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Low Battery Warning on Skype Room Systems v2

IT Pros managing Skype Room Systems v2 devices based on Surface Pro may have encountered an issue where a Low Battery warning appears even though the device is connected to a power source and fully charged.  In such cases, the Low Battery warning can be dismissed by pressing and holding the power button for 20 seconds or longer.  Hard rebooting in this manner should prevent reoccurrence of the issue for a month or more.  A fix is being investigated and tested to address this issue.  I'll keep you apprised on this blog once the update is made available.

9 Comments
Senior Member

actually, i have updated the smartdock firmware. so far its not happening but will monitor again maybe next month.

Occasional Contributor

We have seen this on several SRS and I'm not sure the problem goes away for a month or so after a hard reboot, as I think my customer has seen it repeatedly on the same SRS. We are trying a rebuild from USB and SmartDock firmware upgrade to see if it improves the situation.

 

This is mixed in amongst other issues of the SRS hanging with no further SRS app activity and also version 1709 prompts appearing on the screens.

 

Jed

Senior Member

Speaking of other issues, we still see SRSs disconnect from Skype when idle for a few hours, with the message "Reconnecting..." Very intermittent but enough to cause disruptions to meetings. MS Premier Support wasn't able to figure out a fix.

Senior Member

We've seen this happen to a Surface Pro 2017 unit once. Ended up having to disassemble the Logitech enclosure and disconnect the dock then reconnect it to get it working again.

 

Haven't seen that issue happen since, very weird. Some units we find aren't charging either, like they're perpetually stuck at 80% charge and say "Not charging". The charge never goes up or down, updating the SmartDock firmware usually fixes this.

Regular Visitor

Please keep me up to date....

Occasional Contributor

@David Groomis it worthwhile logging a call to keep some pressure on this resolution and to keep up to date/input further info?

Microsoft

@Jed Ellerby I'll defer to you on logging a support ticket - particularly in the case if you think the symptoms don't match exactly any issues you may be seeing.

Regular Visitor

@David Groom Any updates on this issue? It is popping up pretty frequently in my organization. At least once a day across 40-50 devices.

Senior Member

@Joshua FriasHave you updated the SmartDock firmware on these units to the latest version? We had this issue once and updated the firmware on the SmartDock, haven't seen it since.

 

You can find the SmartDock firmware at http://support.logitech.com/en_us/product/smartdock/downloads the latest version is from the 7th of June.