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Cloud PBX Auto Attendant & Call Queues Update

Microsoft

Cloud PBX Auto Attendant & Call Queues Update

Hey Folks!

 

First off, some overview - Organizational Auto Attendant is a new feature in Cloud PBX that allows tenant admins to configure an automated system to answer inbound calls to their company, ask the caller using speech recognition for their intended destination and route the calls accordingly to users and departments inside the company. 

 

If you're interested in learning more, there's a great session from Ignite 2016 that anyone can view here: https://channel9.msdn.com/Events/Ignite/2016/BRK3056

This capability is currently in preview for customers in North America. Preview for customers in Europe and Asia is planned to begin in a couple weeks (before end of year). As preview progresses, additional functionality will be made available for tenant admins to test and uncover issues prior to launch.  We encourage all of our customers to sign up for the preview of Organizational Auto Attendant in the Skype Preview program at http://www.skypepreview.com

Due to the tremendous response to this feature and the preview program, we’ve decided to extend the preview to enable more customers to take advantage of the feature and provide feedback to our engineering teams. As such, the planned general availability date will be shifting to March 2017. Because Call Queues are often used with the Organizational Auto Attendant, the preview program extension and date for general availability for Call Queues will also be moving to March 2017.

In summary, the current plan is as follows:
- Today: Preview for North America available.
- December 2016: Preview for Europe & Asia available.
- January & February 2017: Additional features released into preview including Speech Recognition.
- March 2017: General availability of Auto Attendant and Call Queues.

Again, we welcome all customers into the Skype Preview program to take advantage of the capability, help us uncover issues and make the subsequent release fantastic for everyone. Don't hesitate to sign up at  http://www.skypepreview.com

 

Thanks!!

Jamie

 

 

 

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9 Replies

Re: Cloud PBX Auto Attendant & Call Queues Update

Very useful Jamie, Recently enrolled in Previews and it seems that current documentation is not available. Do you have an eta on when you will have additional info out, or better yet, when you will roll out for general use? Thanks, Ken 

Re: Cloud PBX Auto Attendant & Call Queues Update

Hi, is March 2017 still on track for the below features?

 

- March 2017: General availability of Auto Attendant and Call Queues.

Re: Cloud PBX Auto Attendant & Call Queues Update

Based on the nature of the current bugs that is doubtful.

Re: Cloud PBX Auto Attendant & Call Queues Update

Hi Jamie,

 

Have the Auto Attendant and Call Queue features been released yet?

 

 

Rgds,

Frank S.

Re: Cloud PBX Auto Attendant & Call Queues Update

Nope, but we're continued on track for release at the end of the month. 

Re: Cloud PBX Auto Attendant & Call Queues Update

Is this feature set GA at this time? Thanks!

Re: Cloud PBX Auto Attendant & Call Queues Update

Is this still not live? When logging on to the portal it no longer shows (Preview) so to me that suggests it is live..

Re: Cloud PBX Auto Attendant & Call Queues Update

Hi @Peter Longley

 

The call queues and organizational auto attendants feature is GA and available in a tenant near you.

 

/Kenneth ML

Re: Cloud PBX Auto Attendant & Call Queues Update

As someone with a lengthy Contact Centre background, I'm surprised you would release this without any Real-Time and Historical reporting capability.

The response group functionality (Call Queues) is great for small groups not needing a full blown CC software solution BUT you're really missing the mark without analytics - To me there is no value in releasing this feature-set without being able to understand what's taking place within these Queues.

 

Right now this is hindering our migration to Skype4B from another UC platform as we have roughly 47 queues.