Sep 13 2017 10:42 AM
I've tried restarting the Logitech Smartdock, and the tablet, And tried plugging in to other HDMI ports on the TV. The TV seems to detect that *something* is plugged into the port, but the tablet doesnt seem to detect a display. Logged in as Administrator, and didnt see the Device manager detecting the display either.
Anyone else run into this issue?
Sep 17 2017 11:26 AM
Have you tested on another tv? to rule out that its not the TVs fault.
Sep 17 2017 03:22 PM
Make sure the HDMI cables are securely plugged into the SmartDock. They have a habbit of becoming unplugged too.
Sep 20 2017 07:53 AM
Dec 15 2017 10:37 AM
I am having this same issue. All cables are connected, power cycled everything, still unable to detect. Did you ever find a solution?
Jan 01 2018 02:36 PM
Feb 14 2018 01:08 PM
I was able to resolve this issue (several times).
1. Hold down the power button on the SmartDock for 10+ seconds
2. Unplug the smartdock from the wall
3. Plug back in when the Windows icon pops up on the screen
May 14 2020 02:54 AM - edited May 14 2020 02:55 AM
@Arul Prasad Manoharan Lakshmi
I was looking for an answer to the same questions and was intrigued by the 'Dual Screen Mode' and what it did. Seems I was getting this message because it was 'ON' this means it was expecting two HDMI connections for two external screens: one for video and one for content sharing (in addition to the dock itself). By un-selecting this option the message goes away and then it displays the time and a nice 'proximity join' message which it didn't before.
I hope this helps.