Home

Surface pro4 burn spots.

%3CLINGO-SUB%20id%3D%22lingo-sub-376743%22%20slang%3D%22en-US%22%3ESurface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376743%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20my%20Surface%20Pro%204%20(512%20i7%2C%20SSD%2C%2016GB%2C%201800%20euro%20ex%20vat.)%20for%202%20years%20and%208%20months.%26nbsp%3B%3C%2FP%3E%3CP%3EA%20month%20ago%20I%20got%20two%20burning%20marks%2C%20left%20and%20right%20in%20the%20screen.%20Now%2C%20there%20is%20another%20one%20at%20the%20bottom.%3C%2FP%3E%3CP%3EI%20contacted%20Microsoft%20in%20Amsterdam%2C%20and%20although%20they%20were%20very%20friendly%20and%20helpful%2C%20they%20could%20not%20put%20this%20under%20extended%20warranty.%26nbsp%3B%3C%2FP%3E%3CP%3E(I%20also%20have%20an%20Asus%20laptop%2C%207%20years%20old%2C%20never%20off%2C%20half%20the%20price%2C%20and%20no%20screen%20issue%20at%20all)%3C%2FP%3E%3CP%3EThe%20only%20offer%20Microsoft%20could%20make%20is%20to%20replace%20my%20SP4%20for%20a%20refurbished%20one%2C%20for%20450%20Euro%2C%20with%203%20months%20warranty.%20This%20means%20in%20principle%20this%20could%20start%20again%20in%20a%20few%20month%2C%20if%20that%20machine%20was%20refurbished%20for%20another%20reason%20than%20the%20screen.%20Although%20it%20was%20mentioned%20that%20only%201%25%20of%20the%20machines%20have%20this%20issue%20(of%20course%20mine)%2C%20I%20have%20read%20several%20cases%20of%20this%20problem%2C%20which%20gets%20worse%20very%20fast.%3C%2FP%3E%3CP%3EI%20think%20a%20machine%20of%20this%20caliber%20and%20price%20should%20not%20have%20such%20a%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F93670i204BC377657EA2A7%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%2220190319_125455.jpg%22%20title%3D%2220190319_125455.jpg%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20194px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F93673i2CBFDAA1F0863145%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%2220190227_153348.jpg%22%20title%3D%2220190227_153348.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-376743%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESurface%20Pro%204%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-652403%22%20slang%3D%22en-US%22%3ERe%3A%20Surface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-652403%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54311%22%20target%3D%22_blank%22%3E%40Arie%20Bos%3C%2FA%3EI%20have%202%20Surface%20pro%204%20i7%20256gb%20that%20have%20burned%20up%20in%20the%20last%20week.%20I%20do%20not%20know%20if%20yours%20got%20worse.%20my%20have%20both%20progressed%20to%20bowed%20screens%2C%20the%20touch%20no%20longer%20works%20and%20on%20has%20separated%20from%20the%20base.%20and%20like%20you%20I%20have%20had%20them%20about%202%201%2F2%20years.%20Very%20strange%20that%20it%20happened%20to%20them%20a%20week%20apart.%20I%20put%20them%20in%20use%20at%20the%20same%20time.%3C%2FP%3E%3CP%3EI%20will%20be%20contacting%20MS%20for%20repair%20after%20I%20get%20them%20replaced.%20hope%20they%20feel%20that%20there%20is%20a%20defect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-652418%22%20slang%3D%22en-US%22%3ERe%3A%20Surface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-652418%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F350131%22%20target%3D%22_blank%22%3E%40Kevin_Warnick%3C%2FA%3E%26nbsp%3BInitially%2C%20MS%20did%20not%20want%20to%20put%20it%20under%20warranty%20with%20the%20burning%20spots%20only.%20Then%2C%20after%204-5-%20weeks%2C%20the%20screen%20started%20to%20come%20loose%20of%20the%20body.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20contacted%20them%20again%20(netherlands)%20and%20sent%20pictures%20of%20the%20bown%20screen.%20Within%205%20minutes%20I%20got%20a%20reply%20email%20saying%20the%20unit%20would%20be%20completely%20replaced%20by%20a%20new%20one%2C%20as%20it%20turs%20out%20this%20is%20caused%20by%20a%20swollen%20battery.%20In%204%20days%20i%20had%20it%20in%20house.%20Top%20service%20from%20MS%2C%20really.!%3C%2FP%3E%3CP%3EGood%20luck%20I%20hope%20you%20can%20have%20the%20same%20replacement%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
Arie Bos
New Contributor

I have my Surface Pro 4 (512 i7, SSD, 16GB, 1800 euro ex vat.) for 2 years and 8 months. 

A month ago I got two burning marks, left and right in the screen. Now, there is another one at the bottom.

I contacted Microsoft in Amsterdam, and although they were very friendly and helpful, they could not put this under extended warranty. 

(I also have an Asus laptop, 7 years old, never off, half the price, and no screen issue at all)

The only offer Microsoft could make is to replace my SP4 for a refurbished one, for 450 Euro, with 3 months warranty. This means in principle this could start again in a few month, if that machine was refurbished for another reason than the screen. Although it was mentioned that only 1% of the machines have this issue (of course mine), I have read several cases of this problem, which gets worse very fast.

I think a machine of this caliber and price should not have such a problem.

 

20190319_125455.jpg20190227_153348.jpg

2 Replies

@Arie BosI have 2 Surface pro 4 i7 256gb that have burned up in the last week. I do not know if yours got worse. my have both progressed to bowed screens, the touch no longer works and on has separated from the base. and like you I have had them about 2 1/2 years. Very strange that it happened to them a week apart. I put them in use at the same time.

I will be contacting MS for repair after I get them replaced. hope they feel that there is a defect.

 

@Kevin_Warnick Initially, MS did not want to put it under warranty with the burning spots only. Then, after 4-5- weeks, the screen started to come loose of the body. 

I contacted them again (netherlands) and sent pictures of the bown screen. Within 5 minutes I got a reply email saying the unit would be completely replaced by a new one, as it turs out this is caused by a swollen battery. In 4 days i had it in house. Top service from MS, really.!

Good luck I hope you can have the same replacement,

Related Conversations
flashing a white screen while open new tab
cntvertex in Discussions on
13 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
22 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies
PacketMon Components are not loading in WAC 1909
HotCakeX in Windows Admin Center on
2 Replies