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surface laptop gen1, cannot use faceID nor PIN

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RobinShi
New Contributor

Since I received the replaced surface laptop (the previous one's battery was swelling), I cannot login via PIN or faceID. It always errors out "the credential cannot be verified". I am in an enterprise network and AD. I tried to disable FaceID then reenable, or change local group policy, none of them fixes the issue. Shall I get a new surface laptopIMG_4434.JPG

1 Reply
The issue has been resolved. It turned out the AD admin added the computer object into the wrong domain.