Microsoft surface hub

[Michelle Jimenez Maldonado]

Hello!! 

I have a problem with my Microsoft Surface Hub. The problem is that Microsoft have Bit-locker and  I can't do anything. Also, I tried to reset but it's doesn't work because the drive is locked. I don't know what to do. Can you guys help me?

[#2]

Sorry can you clarify a bit more what's happening here? Did something change recently?
And do you actually have a Surface Hub, or a different Surface device?

If it is a Surface Hub - have you spoken to Microsoft support?

[#3]

Yes, I have a Microsoft Surface Hub. Look at the image to see my problem.

[#4 · Accepted solution]

Someone had to turn BitLocker on, Microsoft doesn't have the control to enable it on your individual device.

I would suggest reading this page (which was found by searching online for "surface hub bitlocker"):

https://support.microsoft.com/en-us/help/4040548/how-to-use-cloud-recovery-for-bitlocker-on-a-surfac...

Also after you've gone through that process, next time get the person who enabled it to save the key: https://docs.microsoft.com/en-us/surface-hub/save-bitlocker-key-surface-hub

[#5]

Thanks for your help!! :)