  Techsmith advised that I upgrade to Snagit 19, which I did, but the issue was not resolved.  I was told that the driver needed to be updated but there is no driver available for this unit for Windows 10.

 

I happened upon this fix for myself purely by accident.

 

I decided to find out which programs were affected by this lack of audio.  I have Camtasia 2018 and tried a screen recording and noticed that the audio was turned way down, so I adjusted it back up to 100%.  I did a recording and everything was recording properly.

 

I went back to Snagit 19 and tried a screen capture recording and the audio was also miraculously fixed.

 

I also use this same headset for Dragon Naturally Speaking (version 13).  When I used the Dragon program, the audio for the other programs (Camtasia and Snagit) reverted back to no audio.  Again, I went back into Camtasia to readjust the audio input levels and it was fixed.

 

I am not a tech person so I don't know why it worked or even how it worked... but it is working.  Not the most elegant fix but at least, the headset is working in a roundabout way.

 

It appears to have some conflict with other programs that uses the headset.  I am not experiencing any issues with GChat or Skype (as yet).

 

Hope this helps.

 

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