Home

Surface pro4 burn spots.

%3CLINGO-SUB%20id%3D%22lingo-sub-376743%22%20slang%3D%22en-US%22%3ESurface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376743%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20my%20Surface%20Pro%204%20(512%20i7%2C%20SSD%2C%2016GB%2C%201800%20euro%20ex%20vat.)%20for%202%20years%20and%208%20months.%26nbsp%3B%3C%2FP%3E%3CP%3EA%20month%20ago%20I%20got%20two%20burning%20marks%2C%20left%20and%20right%20in%20the%20screen.%20Now%2C%20there%20is%20another%20one%20at%20the%20bottom.%3C%2FP%3E%3CP%3EI%20contacted%20Microsoft%20in%20Amsterdam%2C%20and%20although%20they%20were%20very%20friendly%20and%20helpful%2C%20they%20could%20not%20put%20this%20under%20extended%20warranty.%26nbsp%3B%3C%2FP%3E%3CP%3E(I%20also%20have%20an%20Asus%20laptop%2C%207%20years%20old%2C%20never%20off%2C%20half%20the%20price%2C%20and%20no%20screen%20issue%20at%20all)%3C%2FP%3E%3CP%3EThe%20only%20offer%20Microsoft%20could%20make%20is%20to%20replace%20my%20SP4%20for%20a%20refurbished%20one%2C%20for%20450%20Euro%2C%20with%203%20months%20warranty.%20This%20means%20in%20principle%20this%20could%20start%20again%20in%20a%20few%20month%2C%20if%20that%20machine%20was%20refurbished%20for%20another%20reason%20than%20the%20screen.%20Although%20it%20was%20mentioned%20that%20only%201%25%20of%20the%20machines%20have%20this%20issue%20(of%20course%20mine)%2C%20I%20have%20read%20several%20cases%20of%20this%20problem%2C%20which%20gets%20worse%20very%20fast.%3C%2FP%3E%3CP%3EI%20think%20a%20machine%20of%20this%20caliber%20and%20price%20should%20not%20have%20such%20a%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F93670i204BC377657EA2A7%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%2220190319_125455.jpg%22%20title%3D%2220190319_125455.jpg%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20194px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F93673i2CBFDAA1F0863145%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%2220190227_153348.jpg%22%20title%3D%2220190227_153348.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-376743%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESurface%20Pro%204%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-652403%22%20slang%3D%22en-US%22%3ERe%3A%20Surface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-652403%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54311%22%20target%3D%22_blank%22%3E%40Arie%20Bos%3C%2FA%3EI%20have%202%20Surface%20pro%204%20i7%20256gb%20that%20have%20burned%20up%20in%20the%20last%20week.%20I%20do%20not%20know%20if%20yours%20got%20worse.%20my%20have%20both%20progressed%20to%20bowed%20screens%2C%20the%20touch%20no%20longer%20works%20and%20on%20has%20separated%20from%20the%20base.%20and%20like%20you%20I%20have%20had%20them%20about%202%201%2F2%20years.%20Very%20strange%20that%20it%20happened%20to%20them%20a%20week%20apart.%20I%20put%20them%20in%20use%20at%20the%20same%20time.%3C%2FP%3E%3CP%3EI%20will%20be%20contacting%20MS%20for%20repair%20after%20I%20get%20them%20replaced.%20hope%20they%20feel%20that%20there%20is%20a%20defect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-652418%22%20slang%3D%22en-US%22%3ERe%3A%20Surface%20pro4%20burn%20spots.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-652418%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F350131%22%20target%3D%22_blank%22%3E%40Kevin_Warnick%3C%2FA%3E%26nbsp%3BInitially%2C%20MS%20did%20not%20want%20to%20put%20it%20under%20warranty%20with%20the%20burning%20spots%20only.%20Then%2C%20after%204-5-%20weeks%2C%20the%20screen%20started%20to%20come%20loose%20of%20the%20body.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20contacted%20them%20again%20(netherlands)%20and%20sent%20pictures%20of%20the%20bown%20screen.%20Within%205%20minutes%20I%20got%20a%20reply%20email%20saying%20the%20unit%20would%20be%20completely%20replaced%20by%20a%20new%20one%2C%20as%20it%20turs%20out%20this%20is%20caused%20by%20a%20swollen%20battery.%20In%204%20days%20i%20had%20it%20in%20house.%20Top%20service%20from%20MS%2C%20really.!%3C%2FP%3E%3CP%3EGood%20luck%20I%20hope%20you%20can%20have%20the%20same%20replacement%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
Arie Bos
New Contributor

I have my Surface Pro 4 (512 i7, SSD, 16GB, 1800 euro ex vat.) for 2 years and 8 months. 

A month ago I got two burning marks, left and right in the screen. Now, there is another one at the bottom.

I contacted Microsoft in Amsterdam, and although they were very friendly and helpful, they could not put this under extended warranty. 

(I also have an Asus laptop, 7 years old, never off, half the price, and no screen issue at all)

The only offer Microsoft could make is to replace my SP4 for a refurbished one, for 450 Euro, with 3 months warranty. This means in principle this could start again in a few month, if that machine was refurbished for another reason than the screen. Although it was mentioned that only 1% of the machines have this issue (of course mine), I have read several cases of this problem, which gets worse very fast.

I think a machine of this caliber and price should not have such a problem.

 

20190319_125455.jpg20190227_153348.jpg

2 Replies

@Arie BosI have 2 Surface pro 4 i7 256gb that have burned up in the last week. I do not know if yours got worse. my have both progressed to bowed screens, the touch no longer works and on has separated from the base. and like you I have had them about 2 1/2 years. Very strange that it happened to them a week apart. I put them in use at the same time.

I will be contacting MS for repair after I get them replaced. hope they feel that there is a defect.

 

@Kevin_Warnick Initially, MS did not want to put it under warranty with the burning spots only. Then, after 4-5- weeks, the screen started to come loose of the body. 

I contacted them again (netherlands) and sent pictures of the bown screen. Within 5 minutes I got a reply email saying the unit would be completely replaced by a new one, as it turs out this is caused by a swollen battery. In 4 days i had it in house. Top service from MS, really.!

Good luck I hope you can have the same replacement,

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
46 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
30 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
13 Replies