Tenant admins can configure CsIPPhone policy on their tenants to receive firmware updates for their Polycom VVX phones from Skype for Business Online services. A fix was recently pushed to the Skype for Business Online service which enables the VVX devices to update their firmware if the required CsIPPhone policy parameter is enabled.
To receive updates through SfB Online services, please make sure to configure the phone policy using the command below:
Set-CsIPPhonePolicy -EnableDeviceUpdate $True
For more details please refer to Deploying Skype for Business Online phones.
Soon we will be releasing firmware update 5.5.1.11526. for more details on what will be available in this firmware update please see New features in the firmware update for Polycom VVX IP phones.
Custom Provisioning Server vs Skype for Business Online services
Polycom VVX phones can receive firmware updates from either a custom provisioning server deployed at customer site or through the Skype for Business Online services. Tenant Admin must make sure their phones have a single source of firmware update at any time to avoid update-loops. If you have configured a local provisioning server to update the phones in your organization you must disable the device update parameter in the CsIPPhonePolicy.
To disable firmware updates from the Skype for Business Online server, please make sure to configure the phone policy using the command below:
Set-CsIPPhonePolicy -EnableDeviceUpdate $False
IMPORTANT: If the tenant is enabled for device updates and is also receiving firmware update from local provisioning servers, the phones would go on an indefinite reboot loop when there is a conflict in the firmware versions from both the sources.
