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Transfer call to a Call Queue or Auto Attendant

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Ingram Leedy
Occasional Contributor

Transfer call to a Call Queue or Auto Attendant

 

How might we take a call and transfer it to the Auto Attendant or Call Queue?  If we forward to a Call Queue it expands the DL and creates a conference bridge.

 

Maybe this is a feature request?

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3 Replies

Re: Transfer call to a Call Queue or Auto Attendan...

Could you please elaborate the issue / requirements here ?
Thanks!

Re: Transfer call to a Call Queue or Auto Attendan...

 

Let's say I take a call, and I need to transfer the call back to the auto attendant or to a special queue.  For example, someone calls me and asks for technical support, I could put the call on hold and to a transfer (consultative/warm, cold) to the queue or ACD so someone in that group would pick up that is available.

 

If the queue or acd was a member in the directory, I could just transfer the call just like it's an individual person.

 

Does that make sense?

 

 

Re: Transfer call to a Call Queue or Auto Attendan...

Right, this is not available yet. only workaround is to use the phone #