Call Queues and Auto Attendant trainings updated f...

As we announced yesterday via our Office Blog article Skype for Business drives digital transformation Call Queues and Auto Attendant have left the preview phase and are now available to all Skype for Business Online customers.


We updated our trainings for both features and @Korneel Bullens, Senior Customer Engineering Architect on the Microsoft Customer Experience and Deployment team, will walk you through planning, deploying and managing these new capabilities.




Hi Thomas and Korneel,


Thanks for the update!

I was watching the AA update session, and noticed Korneel mentioned E3 + C-PBX or E5 was required. Is there something within AA which limits the use to only E3 and E5 users?

Generally, Cloud-PBX is available to both E1 and E3 https://products.office.com/en-us/skype-for-business/cloud-pbx




Hi Lasse,

Korneel's presentation is in line with the official documentation: Your organization must have (at a minimum) an Enterprise E3 plus Skype for Business Cloud PBX license or an Enterprise E5 license. This is documented both for Auto Attendant (https://support.office.com/en-us/article/What-are-Cloud-PBX-auto-attendants-ab9f05a2-22cb-4692-a585-...) and Call Queues (https://support.office.com/en-us/article/Create-a-Cloud-PBX-call-queue-67ccda94-1210-43fb-a25b-7b978...). However I'm following up internally to confirm.