10-31-2016 08:51 AM
10-31-2016 08:51 AM
I've searched online and I'm unable to find a suitable answer. When I try and run the MSFT free Network Assessment Tool it fails. I've tried on a fully patched Windows 10 (Home) and a fully patched Windows 7 Enterprise system. (Both x64). Does anyone have any ideas or can point me in the right direction?
This is what happens:
C:\Skype Operations Framework\Network Assessment Tool>NetworkAssessmentTool.exe
Skype for Business - Network Assessment Tool
Initializing audio call.
Remote IP address: 22.214.171.124
Audio file used: Tone.wma
Audio call duration: 17 s
Received audio file: ReceivedAudioFile.wma
Num iterations: 1
Call interval: 5 s
Results File: results.tsv
Starting new call
Iteration 1 / 1
Audio call started. Waiting for call to end...
Call should end shortly after configured duration of 17 s.
Unhandled Exception: System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.Rtc.Internal.Media.dll'
or one of its dependencies. The specified module could not be found.
at NetworkAssessmentLib.AudioLoopbackSingleChannelPlayer..ctor(ProbeConfig probeConfig)
at NetworkAssessmentTool.Program.ExecuteLoopbackCall(ToolConfig config)
at NetworkAssessmentTool.Program.Main(String args)
10-31-2016 10:10 AM
someone run in this issue on their Server 2012 R2 -- hopefuly this helps: http://insynctechnology.com.au/skype-business-network-assessment-tool-run-server-2012-r2-os/
10-31-2016 10:20 AM
10-31-2016 03:34 PM
11-01-2016 02:34 AM
We found installing SfB Basic MSI client (not click to run) resolved this issue on some windows 7 machines, might be worth a go
11-01-2016 12:02 PM
Thanks Thomas. I checked the C++ and it was already installed. I went ahead and tried a "repair" but I still had a problem on my Windows 7 machine. (Did not try on the Windows 10.)
11-01-2016 12:06 PM
Tom, I was unable to find the SfB Basic .msi client. (Didn't spend too much time looking...) I did however download the .exe for my Windows 10 system. (Did not do it for Windows 7 because it is my work computer running SfB Enterprise.)
It actually fixed the problem on Windows 10! It works now which is good news. I'm assuming it would work for Windows 7 but I'd probably break something if I installed it over SfB Enterprise.
What was interesting is I found my laptop vendor, Toshiba, had installed MS Office 32-bit on my 64-bit machine so I had to use the 32-bit SfB basic client.
Thanks again to both you and Thomas!
11-02-2016 06:17 AM
Richard, can you confirm the "Microsoft Visual C++ 2010 Redistributable Package (x86)" https://www.microsoft.com/en-us/download/details.aspx?id=5555 was already insatlled?
I was told by the team that this should fix the issue.
01-08-2017 12:37 AM
I am also getting the same error as mentioned by Richard Carrara. Today I Installed the new version 6.0.8969.164 which was published on 12/14/2016 and also the dependency Visual C++ run-time components for Visual Studio 2015 from https://www.microsoft.com/en-us/download/details.aspx?id=48145 but still getting the same error message.
I will appriciated any assistance to resolve the problem to run the tool.
01-08-2017 12:44 AM
01-08-2017 02:34 AM
Here is SfB Basic, this is not the best answer, but try installing and I think it will work:
I think the x86 version should do it
01-09-2017 02:49 AM
Which version of the VCREDIST tool did you install?
the X64 or the X86 one?
you must make sure to NOT install the X64 and DO install the X86 one..
01-10-2017 07:04 AM
I installed the X64 version of VCREDIST as I am running it on windows X64.
01-10-2017 07:37 AM
I understand. please uninstall the X64 version and install the X86 version.
the requirements for this tool are the X86 version of the VCREDIST..
01-11-2017 06:47 AM
Many thanks Korneel
In uninstalleld the X64 version and installed the X86 version. The tool is now running well.