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Frequent Contributor

Anyone else seeing this?  I'm getting error message ... Your Outlook Data file cannot be configured. c:users\p.....\AppData\local\Microsoft\outlook\p....r.nst.  

 

This started right after the upgrade to Office 365 ProPlus, Insider Slow 1705 8201.2025, on 5/24.  

 

This occurs when ... Skype For Business is running.  Outlook on the desktop is not running.  As soon as I launch Office on the desktop (and keep it running), the errors stop.  When outlook is stopped, the errors start again.  The errors occur about every 1 minute or less.    

34 Replies

+1,

It happens when Outlook is not running and Skype for Business is running.

 

Same here. I thought that my .OST file from my primary mail account had corrupted so deleted all my mail accounts and downloaded over 35Gb of mail again... only to experience the same problem with Skype for Business once I'd closed Outlook after hours of no problems....

 

I'm running Windows 10 Pro x64 and the same release as below (Office 365 ProPlus, Insider Slow 1705 8201.2025, on 5/24.). Every time that the error message comes up (from Skype for Business) I've noticed that a new 16,024kb size Outlook data file is created in the C:\Users\<user>\AppData\Local\Microsoft\Outlook folder. 

 

I guess it must be a bug in this release..

Same here. Just started happening yesterday after I upgraded to Version 1705 Build 8201.2025 (Office Insider Slow). Happening with one other work colleague. I think we are the only ones to upgrade to this new version.

I change SKYPE configuration for meeting reminders and it seems solved.

Option is in Skype Meetings, "Don't show notifications when Outlook is running".

It doesn't matter witch option you choose, just change it.

Hope it helps.

Jacinto

 

 

I'm having this same issue on my company's network. Several users at several branches are receiving the error.  We first tried removing and re-adding profiles, which didn't work. I also attempted to completely disable Skype integration with Outlook on my PC to see if that helped, but to no avail. Finally decided to roll back to a different version (16.0.8067.2115), and that did the trick. Hope this helps.

Have same frustrating situation.  None of the below work arounds helped.  Hope MSFT can get fixed over this holiday weekend.

Highlighted

This did not fix for me/us :(

Same problem here. :(

I am getting the same thing on all my users. I guess i learned my lesson not to be in the first release track for my office365 domain.


@Jacinto Perez Calavera wrote:

I change SKYPE configuration for meeting reminders and it seems solved.

Option is in Skype Meetings, "Don't show notifications when Outlook is running".

It doesn't matter witch option you choose, just change it.

Hope it helps.

Jacinto

 

 


When i choose to disable "Don't show notifications when Outlook is running" under Meeting Reminders in Skype for Business (so that it will show notifications even if Outlook is running), the errors seem to show up even though Outlook is running.

 

Re-enable it, and the errors stop showing up as long as Outlook is running.

 

So I guess that it is somehow related to the meeting-integration with Outlook.



Received yesterday a Office Update. Office Version stayed on Build 8201.2025 Insider Slow.

.nst error did not popup again.

 

But just discovered another bug. If printing a Contact Sheet Memo. Text way to small. I tried to adjust the Font size. No success. On all PCs with Office Build 8201.2025 Insider Slow the same issue

I have the same issue in Windows 7 64 with O365 version 1705.  The only way I found to alleviate the issue with this version is to disable cached exchange mode in Outlook.  However, this makes Outlook slow.  I am rolling back office to 1704 with:

C:\Program Files\Common Files\Microsoft Shared\ClickToRun>officec2rclient.exe /u
pdate user updatetoversion=16.0.8067.2115

 

The rollback processed without error after closing Outlook and Skype.  I reenabled cached exchange mode in Outlook and so far, it seems to have resolved the issue.  

Yes, I'm hoping for a fix from Microsoft.  However, this also prompts me to use Skype for Business in the browser.  I'm probably one of the few that use the browser for my Office365 email.  And it is my job to stay in touch with all the options.

 

Interesting comment on the email ... I started using the browser for O365 email so I would understand it and could support it, and discovered I like it better.  There are a few things for which I switch to Outlook-on-the-desktop, but that occurs maybe once every 2 weeks.  

I am planing to roll back to 1704. So far we have only issues with 1705, mostly WIndows 7 machines. 

Close both Outlook and Skype for Business, go to C:\Users\Username\AppData\Local\Microsoft\Outlook and remove the additional .NST files that were created, just leaving the original. (Don't delete from Recycle Bin as a precaution) Relaunch both Outlook and Skype for Business and see if the problem still occurs.

Problem still occurs only if Outlook-on-the-desktop is NOT running.

 

Problem goes away as soon as Outlook on the desktop is launched. (and Skype for Business is running).  You stop Outlook and the error messages start again.  

Yep, problem still occurs. Even with a new profile.

I solved my issue removing Outlook and Skype for business cache:

  • %appdata% -> Microsoft->Outlook 
  • %appdata%-> Microsoft->Office->Lync

@Jacinto Perez Calavera wrote:

I change SKYPE configuration for meeting reminders and it seems solved.

Option is in Skype Meetings, "Don't show notifications when Outlook is running".

It doesn't matter witch option you choose, just change it.

Hope it helps.

Jacinto

 

 


For a while there, that seemed to have done the trick. But now the problem is back.

Any great suggestion guys, the issue keep on coming in. 

Thanks for the tip. I have done the same (unticked this, clicked ok then re-ticked it). Initially this appears to have resolved my issue!

This problem appeared in my organization when updating to the version of O365 that you indicate. In my case, we did report with MS and they confirmed to me that this update has had several reports of failures so they have blocked it in its distribution. The suggestion that the own MS gave me was to reinstall the version of office 2016 in a "current channel".

We're having the same problem as everyone else in the thread.  I just noticed and applied Build 8201.2064 to my own machine, so far it seems to be working.  Curious if others have tested this update.

For everyone that rolled back to 1704, it's now safe again to go back in and turn on automatic updates for Office, and update your software to the current version. This new build seems to address the issues described in this thread.

I have a user who is having all of the issues described in this thread, but what I'm failing to understand is what exactly an .NST file is, how it's different from .OST and .PST files, and why they're being created when Outlook is launched. My user, when she finally approached me, had over 100 copies of the same .NST file. 

Microsoft have now released an update that fixes these issues. If you run office updates from within one of the Office apps, you will be able to install updates and take it to Version 1705 (Build 8201.2064).

That seems to have fixed it. Thank you so much!

Thank you Microsoft!

Office Insider Slow Update 8201.2064 solved this .NST issue

However,
this bug still persists. Printing a Contact Memo Sheet. Text way to small and tiny. I tried to adjust the Font size. No success. On all PCs with Office Build 8201.2025 Insider Slow and Office Build 8201.2064 Insider Slow the same issue.

I've got a message from the Office Insider Team. The confirmed this issue and are working on a solution.
Dear team,

I am MS support. My customer was using 1705(8201.2025)and had the nst file issue and caused Outlook to crashed described below:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10/your-outlook-data-file-can...

I suggested him update to Version 1705 (Build 8201.2075 Click-to-Run) but still Outlook got crashed. Can I know if the crashing issue is still not fixed in Version 1705 (Build 8201.2075 Click-to-Run) ? If so, as the above article metioned, crashing issue was fixed in Version 1705 (Build 8201.2064), how can we revert back to this version from 8201.2075?

Thanks in advance.

The 2075 release is working for me.  In my case, Skype for Business always launches 1st (automatically).  I seldom use Outlook on the desktop, but never launch Outlook first.

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