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Microsoft

We are happy to share that we moved Call Analytics from "Public Preview" to "Open Preview". This means, while the feature still has preview state, there is no need to sign up for the program - all you need is to go to https://adminportal.services.skypeforbusiness.com/ and sign-in with your administrator account.

 

Call Analytics allows you to look at quality indicators of individual calls. If you want to learn more about please refer to the following resources:

17 Comments

Call Analytics is amazingly useful, just today a senior colleague IM me during a call to comment on poor quality during a call, I could advise he he had joined the wrong network so he dropped, reconnecting and then all was good.

Regular Visitor

@Thomas Binder wrote:

We are happy to share that we moved Call Analytics from "Public Preview" to "Open Preview". This means, while the feature still has preview state, there is no need to sign up for the program - all you need is to go to https://adminportal.services.skypeforbusiness.com/ and sign-in with your administrator account.

 

Call Analytics allows you to look at quality indicators of individual calls. If you want to learn more about please refer to the following resources:



Thanks for sharing.

Hi Thomas,

 

What is the best way for customers to provide feedback on Call Analytics during the preview?

 

Thank you,

Thomas

Microsoft

@Thomas C. Finney, if you run into any product issues, please open a support ticket via teh Office 365 Admin portal. If you have thoughts on how to imporve the product, please log feedback via http://skypefeedback.com

Many thanks, @Thomas Binder!

Deleted
Not applicable

Hi Thomas,

 

In the context of hybrid deployment scenario is there any plan to expand the scope of Call Analytics and CQD online to the on-premises part ?

 

Thanks

Jean-Marc

Microsoft

@Deleted, we are investigating to inlcude on-premises calls for hybrid scenarios as we know customers see value in it. 

Contributor

@Steven Collier

 

I had to do the same as you to find a connectivity issue.  In our case the user was working from home and connected to WiFi.  I didn't have a chance to actually troubleshoot to see if we could ask the user to get a better connection to his home WiFi.

 

When you advised your user to connect to another network, did the client just autoconnect to the Skype service again and determine a better network to use?

Eric, in that case the user was in our Offices, but had connected to a guest network rather than a corporate network.

 

When people are at home it can be useful to look at the collected Wi-Fi signal strength, often they are sitting too far from their router so just moving closer can help. Ultimately if there's notjhing we can advise we show them how to get PSTN Conferencing to dial them as a call.

 

Steven

if the user conducted meeting today and later after a week they have reported the poor quality of the previous call. Please let us know if there is any option to check

Hi,

 

Thank you for this feature. Some of the things we have noticed.

 

1. There is no option to export the report.

2. Some of the call reported as inapplicable,in progress, unavailable. Any idea how to fix this.

3. Last week when we had call in the skype and we are not hear to any audio but in the report it shows Good Quality.

Occasional Visitor

Hello,

This is a very nice feature and we are glad to be able to investigate our Skype calls now.  Quick question regarding this report:

 

If the Skype Service Network is red, is that an issue with Skype on the Microsoft side for Skype for Business Online / Office 365?  We do not have Skype On-Prem only Online using our Skype Desktop Clients.  We are seeing a few of these issues show up in the Skype Service side and trying to understand what that means.  I understand if the left side user info is red that is our network, but not sure about the Skype Service Red indicator.

 

Any information is greatly appreciated.  Thanks,

 

skype_service.jpg

 

 

 

 

Seme error reported on our environment. when we checked debug we are not able to find the righ information.

 

fields.reason
Call failed to establish due to a media connectivity failure when one endpoint is internal and the other is remote
 

@IT Adminnetwork connection is between two point, so in that case from your client to the Skype service. The quality of the network is reported from the perspective of the client, and from the server, normally these would match. Notice network is red for the cliet side as well.

 

If you look at the specific detail lower down you'll the in the inbound and outbound streams, typically these will be mirrored on the server e.g. clients inbound os servers outbound.

 

It'll be very likely this relates to your network, not Microsoft's.

 

 

@Sankarasubramanian Parameswaranmedia connectivity failure implies something stopped allowing data between clients, a firewall perhaps, maybe wifi disconnected, isp dropped a line etc.

At this time my company is in a Hybrid scenario, everything has migrated to 365 except for Skype. Will this apply to on-premise calling?

Contributor

An executive reported an issue with a call on Friday.  I looked his account and the other user.  Both state "0" for Meetings and Calls.  How long does this tool take to gather the data and present it for troubleshooting?  I know it's still in preview, but still should show some data.