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Frequent Contributor

I'm having an issue regarding Office 365 profile pictures not displaying on the Modern SharePoint People Web Part inside Office 365. We have this issue seen in two separate Office 365 tenants, both located in Europe. One tenant is Cloud only, so it's not connected via Azure AD Connect. The other tenant is using federated accounts and has both Azure AD Connect and ADFS implemented.

 

Behavior summary:

  • Profile picture displayed in Office 365 Suite Bar: Yes
  • Profile picture displayed in Office Delve: Yes
  • Profile picture displayed in Outlook on the Web: Yes
  • Profile picture displayed in Microsoft Teams: Yes
  • Profile picture displayed in SharePoint People Web Part on a Modern SharePoint Page: No, although we would expect the picture also to be displayed there.

  

Detailed behavior

When the profile picture is set in Office 365, it is shown in all Office 365 Apps, except inside the SharePoint People Web Part on a Modern SharePoint Site Page. When I remove the picture using the Change Picture link inside the Office 365 Suite Bar, or remove it via Microsoft Teams and later change it to a different picture, we run into the same scenario: The picture is shown everywhere in Office 365, except inside the SharePoint People Web Part located on a Modern SharePoint Site Page.

 

See the attached pictures displaying the issue. 

More people of you seen this issue? Do you know a workaround or do you know how to fix this?

 

Office 365 profile picture not displayed on all services-1-SharePoint and Office 365 Suite Bar after change.pngOffice 365 profile picture not displayed on all services-1-SharePoint and Office 365 Suite Bar after changeOffice 365 profile picture not displayed on all services-1-SharePoint and Office 365 Suite Bar.pngOffice 365 profile picture not displayed on all services-1-SharePoint and Office 365 Suite BarOffice 365 profile picture not displayed on all services-2-Microsoft Teams.pngOffice 365 profile picture not displayed on all services-2-Microsoft TeamsOffice 365 profile picture not displayed on all services-3-Office Delve.pngOffice 365 profile picture not displayed on all services-3-Office Delve

45 Replies
I have just tested the People WebPart on one of my modern SPO Sites and no problems seeing profile picture

Thank you for the reaction and testing the situation @Juan Carlos González Martín.

 

I've just checked out the two Office 365 tenant where we are having this issue, but after one full night, the pictures still do not show up in the SharePoint people web part.

 

How about other Office 365 / SharePoint users?

Using the page at https://portal.office.com/userphoto (see the picture below) I've tried to change the profile picture:

  • On the Cloud only Office 365 tenant: The profile picture is changed immediately on all Office 365 services including the SharePoint People Picture Web Part
  • On the AD Connect synchronized + federated Office 365 tenant: The profile picture is changed immediately on all Office 365 services except the SharePoint People Picture Web Part. The picture is still not visible in this tenant inside the SharePoint People Picture Web Part on modern SharePoint Site Pages

Office 365 profile picture not displayed on all services-Change using the userphoto page.png

Hi Harold,

 

This problem also occurs on my demo tenant. After a long research, it’s looks like the people web part use the photo from the User Photos Library on My Site Host site collection.

 

According to Microsoft: “If the user has an Exchange Online mailbox, and the mailbox contains a profile picture for the user, SharePoint Online will request the picture from Exchange Online. SharePoint Online creates a small, medium, and large thumbnail photo from the picture that was returned from Exchange Online. The photos are saved in a folder in the User Photos Library for the My Site Host site collection. The name of the folder will vary, depending on what the My Site Host root web locale is set to at the time of photo upload or synchronization.” Source: https://support.microsoft.com/en-us/help/3185286/information-about-profile-picture-synchronization-i...

 

My guess is that the sync between Exchange Online and Sharepoint Online is broken. After uploading the user photo directly in SharePoint admin center --> User Profiles --> Manage User Profiles, it worked.

 

Office 365 Profile picture.png

I am experiencing the same behavior that you are. No pictures in the SharePoint people web part.

I'd put money on the SharePoint Web Part using a different API to fetch the photo than everywhere else. There are many ways to fetch photo, some are SharePoint Server and SharePoint Online friendly, some are not.

 

Try accessing this url (replacing with a real email address in your tenant and tenant in host url):

 

https://tenantname.sharepoint.com/_vti_bin/DelveApi.ashx/people/profileimage?size=S&userId=username@teanntname.onmicrosoft.com

 

and then try this one (Server and Online friendly)

 

https://tenantname.sharepoint.com/_layouts/15/userphoto.aspx?size=S&accountname=username@teanntname.onmicrosoft.com

 

Do you get a different result?

 

UPDATE: In looking at the People Web Part and how it renders. Its actually render a base64 image in the actual HTML code. It is referencing an img file like I had suggested above. The above two urls will prove that your photo is not the same in two repositories. I'm intrigued by where the base64 image is sourced.

 

This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.

Should this have been a global resolution? I still have this problem.

We have not been able to resolve this issue.

Dear all,

We are faced to the same kind of situation, as explained by someone into that thread, the picture profile are dispatched in 2 part:

  • Delve ~ Exchange (modern way)
  • SharePoint (old way)

So there is an automatic scheduled process to refresh the Old way based on the change done in the modern

It means when the user upload a new picture using outlook, this process to push the new version of the picture into the specific image lib placed into the person web app (https://[tenant]-my.sharepoint.com/User Photos/ ).

 

When you discover that kind of difference, the only way to fix it is to call MS Support and create a case for, they will execute a documented command (script) which will refresh the picture (for one specific user or the complete tenant)

 

In our case, we have more than 100'000 users, and that full refresh needs weeks to complete.

 

Fab

This doesn't seem like a viable solution to create a MS Support issue for this problem. 

Is this still an issue for anybody?  We have one user, their picture shows up in SharePoint admin center user profiles, but does not for people web part, not sure why...everyone else is ok....

Our pictures still do not display in the people web part. I know that we have sync issues which are affecting our profiles but our tenant admin doesn't have the time to troubleshoot or create a Microsoft ticket.

I am also seeing the exact same isseu that you have described above. It is occurring for only some users. Is there any fix identified for it ?

I currently have support ticket in for this issue and last I heard is that the ticket will go to back-end MS support group to run tenant wide-script to sync images as explained in this thread, I was hoping for a Powershell script to run...

Is the "fix" implemented by Microsoft support a permanent fix or a one-time sync that would need to be repeated frequently to keep the pictures in sync? Or is it one time for the current users, but will need to be repeated for new users?

I do not know, my ticket is still being worked on, will let you know when complete

Update: I ended up opening a ticket with Microsoft. Ticket is still open

Few things to note

1) If the image is synched to exchange online (EXO), and if it still does not showup in people web part, then microsoft would "Run a sync on the tenant" as per their support engineer which fixed it for one user

2) For a different user I found that the picture was not synced to EXO. In this case, MS support asked me to ask the user to upload the photo again via outlook web access. User uploaded the photo but it still dosen't show up in the People web part and its more than 96 hours. Surprising thing is that the picture was showing up in delve. I asked MS support if its not present in EXO, from where does it display in Delve ?. They are yet to answer the question

 

We ran into this issue last year.

The only fix that we came up with which is a bit clunky, but works every time:

Once the user’s photo has been uploaded to their O365 profile, in any site newsfeed (I use my SharePoint training site for this): type the following into the newsfeed: “#Testing @John Smith” (replace @John Smith with your name as the one wanting to fix the issue), then click Post.

What’s happening: The action of their account hashtagging #testing is the part that resolves the issue: Their O365 profile pic wil sync to SharePoint Online and show in the contact section of your site in a few days’ time from the day of hashtagging.

Note: tagging the user’s name here does not the fix the issue but it’s a great way to be notified by email (if you have your newsfeed alerts turned on) of the users who have done this step for you to check in 2 days time when the photo actually appears!

Not ideal as we would prefer a bulk way of doing this but I hope this helps someone!

For ease I place these steps at the end of the steps I provide them for uploading their O365 profile photo, providing the link to the site with the newsfeed.

Cheers,
Jess Wong
Highlighted

We did manage to get this issue resolved with the help of Microsoft support.  I tried to get a good explanation of what they did behind the scenes so that I could save you all the week and a half of back and forth troubleshooting, but their response (quoted below) was somewhat vague.  My best suggestion is to create a support ticket and push front end support to engage the backend team immediately.  Good luck!

 

Issue Definition: SharePoint Online not showing images in people Web part

 

Resolution:

 

As there was an issue from the backend server for the SharePoint site we had to involve the component team to get the glitch removed after you are now able to see people's photos in SharePoint Web app.

 

There were some backend scripts that were run from the backend using a tool to which even we do not have access we have to send a request to the backend team to do the needful hence I would not be able to send you the tool we used to fix the issue.

 

If you require any further help, please submit a service request from the Office 365 admin center (https://portal.office.com) or contact us at 1-800-636-7914.

took us a few weeks, but our issues were resolved as well, same resolution to Daniel, had to go to a backend queue for them to run script to resolve.

Thanks for everyone's detailed explanation and suggested actions. We were having precisely the same problem, and it's helpful to know that I haven't gone crazy. Perhaps if enough people reply to this thread, it will spur Microsoft to address the issue globally. #iexperiencedthistoo

I've the same problem.  I have created a service request and have daily contact with Microsoft Support about this issue.

 

UPDATE: I think I've found the solution. A profile picture only shows up in SharePoint if the users visites Delve for the first time.

This doesn't just affect the modern web part - it's the same issue in classic SP. When you try to render the profile picture, some work, some don't - even though the exact same code is used. Total BS that Msft hasn't got this fixed. Why are they so bad at such basic things?

More context to illustrate just how ridiculous this bug is: 

Profile pic from people field shows up in default list view 

Same person, same list - the pic doesn't show when the list view is rendered using csr (via jslink)

If I inspect the code output it's EXACTLY the same in both instances, yet in one it works and the other it doesn't.

Hi Everyone - For the user who's photo is missing in the People Web Part, has that user attempted to browse to SharePoint or OneDrive? If they select the SharePoint or OneDrive tile from the Office 365 portal: https://www.office.com/?auth=2&home=1 this should kick off the photo sync. There will be a wait period of up to 24 hours (or something), but worth a shot. Also, if you start the process of opening a support request by typing 'sharePoint Online not showing images in people Web part' or similar you should see this same proposed workaround as an article and/or a diagnostic asking for the user email for the user who's image is missing. 

 

Let me know if either of these help. 

 

Thanks, 

Bryan

Hi Bryan - thanks for the suggestion. I believe this was recommended earlier in the thread somewhere and for us did successfully force an individual's photo to appear on our site. As an overall resolution, though, this wouldn't suffice for our organization when we wanted to have our SharePoint site fully populated with user images PRIOR to setting the site live. Engaging Microsoft support was the only way I was able to accomplish this.
I second Daniel, We don't want to send emails out to CIO, VPs, Directors, Owners, (anybody really), to click on the following link so your picture will show up in Modern People Webpart

@Bryan Petersen : we also have this issue for more than 1 year. I have asked a few users to open Delve and the SharePoint tile from 365 but I have my doubts this will work. Uploading a profile picture in the Admin Tenant works, I tested this today but this is not something I can do for a lot of users. In any case I know now that a Microsoft Ticket will do the trick in case this does not work. Many thanks for everybody's feedback. It helped me a lot!

@Daniel Carp Thanks much for your reply. I understand the dilemma. Bryan

@Bryan Petersen@Carol Iven We opened a ticket with Microsoft, but a month later users' O365 photos are not yet showing up in SharePoint. Is there a specific wording or specific guidance we should provide when making the request to Microsoft?

Update: Conversations with Microsoft Support have not yielded any magic "back-end" solution that could be applied to our account to sync photos. We ultimately did the following:

 

1. For users with photos in O365 that weren't syncing: update manually in SharePoint Admin under "User Profiles > Manage User Profiles > Edit my profile > Picture Exchange Sync State: Change from 1 to 0 > Upload a new photo

 

2. For users with no photo in O365: Instruct them to upload photos at https://portal.office.com/account/#personalinfo. This link brings the user to the settings under "My account" and not "My profile" (which points to Delve and doesn't sync to SharePoint)

 

Still not a workable option for 1000 users.

@Tom AtkinsonI just got off the phone with MS support and was lucky enough to get someone very knowledgeable about the photo sync process in SharePoint. First let me say that he told me to not change the "Picture Exchange Sync State" property on users profiles. It could cause internal issues with the sync process and cause you to have to contact support to get those resolved. Here I hope is the magic solution to everyone's issues in this thread. I have not tested this yet so I can't confirm it works but here is what he said:

 

I know you have reviewed some information on the photo synch process and you may have seen this article already but I wanted to make sure you have it handy as much of the information we discussed is contained in this article.

 

https://support.office.com/en-us/article/information-about-profile-picture-synchronization-in-office...

 

As mentioned, for photo sync to work with SharePoint Online there are some key factors that have occur.  SharePoint Online requires the user to have a mailbox in the Office 365 and the user photo must exist at the root of the mailbox in order for sync to occur. You can edit the following link with the email of any user to confirm that a photo is present in Exchange Online. Access the link with an authenticated account:

 

https://outlook.office365.com/EWS/Exchange.asmx/s/GetUserPhoto?email=user@domain.com&size=HR648x648

 

The first time a user navigates within SharePoint Online, there is a discovery process that will occur to determine if the user has a mailbox. This process will update required information within the users profile to ensure the link to the mailbox. The user will require a second navigation within SharePoint to initiate the actual sync. Discovery is a onetime process. Not all sites will trigger the discovery and sync. Primary locations are the SharePoint Home page, the root site collection and OneDrive sites.

 

When a user navigates to a page in SharePoint Online that contains the code that makes call backs for sync, the first step in the process will be to validate the time stamp of the photo stored in SharePoint. If the photos is less than 24 hrs. old we will not attempt the sync. SharePoint will load the photo is has and move on. This means that the a user cannot update the photo multiple times in a 24 hour and expect the picture to update. If the photo is older the 24 hours, a call will be made to Exchange online to compare the binary data of the photo. If the there is a change, SharePoint will pull the data and create 3 copies of the photo (S,M,L) for use in various locations inside of SharePoint.

 

It is possible to programmatically update photos in SharePoint Online using supported API’s to build solutions. One example solution can be on the GitHub site. This solution is not supported by Microsoft but is built on supported API’s.

 

https://github.com/SharePoint/PnP/tree/f735139f22ab9f415ca0c876961710630f44267c/Samples/Core.Profile...

 

The big piece of information I got from this was the 24 hour delay in the photo sync. If you upload a new photo and your existing photo is less than 24 hours old, you have to wait 24 hours and then visit the SharePoint home page to trigger the photo sync process.

 

I hope this helps everyone.

@Mike_Adler So glad you got this sorted out for your company. We ended up reverting to a manual effort in the end, but hopefully this will benefit those with larger tenants.

Experiencing this issue as well. Have created a ticket with Microsoft support and will ask them to sync all pictures, which will take some time. Not sure why this issue still exists, it was reported quite some time ago. 

This thing is still a problem as today, even after 24 hours most pictures are not refreshed in SharePoint.

It seems to also depends on where the user did upload the picture.

 

"https://portal.office.com/userphoto" seems to trigger the sync to SharePoint... but changing in Delve or Outlook will not.

 

Also I found the quality of the pictures in "https://tenant-my.sharepoint.com/User Photos" to be really poor compared to other location.

We are experiencing the same issues.
I even found an example where my own profile picture is shown and not shown on the same page in multiple instances of the People web part. In this example I was recently added to the instance where my picture is shown, the other instance hasn’t changed.

 SharePoint modern People Web Part - profile pictures issue.jpg

The only working solution is to remove and re-add the persons from the web part and republish. But that’s not a workable solution for all our users.


We have opened a support ticket refering to this discussion.

@Wim Vandierendonck did you get any update from Microsoft?

 

The same issue applies to SharePoint Server 2019. The WebPart stores a copy of most user-information in the Source-Code (as XML/JSON). After editing a page and save it again, the source-code gets modified/corrupted, even when no change was made to the People WebPart.

People WebPart Bug 2.png

I’ve put in support ticket and get no where with this. So I usually just upload the pictures manually to their user profile in classic admin. This will make it instantly appear.

@Harold van de Kamp 18 months later and this "feature" is still causing problems for our company - users or admin add profile photos, which appear everywhere in Office 365 *EXCEPT* SharePoint. My current technical support provided this list of actions report back on - see below. Personally, I just want this to work - if the profile image is showing in Office 365, Outlook, Outlook Online, Teams and Delve - then it should just show up in SharePoint and not require any interventions by users or admin.

 

The current work-around solution I am trying is to manually add the photo in the SharePoint Admin classic edit user profiles - since this shows the photos in SharePoint almost right away... most of the time.   The reason I need to push this now is that we are launching our new SharePoint Intranet, and it just looks bad when profile photos are missing.

   

• Check in Exchange Online to see if the user’s picture, click ‘shows up there. To do this Outlook’ on the navigation. Then, next to the user’s name click the drop-down arrow. Under the default configuration, the user’s picture should appear here.
• In SharePoint, have the user click ‘change your photo’ followed by cancel and refresh the browser. This forces a picture sync.
• Try in-private browsing or a different browser.
• Ensure users have permissions to edit the ‘PictureURL’ property in their profile. The property must be user editable. Browse to tenant administration > User Profiles > Manage User Properties > edit the ‘Picture’ property. Ensure ‘Edit Settings’ is set to ‘Allow users to edit values for this property’.
• Take a fiddler trace of an in-private browsing session browsing to ‘Newsfeed’ and clicking ‘change your photo’. *Fiddler steps are Mentioned in Email Attachment*
• Use the URL https://outlook.office365.com/EWS/Exchange.asmx/s/GetUserPhoto?email=user@domain.onmicrosoft.com&siz... and just replace the email address to customer’s mail address and check if image is rendered or not. (access URL with affected user account login)
• User must be rendering his/her own large thumbnail picture either using userphoto.aspx?size=L or rendering the actual file user_tenant_onmicrosoft_com_Lthumb.jpg
o a. In case of the file user_domain_onmicrosoft_com_Lthumb.jpg, it must exist in the User Photos library in the correct Profile pictures folder according to the web's language, there is a URL prefix check to ensure that the picture is in the right location and exists.
• User's SMTP claim must have an EXO license associated and image uploaded or DirSynced.
• The Mysite host (https://domain-my.sharepoint.com/) must have enough storage to save the images (quota settings).
• Browse to https://domain-my.sharepoint.com/user%20Photos/Profile%20Pictures >> Look for affected user and take a screenshot.

We have the same issue. Some apps display the current picture, some display the old, and sharepoint display new, old, and blank depending on hwat kind of page you are on. We have instructed employees to update their photos, only to discover nothing syncs and half the photos are blank when they uploaded them over a week ago. Any help is appreciated, we are totally confused how this is supposed to work. We dont have a User Photos directory on our tenant that we can locate.

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