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Skype for Business AMA

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Hi,

I'm Sami, Software Developement Engineer.

 

I have just started studying skype for business for a few weeks.
I hope to make it work in our multi-site organization.
My first question is about Skype Operations. What is it and what is it for?

 

Thank you!

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Hi Sami

 

Great to hear from you, welcome to Skype for Business.

 

The Skype Operations Framework (SOF) provides a foundation for customers and partners to accelerate suc

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Thank you for joining us and voicing your questions and feedback during this hour.  

 

We will put together a summary document of what was covered during and share it in this group. See you next time!

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We've added an absolute ton of content around the Call Quality Dashboard (CQD) and how to operationalize within your organization. Check out these resources below: 

 

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Did you know that clicking on the Start Now button the main page of https://www.skypeoperationsframework.com/ will lead you down a path to give you guidance specific to your scenario? The migration flow will walk you through the whole journey from Envisi

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Is there anything you'd like to see added or changed in the Skype Operations Framework (SOF)?

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Microsoft as worked with our Skype for Business partners to develop SOF aligned offers.  These offers include the success outcome activities in the Plan, Deliver, and Operate phases.   You can find out more about these partners and their offers at the SOF website

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Did you know that we provide a resouce called Skype Academy to assist with learning more about SOF and the associated technology? We recently updated the site to include personalized readiness plans, by role, which can help guide you through the wealth of

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Thank you for doing this AMA. I am working on integrating Skype for business with an enterprise chat bot. Some background on this BOT - its more than your typical FAQ set up, this one has episodic memory and keeps learning and adds to the workflows - a tr

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Hi Sumit! Great question. Today's AMA is focused on the Skype Operations Framework, which focuses on providing the practical guidance and tools to effectively plan, deliv

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How Skype Operations Framework will help us to promote more the Skype for Business experience to our customers?

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Hi 

 

That is a great question, thank you. We recently added the Planning for Customer workshop to SOF, this outlines the key success factors that we have learnt need to

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Thank you for doing this AMA. I am working on integrating Skype for business with an enterprise chat bot. Some background on this BOT - its more than your typical FAQ set up, this one has episodic memory and keeps learning and adds to the workflows - a tr

... Read More
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Thanks for your question! 

 

We'll be answering your question in this thread:

 

https://techcommunity.microsoft.com/t5/Skype-for-Business-AMA/UCMA-to-AI-BOT/m-p/78182#M189

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Join the Skype for Business product team for an “Ask Microsoft Anything” (AMA) on Thursday, June 15, 2017 from 9 a.m. to 10 a.m. PST / 5 p.m. to 6 p.m. GMT in the Skype for Business AMA groupAdd the event to your calendar.

 

An AMA is a live online even

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Welcome to the Skype Operations Framework Ask Microsoft Anything! This live hour gives you the opportunity to ask questions and provide feedback directly to the Skype for Business team.

  

Please post your question in a new thread. You can view the AMA Gu

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Hi folks, my name is Lester Hewett, I am a Principal Program Manager working SOF

Hi everyone, I'm Aljohn Bonifacio, Global IT Manager from Philippines. I'm glad to be here at AMA.

I'm Nick Smith, I lead our Customer Experience and Deployment Scale Team.  We focus on working with partners to implement our Skype Opertations Framework in their custome

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Hi everyone. I'm Bob, a Sr Customer Engineering Architect in the Customer Experience and Deployment team. I work on SOF as well as customer deployments. Happy to be here!

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We are very excited to kick of this hour of live Q&A!  

 

Submit your questions as a new thread in the Skype for Business AMA Group so we can easily identify and answer them. You'll see official responders have the Microsoft blue circle around their names

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Is there a recording feature in Skype for Business for Mac?
Is there an easier way to follow updates than to refresh the browser?
Welcome to the AMA. We have several Adoption experts in the AMA as well. So bring those questions! I run the Skype Engagement and Adoption team so we're ready to answer t... Read More
Welcome! I'm Chermaine Li and I am a Program Manager for Skype for Business Clients & SDK TAP programs.

I have a fair ammount of users in my contact list that are displayed by their email/UPN rather than seeing firstname lastname.  Other contacts show up with firstname lastname.  Is this an issues, something with my client specefically?  It seems to be fede

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Unfortunately we don't currently get the full name returned and thus it shows the email address instead of the name.

anything to share about an alternative to Persistent Chat on the Mac Client?

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Persistent chat is different then conversation history. Its a feature that came for on-premises users and is particularly of interest to customers in the finance sector. ... Read More
Is Persistent Chat different than Conversation History? When will Teams be available for .edu customers?
Thanks for your ask. Currently Persistent chat is in maintenance across the product. The future of persistent chat for most customers will be Microsoft Teams.

As of this morning there are almost 38,000 total votes for preserving chat history with individuals in single threads.  This is a basic feature in almost every other chat client available today, from Trillian to Slack.  When will this be available in Skyp

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Hello!

We did plugin for Skype for Business. It stores the chat history on client. You can try it. https://grovety.com/products/historage historage-open-window.jpghistorage-window.jpg

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We are currently looking into IM conversation history with various threads. There aren't any further details to share at this time.

I also have a similar issue with history being consistent between Mac, iOS, and Windows.  It usually shows up in only one of the three.  I don't remember it ever showing

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for reference, I got that vote number by combining a few of the ideas that are basically the same request: https://www.skypefeedback.com/forums/299913-generally-available/filters/top Read More

We have seen (and others have reported in the community forums) issues where the dial-in information disappears from meeting requests. Restarting Outlook and SfB fixed it until it happens again. Is this a known issue and any idea on when it will be fixed?

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Hi

 

If you're not seeing dial-in information, you may have a cached meeting with no dial-in information. You can try to run "defaults delete com.microsoft.Outlook Online

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We have been getting more and more reports from our customer on this as well. 

Is there a way to block external access for Skype for Business Mac app without disabling mobility?
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What about Client Version Policy? We're still on Lync 2013 but should also be available in SfB? 

 

2017-03-02_08h44_01.jpg

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Not requiring mobility policy does not help with blocking external access for Skype for Business Mac app
We have removed the requirement for mobility policy. Please make sure you upgrade to the server versions listed in our known issues page: https://support.office.com/en-us/article/Known-issues-Skype-for-Business-on-Mac-494ac5d5-50be-4aa7-8f5a-669c71c98c9a?ui=en-US&rs=en-US&ad=US... Read More

Is it possible to present powerpoint slides from a Mac Sfb client?

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Yes, you can by sharing your screen. If you are asking about uploading slides, its definitely on our list but no public timing yet. One thing to consider is that with VBS... Read More
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We are working on updating our release notes for SfB Server 2015 February release to include this fix.
We have Server 2015 on prem. I regularly have phone calls with our primary Microsoft Engineer, who uses a PC. Every time he tries to share during our phone call, it fails... Read More
If you have SfB Server 2015, please make sure you update to the latest server CU: https://support.microsoft.com/en-us/help/3061064/updates-for-skype-for-business-server-2015... Read More
Hi. This feature is already available for O365 and Server 2015. Can I ask you to clarify?

Thank you for joining us during this action packed AMA! Please continue to ask questions and share your feedback with the product team in the Skype for Business group and on Skype for Business Blog.

 

If you're not an Office Insider yet, we strongly recom

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Thanks for coordinating and thanks to the SfB folks that joined in!  That was really useful.

We're running tests on the latest builds that have delegation, but I'm not seeing the "My Delegates" group to add members to, nor is it clear if this would allow for Outlook meeting scheduling delegation as well (which is a big request form our Mac commun

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Hi, when you say the latest build, are you refering to the 16.4.* Insider build, or the 16.3.* production build? 

Ok, I know this question has Outlook in the title but...should Mac users be able to create a Skype meeting from Outlook?

Mac users can join a Skype meeting with the SfB client but they can't create one themselves.  Is that right?  Or is there a feature I'm

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Hi Tony. This feature is available today. Please confirm your Outlook version is updated (at least 15.28 or later).

The recent updates to SfB Mac are reverting settings from allow everyone to join the meeting without going into the lobby back to allow only my company.  Is there a way to allow the Macs to keep their preference, and is there a way to make the allow every

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We had a similar experience where now users are being forced to the lobby even though our Conferencing Policy is set to allow everyone.
That only works until the next client update. Then it reverts to My Computer again.. very annoying : -)

Hi

 

You can click "Remember Settings" in Outlook to have it remembering your preferences.

 

Screen Shot 2017-02-23 at 18.20.45.png

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When will we get Touchbar support? It has been mentioned but has not seen the light of day yet

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Mike, any chance you could clarify which features you'd like to have on the touch bar?
Hi Mike. This is on our roadmap but we can't share any details on timing at this time.

If you are not currently running Office Insider on Mac builds please read the blog below for information on how to do so. This will give you information on how to access these pre-release Office (including Skype for Business on Mac) builds.

 

https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/How-to-access-early-Skype-for-Business-on-Mac-versions/ba-p/46982

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THIS IS SUPER IMPORTANT! We ask each customer to have at least 1 machine using the Insider Fast build. Its the easiest way to report problems and get logs to us!

Again another staple feature of Lync and Skype for Bus. When might we get this for Mac?

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Ugh does not help. This has really killed the adoption in our company. So many features are missing it is not a good solution. And it feels like we are still a long way t... Read More
Hi Mike. This is something we know is important and is on our backlog. We can't comment on timing right now. Our Insider Program will have the latest notes on what is ava... Read More

Is there a plan to make a lite version for any platform as with the consumer version?

https://www.skype.com/en/skype-lite/

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Hey Tony - there is ongoing work to improve the efficiency of the clients. Our Mac and Mobile clients actually communicate with the user APIs on the servers and thus redu... Read More
We are a university with online students around the world. Many have low bandwidth.
No plans for SFB Lite in general. Can we drill into your needs here?

 

Our company is a heavy user of Skype Room System conference rooms and we have ran into this issue, can you confirm that this known bug is resolved in CU3?

 

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This is not mentioned at all in the patch notes for either of the 16.4 insider builds.
Hi. The issue is addressed in the latest 16.4 InsiderFast build. You may need to reschedule the meeting from the latest client for the room system to be able to join the ... Read More

What tools are available for troubleshooting login issues on a Mac?  For example, I might use Netmon, Message Analyzer, Snooper or Fiddler on a Windows workstation.  However, those tools aren't, to my knowledge, available on a Mac.  Do you recommend copyi

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John - not currently
Hi any ETA on the updated version of snooper? thx
We haven't released the version of Snooper that supports opening Mac logs yet. We are working to get this released.
Someone metioned that an updated version of Snooper can open the OSX logs, is this one available?

For netmon equivalent - wireshark

For Fiddler equivalent - try CharlesWebProxy.  There is also a beta version of Fiddler for OSX.

 

Are there plans to be able to attach files in Chat for the Mac client?  This is currently available in the Windows client.

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We have to be careful with those acronyms here at MSFT :)

Hi Chris. If you mean file transfer, that is something we are targeting for Online users for Q2CY17.

Is there a site where we can get the latest patch notes for insider builds?

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When are we going to get separate ring tone? So if we have a headset plugged in we get the ring over speakers on the computer like Windows?

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Hey Mike - as an FYI - we are calling this "Secondary Ring" and when we begin communicating about it, that is how we will refer to it.
Hi, the work to allow for this is in progress, and will be available in a Insider build in the nearby future.

I have a number of SFB for  MAC users who are complaining of missing incoming calls. Although SIM ring is working they do not get incoming calls on the MAC client; only a missed call notification in outlook. They are using SFB online with the latest produ

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Hi Irene. We are unaware of issues on the simultaneous ring and missed calls. We can investigate this issue. As for the muting and unmuting, we are aware of these issu... Read More

If we drag/drop a file into a conversation, it just sends a local path to the file.

 

Now that screen share is available, are there any plans for remote control?

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We do have an NDA futures presentation that your Microsoft Account team can present to you. Its true, our public roadmap is a bit lighter.
I do follow that roadmap, but information on the mac client is pretty scarce.
Thanks paul. Is there a published roadmap with planned feature availability?
Hi Michael! File Transfer is targeted for Online users in Q2CY17. remote control is currently in backlog with no timing at this time.
Best Response

Can you clarify what Mac OS version works with the Skype for Business client?  My users running El Capitan were unable to login to SfB after they upgraded their client from Lync 2011 to Skype for Business client 2016.

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Hi Tony, if you are using an older version of our on-prem server you may need to enable mobility policy. Please see our known issues here: https://support.office.com/en-us/article/Known-issues-Skype-for-Business-on-Mac-494ac5d5-50be-4aa7-8f5a-669c71c98c9a?ui=en-US&rs=en-US&ad=US... Read More
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SfB Mac works on OS X 10.11 (El Capitan) and later. If you're unable to sign-in with SfB, I would recommend installing the InsiderBuild and submitting feedback from withi

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What are the plans/timesframe for enabling application sharing, not just screen sharing?

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Hey Ben - thanks for your inquiry. This is an interesting question as we are undergoing a change in how we share in general in the SFB ecosystem. Starting with the 2016 w... Read More
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Hi there what info can u share around the SFB setver we have tried twice to migrate and found we had to roll back.
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Hi Ridhwaan, can you please clarify what issues you ran into with the migration?
Hi Bjorn - we are discussing your question here in the room :-). This is called secondary ring and is actively being worked on. As soon as its ready it will land in a bui... Read More
A clarifiation. I'm referring to secondary call on the computer when you are using headphones.
Hi, simultaneously been available since 16.0. You can find the settings under Preferences > Calls > "Turn on Call Forwarding" and then you can set simultaneously ring. Read More

Any chance to get this? Could be controlled by the user itself or any administrative account.

 

Kind regards

Jörg

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We are currently looking into IM conversation history with various threads. There aren't any further details to share at this time.

All of the Mac users in my environment have issues when scheduling meetings with Skype Room System conferencing equipment. In all cases, when a Mac user invites one of our rooms to a meeting, the Room is unable to join the meeting. When will this be resol

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Hi, this problem was addressed in the latest 16.4 Insider build. You may need to reschedule the meetings from the latest build to allow the room-systems to join the meeti

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Best Response

Join the Skype for Business product team for an “Ask Microsoft Anything” (AMA) on Thursday, February 23, 2017 from 9 a.m. to 10 a.m. PST / 5 p.m. to 6 p.m. GMT in the Skype for Business AMA group. Add the event to your calendar.

 

An AMA is a live online

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This will be chat based. Post a new thread.
Hi Sukanta - this is chat based - feel free to start asking your questions!
Is there going to be audio to this or this is chat based ?

Can't wait to kick this off in 30!