Another update: Call Queues and Auto Attendant training

[Thomas Binder]

Note: Please note that Call Queues and Auto Attendant got another update. For the latest information see http://aka.ms/sa-aacq-blog 

After updating the training last week with the feature updates from October and November, here is another update with the new capabilities from December.

The recommendation remains the same as previously: if you are new to Call Queues and Auto Attendant or need a refresher, we recommend to watch the training recorded by Senior Program Manager @Korneel Bullens. If you "only" need to know the most recent changes, please refer to the following blog articles:

• Call Queues: Serial Routing, Timeout in seconds, support for Agents in O365 Groups are available
• Holidays feature in Auto Attendant is now available to all Phone System customers
• Auto Attendants and Call Queues: Holidays, Agent Opt In/Out and Serial Routing in Preview
• Announcing new capabilities in Auto Attendant and Call Queue

Please let us know if you have any questions or feedback in the community.

Resources:

• Call Queues and Auto Attendant training
• Pptx decks: Attached to this blog (removed outdated content)
• Looking for more technical training? Please visit Skype Academy

This post is brought to you by Skype Academy. Visit Skype Academy for technical trainings and readiness around the Skype Operations Framework.

[Mike Messer]

@Thomas Binder how do you export the Greeting and/or Action along with the holiday name and date/time?  I will have nearly a hundred AA's and they point back to a common holiday AA greeting as the 'action'.  However, when I export and import it seems it only brings the name along with the date/time over.  Any guidance on this would be appreciated.  

[Thomas Binder]

@Mike Messer, unfortunately there is currently no export. However, I would like to encourage you to capture the idea via http://skypefeedback.com