We are happy to announce that Voicemail Transcript is now in Office 365 and is enabled, by default, for all Cloud PBX voicemail users (with the ability for administrators to disable it – see below for details).
Voicemail Transcript automatically transcribes all incoming voicemails and delivers the text version together with the audio file to your inbox. There are multiple benefits to both read and listen to your voicemail:
How it works
Administrators, do not have to do much to implement this feature. Apart from the ability to change the tenant default language (see above) the only other option is to turn the Voicemail Transcript off for your entire organization or for individual users.
Set-CsOnlineVoicemailPolicy -EnableTranscription $false
Grant-CsOnlineVoicemailPolicy -PolicyName TranscriptionDisabled -Identity sip:firstname.lastname@example.org
More information can be found at Set up Cloud PBX voicemail - Admin help.
Let your users and helpdesk know
Don’t forget to inform your users and your helpdesk. The page Check Skype for Business voicemail and options, describes how users can set up and use their voicemail. Make sure users are familiar on how to use it, and that your helpdesk can assist users if they need assistance. Also, don’t forget to update any related training material.
Call to action
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