Email not going for only one user from the SharePoint 2013 Farm

[Prabhu Nehru]

Team,

Today got an issue from an user stating the person is not at all receiving email from the SharePoint site.

Troubleshooting steps done so far:

1. Tried testing from a different site hosted in a different SharePoint Farm, The person is receiving emails.

2.  Also the presence indicator show as White. Tried removing and added again in user info list, didn't work out.

What is the Issue??

Is anyone faced such issue so far??

[#2 · Accepted solution]

Hi Everyone.

Here is the resolution for the issue:

1. Since one user face this issue of not receiving the email From SharePoint, the first place to check is the user profile properties under Manage Service Applications in CA.

2. Click on Manager User Profiles and type the first name and click on Find.
3. The users Account Name, Preferred Name and E-Mail Address will be displayed below. You would notice that the E-mail is empty. That is the issue.

For some reason, the users email address was not synced from AD to SharePoint.

Here are the steps to follow to update the email for the user :

A user's Email Address is stored within a profile property. By default a user isn't allowed to change his or her own e-mail address. The email address (Work e-mail) and whether or not user's can change their own can be specified in the settings of the User Profile Service Application.

1. (As an administrator) open Central Admin
2. Under "Application Management"  click "Manage Service Applications"
3. Locate and click the link "User Profile Service Application". If this one is not there you haven't created a User Profile Service Application yet.
4. Under "People"  there are two relevant links here. The first is "Manage User Properties", the second is "Manage User Profiles"
5. Under "Manage User Properties" you can specify the settings for the Work e-mail property (i.e. whether or not the user is allowed to edit his or her own e-mail address).
6. Under "Manage User Profiles" you can locate a user's profile and edit the e-mail address from there

By default it could take up to one hour to "see" the new e-mail address throughout all web applications bound to the user profile service application. A timer job is taking care of this and you could kick this one of to run manually once by going to "Check Job Status" screen in Central Admin (_admin/Timer.aspx). Here locate the job definition with the title "User Profile Service Application - User Profile to SharePoint Full Synchronisation", open the "Edit Timer Job Page" by clicking on the Job's name and then click the "Run Now" button.

Problem solved !