Nov 09 2017 08:08 AM
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it just applies them in alphabetic order, based on alias name; we'd ideally like to shuffle that agent order around, but not seeing any way to really do so.
Nov 27 2017 08:47 AM
Nov 29 2017 07:19 AM
SolutionJan 08 2018 12:55 PM
Apr 08 2019 01:51 PM
@Justin Kingston did you ever get an update on this, setting this up now and alfa is our preferred order. .
Apr 12 2019 06:55 AM
@Daniel St. Hilaire complete radio silence, par for the course unfortunately. The workaround with DistLists works well enough and is still in place, didn't explore any further.
Sep 23 2019 04:43 AM
Nov 29 2017 07:19 AM
Solution