The site collection feature Workflows enables the following out-of-the-box globally reusable SharePoint 2010 workflows.
Customers occasionally notice that instances of these workflows fail inexplicably with the following error: “The workflow could not update the item, possibly because one or more columns for the item require a different type of information.” The following steps should resolve the issue.
Globally reusable workflow definition files are stored in one location per site collection: The hidden ‘wfpub’ library on the root web. The following steps assume that we’re troubleshooting the Approval – SharePoint 2010 workflow, though these steps apply to other globally reusable workflows as well.
To resolve the workflow error, update the Modified By user to an account that exist in your tenant.
The user who activates the “Workflows” feature is the Modified By user for the workflow definition files. When SharePoint can’t resolve this user during workflow initiation, the workflow instance fails with the given error. Due to the age and complexity of the SharePoint 2010 workflow platform, this issue is unlikely to be addressed by a hotfix. Happily, this is an atypical issue that doesn’t occur often.
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