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Call Queue Answer Delays

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Kyle Swanda
Occasional Contributor

Call Queue Answer Delays

It takes anywhere from 3-5 seconds when answering a call from a Call Queue to be able to speak, is there anything being done to shorten this time?

 

In testing we have seen that Polycom handsets take the longest, and USB headsets are usually the shortest, but it is still a significant amount of time.

  • Cloud PBX
  • PSTN Calling
  • Skype for Business Adoption
2 Replies

Re: Call Queue Answer Delays

My users are very frustrated with this delay.  Please publish a fix for this.

Re: Call Queue Answer Delays

In the On-Prem world, this is typically caused by signalling latency. I'd imagine that there's signifantly more signalling required to pin up a queued call over a p2p call.

 

1. I'd check that your route to the internet is as short as possible

2. Are your call queue agents in the same region as your o365 datacenter?