New Call Queues (Preview) and updated Auto Attendant (Preview) training

Please note that this readiness content has been updated. Latest blog is located here: https://aka.ms/sa-orgaa-blog


We are happy to announce the release of our Skype Academy training on Call Queues, which is currently in Preview. Learn how to plan, deploy and manage Call Queues in this training recorded by @Korneel Bullens, Senior Customer Engineering Architect on the Microsoft Customer Experience and Deployment team.

Call Queues provide a mechanism to offer a single call to multiple Skype for Business Online users at the same time. Call queues are in Preview for Skype for Business online.

At the same time, we updated the Auto Attendant training. It includes now the newly introduced business hours, more details on search options and Call Queues.

Watch the readiness session to learn what these functionalities can do, what the user experience is, and how you can configure them.

If you haven’t signed up yet, please sign up for the preview at www.skypepreview.com.

Note: If you have signed up and haven’t heard back yet on the status of your application, please stay tuned as we will look to onboard customers in different phases.  Currently we are onboarding US customers only.  We will be expanding this very soon, so please ensure to sign up on the site.



Occasional Visitor

This is very good to see. Thank you for the videos on AA and Call Queues.


When is thsi planned for general availability? I have clients standing on my head waiting. They want to get off On Prem LYNC 2010


Thank you :)


Hi @George Hanus ITAVA, great to hear that you like the videos. Please refor to https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Cloud-PBX-Auto-Attendant-amp-Call-Q... for (tentative) release dates.




New Contributor
Hi, I have applied for the Public Preview. Is there any way I can be accepted quickly? - I am looking to pilot SfB for 20 users initially with a potential rollout to 100s of users. As a new startup I need to assign a new "main switchboard" number and test out call queues.