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Surface tablet won’t boot

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Humberto Benavides
New Contributor
Hi Everyone,
I have a surface tablet that I tried resetting and now it’s stuck on a loop on the Surface logo and a blue screen that says that it’s installing windows at 64%. I’ve already tried accessing the BIOS of the machine but it only allows me to select Device information and Exit setup.
I already have windows ready to install from a usb but the option to allow me to do so, is grayed out.

If anyone has had this issue please let me know as soon as possible.

Thank you all for your time!
2 Replies

I'm moving this question to the Surface discussion space for better visibility.

Highlighted
Thank you I really appreciate it!