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Skype Room Systems v2 3.0.12.0 Update

Skype Room Systems v2 Build 3.0.12.0 has been available from the Microsoft Store since late last week.  Build 3.0.12.0 allows IT Pros to build Windows 10 RS2-based images for the new Surface Pro. The standalone MSI is linked for download from the "Prepare the installation image" article on Technet here.

 

This update also addresses some cropping issues observed during outgoing screen scharing.

30 Comments
Contributor

Any information on what is new with the release. I did install it today but can't see any visible difference, is it only bugfixes ?
Also worth mentioning the change of Anniversary / Creators update supportability. As far as I can tell 3.0.12.0 is only supported with Creators update?

Support for Creators Update and Surface Pro in the dock (beyond current Surface Pro 4 support). The 64-bit version of Windows 10 Enterprise Anniversary edition (English language, version 1607) is no longer supported as of Skype Room Systems v2 release 3.0.12.0.  See the latest Skype Room Systems v2 requirements article here: https://technet.microsoft.com/en-us/library/mt790552.aspx

Contributor

I upgraded the Store app and then upgraded Windows to 1703 and now my Surface/Smart Dock is broken. When I power on I get:

 

skype-mrx://

invalid value for registry

 

nothing loads, I can even open the start menu - have to hold down the power button

Occasional Contributor

Can't tell when my unit updated, but it is now on 3.0.12. I have been doing daily reboots every morning, so I guess tomorrow morning will show if this did the trick or not. So far a reboot in the morning (with TV turned on) keeps the system working fine. If I do not do that reboot, it will not work in the mornings as previously discussed. Gosh, such a great system and such a stupid software bug. Can't be that hard to fix as it worked in version 2.

Microsoft

@Trent Queen - Did you manually update the app?  Or did it automatically update?

Occasional Contributor

It auto-updated. Did not have a chance to check event logs to see when it happened.

Microsoft
@Christoph Puetz Display doesn't work after turning back on, is a known issue and we are investigating it for a fix.
Occasional Contributor

@Kiran Kodali Thank you for acknolwedgement and the hard work on this. It is appreciated. If you need a tester - please reach out to me. More than happy to help. 

Contributor

@David Groom - I logged in to the Admin account to go and update the app it showed "updated moments ago" and the version matched.

Occasional Contributor

I also have the issue with not starting the app after it has updated. I run an old install image with a 1.x version of the app and an older Win 10 version. I know i should update but it has been working so far and it used to simply update overnight without issues. Now when i install the old app and update Win and App then i get the error:

 

skype-mrx://

invalid value for registry

 

Anyone who found a fix for this?

@Fredrik Åsvik and @Trent Queen Hey try the following.

from Skype run cmd as administrator, and run start skype-mrx: and restart the computer

Contributor

I can't access cmd from the Skype account, as I said it locks up and I can't do anything.

Occasional Contributor

Trent, you can access cmd from the Skype account by right clicking the start button. You need a mouse connected. 

 

However, nothing happens when i run that command. Found it in another forum and already tested that. Didnt do anything. 

 

What i did now was to rebuild my USB device which i use for the install with the new drivers and creators update and then everything seems to work. I believe it has to do with this statement from the Technet article:

 

"Windows 10 Enterprise Anniversary Update (Version 1607) is no longer supported for Skype Room Systems v2 image creation."

 

 

 

Completly off-topic but should i be able to use this community with IE, for me that doesnt work at all...

Contributor

According to the last requirements you need a TV supporting CEC

https://technet.microsoft.com/en-us/library/mt790552.aspx

A consumer TV used as a front of room display needs to support/enable the Consumer Electronics Control (CEC) feature of HDMI so that it can switch automatically to an active video source from standby mode. This feature is not supported on all TVs.

Occasional Contributor

These are high-end TVs, so that this is not the problem - especially as it worked fine before the upgrade to version 3.

New Contributor

@Christoph Puetz, @Trent Queen Do you have still problem with SRSv2 stability? My system is working correctly for 3 days in row and I am surprised.

Occasional Contributor

v2 was never a problem. The upgrade to v3 made it go bad and we do not have a way back to v2.

New Contributor

Our system is SRSv2 release 3.0.10.0 (update 3). I didnt hear about SRSv3.

Contributor

@Kiran Kodali Is it only 3.0.12.0 version affected by this? I would really appreciate a public "known issues" list. That would spare customers lots of time. 

Microsoft

@Markus Johansson Team is working on updates that will resolve these skype-mrx issues. We will let you know soon.

Contributor

@Kiran Kodali Thanks good to know, but I was more referring to issues with the loss of external monitors. Is there an known issue for the SP4 to extend its display? 

Occasional Visitor

Just another input.  We have Logitech SmartDock and it updated to 1703 and v 3.0.12.  Getting the

skype-mrx://

Invalid value for registry

 

However; if I disable the auto logon, login as myself (domain admin) to the system, and run start skype-mrx: it opens the screen and let me start entering config info.  This makes it look like some permissions issue.   I have made the local account (.\Skype) a local administrator but still have the same invalid registry error.

 

Any ideas?  I know @Kiran Kodali  said MS is working on a fix...

 

 

.

 

 

 

 

Occasional Visitor

My organization just received 5 smart docks from logitech 2 weeks ago. I went through the initial setup and decided to not join these to our domain, at least for now. I setup a local account and updated Windows 10 to the creators update...build 1703. It came pre installed with the Skype for Business(Skype Room System V3.0.12.0). Because I set it up this way I did not see the issue you are all seeing. If I sign on using the pre built "Skype" user account I get that same error everyone else does "skype-mrx:// Invalid value for registry".

 

When I login to the local user I created I can run Skype room system just fine, I tested it with remote locations, it views our directory just fine. The issue I have is it shows a warning "Cannot fetch calendar", thus it does not show the meetings it has been invited to. In my outlook on my laptop I can send out the meeting invites and I receive a reply saying the room accepted the meeting. They just don't show in the skype room system default menu/interface. Other than that everything works well, I can call out, invite people to a new meeting just fine.

 

Does anyone else have that "Cannot fetch calendar" issue? @Steve Burk Since you can login using your admin acount and run Skype do you see this issue?

Occasional Visitor

I have not seen the cannot fetch calendar issue.  Just waiting on a fix for the registry before I try anything else.

Occasional Visitor

@Marco Vindell

 

I have the same issue, I have skype on prem and exchange in o365, tried everything suggested, Did you find anything that worked?

New Contributor

We have seen occational skype-mrx:// problems after installing 1703.

I solved that by connecting a mouse and keyboard to the Logitech Dock. Then right-click on Start (lower left corner). And then start cmd as Admin.

Then I start Regedit and change the Autologin key from 1 to 0 (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon AdminAutoLogon = (dword) 0).

Then "Shutdown -r" to reboot the system. When the system is rebooted I can login as .\Admin and the launch the Skype app.

When I get the error as Admin I can launch the Store app and reinstall the Skype app from there. Once reinstalled I can start it as Admin.

Then revert the Registry key and login as .\Skype and the Skype-App is working again.

Occasional Visitor

@Philip Brindley No,  I still have the same issue. We have exerything in the cloud, nothing on premises. What is weird is I try a room account that was created before my company moved to the cloud and that account works! My user account also works, they fetch the calendar just fine. Then I login to one of the newly created(created about a month ago) room accounts and I get that error again. I opened up a support ticket with Microsoft's skype for business team, they are on day 3 of troubleshooting this and they seem to be stumped. I just got off the phone with them, they were remoted in to my tablet and saw the issue first hand. The location where the log files should be doesn't exist so he is going to his superiors with the case. I compared the old room account with one of the new ones, they have the exact same product licneses and mail/skype for business attributes. I hope their next level engineers can help.

 

I will let you know if they or I find a solution, please update me if you do as well!

Occasional Visitor

@Marco Vindell 

I will of course let you know if I find anything out!  I provisioned all of mine in the cloud, even though i have hybrid, as im trying to decomission the on prem. Ive tried lots of diff configs, srsv1 thru to 3 , win10 , win10 creators, any combination i can think off and still get that error. My logs also dont seem to exist so im the same boat as you with that.

I read something about migrating the room box back to on prem, then up into the cloud again. ill try it tomorrow i think. i've finished for today :D

Regular Visitor

I am also getting the same error as everyone else does "skype-mrx:// Invalid value for registry"... Still looking for resolution

Contributor

@Kienan Leung hello try the following working fine for me all the time.

1. Press and hold  the windows flag until menu appears (done from Skype account login failure session)

2. Choose "run cmd as administrator"

3. from cmd type "start skype-mrx:" + enter

4. SRS UWP app will launch

5. Restart the SRS from the application

6. Auto login with skype account will auto launch SRS UWP app

 

good luck