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Microsoft Security Blog
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Encrypt only rolling out starting today in Office 365 Message Encryption

Caroline Shin's avatar
Caroline Shin
Icon for Microsoft rankMicrosoft
Feb 22, 2018

Last September, we announced new capabilities in Office 365 Message Encryption that enable users to seamlessly collaborate on protected emails with anyone. This release included Do Not Forward an out-of-the-box policy that encrypts emails and Office attachments, and restricts the content and email from being forwarded, printed or copied.

 

Today, we are happy to share that we are releasing another out-of-the-box policy called encrypt only. With the encrypt-only policy, users can send encrypted email to any recipient, whether they are inside or outside the organization, and the protection follows the lifecycle of the email. That means recipients can copy, print and forward the email, and encryption will not be removed. This new policy provides more flexibility in the type of protection that can be applied to your sensitive emails.

 

This is valuable for organizations that want persistent encryption, but do not want to add additional restrictions. For example, a doctor looking to protect an email containing sensitive personal information, can apply the encrypt-only policy, and the patient receiving the email can easily consume the protected message regardless of their email provider, and forward that email to another trusted party.  

 

With this new, flexible policy, users and admins can apply different levels of protection to best fit their data protection needs. 

 

Read more to understand what the encrypt-only policy looks like and how to apply the policy.  

 

How the encrypt-only policy works

The encrypt-only policy is an out-of-the box policy that can be used without additional configuration, and as the name suggests, only applies encryption to the email. You can apply the policy through end-user controls in Outlook or through automatic admin managed controls in the Exchange admin center. Users can apply this policy to individual emails through end-user controls in Outlook, and Admins can apply this policy automatically to any email that matches the set criteria through admin-managed controls in the Exchange admin center.

 

Customers that have enabled the new Office 365 Message Encryption capabilities will see the encrypt-only policy first through Outlook on the web and in the Exchange admin center under mail flow rules. Updates to Outlook for Windows and Outlook for Mac are planned for the coming months.

 

How to send an email with the encrypt-only policy in Outlook on the web

Users can apply protection with the encrypt-only policy by clicking on the protect button and changing the permissions to just encrypt. While the other options encrypt the message, the encrypt option will apply the encrypt-only policy to the message, therefore enabling recipients to forward, copy and print the message.

 

Applying this option will offer added flexibility for recipients to share the email with other trusted parties while encryption continues to persist and throughout the lifecycle of the email.

  In Outlook on the web, users can click on the protect button to change the permissions of the email. Once a user clicks on protect, the users can click on encrypt, to only encrypt the email.  Once the encrypt-only policy is applied, the user will see a notification that encryption has been applied.

How to apply the encrypt-only policy through Exchange mail flow rules

As an administrator, you can apply the encrypt-only policy automatically to emails that meet certain conditions by creating a mail flow rule. When you do this, email affected by the encrypt-only policy is encrypted in transport by Office 365.

 

For instructions on creating a mail flow rule that employs the encrypt-only policy, see define mail flow rules to encrypt email messages in Office 365

 You as an administrator can create new mail flow rule to automatically apply the encrypt-only policy to emails.

  

How to read encrypt-only email using Outlook on the web and Outlook mobile

Office 365 recipients can easily read and reply to emails that have been applied with the encrypt-only policy using Outlook on the web and Outlook mobile directly from the client.

 

Users can read the encrypted message natively directly in Outlook on the web and Outlook mobile.

 

The inline reading experience for Outlook desktop (Windows and Mac) will be available in the coming months. In the meantime, Office 365 users using Outlook desktop will see the encrypted mail as an html mail with an rpmsg_v2 attachment.

 

How to read encrypt-only emails for non-Office 365 users (on-prem, Gmail, and Outlook.com users)

Non-Office 365 users, receive an html mail with an rpmsg_v4 attachment. Once they click Read Message they are redirected to the Office 365 Message Encryption portal where they can reply, forward, print, or take other allowed actions. More information can be found in this article.

 

Get started!

The new encrypt-only policy rolls out starting today as part of Office 365 Message Encryption.

 

Office 365 Message Encryption is offered in Office 365 E3 and E5, or as an add-on -you can find the full list of where Office 365 Message Encryption is offered here.

 

Please let us know what you think here or give us your feedback on uservoice

 

 

Updated May 11, 2021
Version 11.0

201 Comments

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Flexible protection that enables collaboration

","body":"

Last September, we announced new capabilities in Office 365 Message Encryption that enable users to seamlessly collaborate on protected emails with anyone. This release included Do Not Forward an out-of-the-box policy that encrypts emails and Office attachments, and restricts the content and email from being forwarded, printed or copied.

\n

 

\n

Today, we are happy to share that we are releasing another out-of-the-box policy called encrypt only. With the encrypt-only policy, users can send encrypted email to any recipient, whether they are inside or outside the organization, and the protection follows the lifecycle of the email. That means recipients can copy, print and forward the email, and encryption will not be removed. This new policy provides more flexibility in the type of protection that can be applied to your sensitive emails.

\n

 

\n

This is valuable for organizations that want persistent encryption, but do not want to add additional restrictions. For example, a doctor looking to protect an email containing sensitive personal information, can apply the encrypt-only policy, and the patient receiving the email can easily consume the protected message regardless of their email provider, and forward that email to another trusted party.  

\n

 

\n

With this new, flexible policy, users and admins can apply different levels of protection to best fit their data protection needs. 

\n

 

\n

Read more to understand what the encrypt-only policy looks like and how to apply the policy.  

\n

 

\n

How the encrypt-only policy works

\n

The encrypt-only policy is an out-of-the box policy that can be used without additional configuration, and as the name suggests, only applies encryption to the email. You can apply the policy through end-user controls in Outlook or through automatic admin managed controls in the Exchange admin center. Users can apply this policy to individual emails through end-user controls in Outlook, and Admins can apply this policy automatically to any email that matches the set criteria through admin-managed controls in the Exchange admin center.

\n

 

\n

Customers that have enabled the new Office 365 Message Encryption capabilities will see the encrypt-only policy first through Outlook on the web and in the Exchange admin center under mail flow rules. Updates to Outlook for Windows and Outlook for Mac are planned for the coming months.

\n

 

\n

How to send an email with the encrypt-only policy in Outlook on the web

\n

Users can apply protection with the encrypt-only policy by clicking on the protect button and changing the permissions to just encrypt. While the other options encrypt the message, the encrypt option will apply the encrypt-only policy to the message, therefore enabling recipients to forward, copy and print the message.

\n

 

\n

Applying this option will offer added flexibility for recipients to share the email with other trusted parties while encryption continues to persist and throughout the lifecycle of the email.

\n

  In Outlook on the web, users can click on the protect button to change the permissions of the email. Once a user clicks on protect, the users can click on encrypt, to only encrypt the email.  Once the encrypt-only policy is applied, the user will see a notification that encryption has been applied.

\n

How to apply the encrypt-only policy through Exchange mail flow rules

\n

As an administrator, you can apply the encrypt-only policy automatically to emails that meet certain conditions by creating a mail flow rule. When you do this, email affected by the encrypt-only policy is encrypted in transport by Office 365.

\n

 

\n

For instructions on creating a mail flow rule that employs the encrypt-only policy, see define mail flow rules to encrypt email messages in Office 365

\n

 You as an administrator can create new mail flow rule to automatically apply the encrypt-only policy to emails.

\n

  

\n

How to read encrypt-only email using Outlook on the web and Outlook mobile

\n

Office 365 recipients can easily read and reply to emails that have been applied with the encrypt-only policy using Outlook on the web and Outlook mobile directly from the client.

\n

 

\n

Users can read the encrypted message natively directly in Outlook on the web and Outlook mobile.

\n

 

\n

The inline reading experience for Outlook desktop (Windows and Mac) will be available in the coming months. In the meantime, Office 365 users using Outlook desktop will see the encrypted mail as an html mail with an rpmsg_v2 attachment.

\n

 

\n

How to read encrypt-only emails for non-Office 365 users (on-prem, Gmail, and Outlook.com users)

\n

Non-Office 365 users, receive an html mail with an rpmsg_v4 attachment. Once they click Read Message they are redirected to the Office 365 Message Encryption portal where they can reply, forward, print, or take other allowed actions. More information can be found in this article.

\n

 

\n

Get started!

\n

The new encrypt-only policy rolls out starting today as part of Office 365 Message Encryption.

\n

 

\n

Office 365 Message Encryption is offered in Office 365 E3 and E5, or as an add-on -you can find the full list of where Office 365 Message Encryption is offered here.

\n

 

\n

Please let us know what you think here or give us your feedback on uservoice

\n

 

\n

 

","body@stringLength":"8876","rawBody":"

Last September, we announced new capabilities in Office 365 Message Encryption that enable users to seamlessly collaborate on protected emails with anyone. This release included Do Not Forward an out-of-the-box policy that encrypts emails and Office attachments, and restricts the content and email from being forwarded, printed or copied.

\n

 

\n

Today, we are happy to share that we are releasing another out-of-the-box policy called encrypt only. With the encrypt-only policy, users can send encrypted email to any recipient, whether they are inside or outside the organization, and the protection follows the lifecycle of the email. That means recipients can copy, print and forward the email, and encryption will not be removed. This new policy provides more flexibility in the type of protection that can be applied to your sensitive emails.

\n

 

\n

This is valuable for organizations that want persistent encryption, but do not want to add additional restrictions. For example, a doctor looking to protect an email containing sensitive personal information, can apply the encrypt-only policy, and the patient receiving the email can easily consume the protected message regardless of their email provider, and forward that email to another trusted party.  

\n

 

\n

With this new, flexible policy, users and admins can apply different levels of protection to best fit their data protection needs. 

\n

 

\n

Read more to understand what the encrypt-only policy looks like and how to apply the policy.  

\n

 

\n

How the encrypt-only policy works

\n

The encrypt-only policy is an out-of-the box policy that can be used without additional configuration, and as the name suggests, only applies encryption to the email. You can apply the policy through end-user controls in Outlook or through automatic admin managed controls in the Exchange admin center. Users can apply this policy to individual emails through end-user controls in Outlook, and Admins can apply this policy automatically to any email that matches the set criteria through admin-managed controls in the Exchange admin center.

\n

 

\n

Customers that have enabled the new Office 365 Message Encryption capabilities will see the encrypt-only policy first through Outlook on the web and in the Exchange admin center under mail flow rules. Updates to Outlook for Windows and Outlook for Mac are planned for the coming months.

\n

 

\n

How to send an email with the encrypt-only policy in Outlook on the web

\n

Users can apply protection with the encrypt-only policy by clicking on the protect button and changing the permissions to just encrypt. While the other options encrypt the message, the encrypt option will apply the encrypt-only policy to the message, therefore enabling recipients to forward, copy and print the message.

\n

 

\n

Applying this option will offer added flexibility for recipients to share the email with other trusted parties while encryption continues to persist and throughout the lifecycle of the email.

\n

  In Outlook on the web, users can click on the protect button to change the permissions of the email. Once a user clicks on protect, the users can click on encrypt, to only encrypt the email.  Once the encrypt-only policy is applied, the user will see a notification that encryption has been applied.

\n

How to apply the encrypt-only policy through Exchange mail flow rules

\n

As an administrator, you can apply the encrypt-only policy automatically to emails that meet certain conditions by creating a mail flow rule. When you do this, email affected by the encrypt-only policy is encrypted in transport by Office 365.

\n

 

\n

For instructions on creating a mail flow rule that employs the encrypt-only policy, see define mail flow rules to encrypt email messages in Office 365

\n

 You as an administrator can create new mail flow rule to automatically apply the encrypt-only policy to emails.

\n

  

\n

How to read encrypt-only email using Outlook on the web and Outlook mobile

\n

Office 365 recipients can easily read and reply to emails that have been applied with the encrypt-only policy using Outlook on the web and Outlook mobile directly from the client.

\n

 

\n

Users can read the encrypted message natively directly in Outlook on the web and Outlook mobile.

\n

 

\n

The inline reading experience for Outlook desktop (Windows and Mac) will be available in the coming months. In the meantime, Office 365 users using Outlook desktop will see the encrypted mail as an html mail with an rpmsg_v2 attachment.

\n

 

\n

How to read encrypt-only emails for non-Office 365 users (on-prem, Gmail, and Outlook.com users)

\n

Non-Office 365 users, receive an html mail with an rpmsg_v4 attachment. Once they click Read Message they are redirected to the Office 365 Message Encryption portal where they can reply, forward, print, or take other allowed actions. More information can be found in this article.

\n

 

\n

Get started!

\n

The new encrypt-only policy rolls out starting today as part of Office 365 Message Encryption.

\n

 

\n

Office 365 Message Encryption is offered in Office 365 E3 and E5, or as an add-on -you can find the full list of where Office 365 Message Encryption is offered here.

\n

 

\n

Please let us know what you think here or give us your feedback on uservoice

\n

 

\n

 

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Flexible protection that enables collaboration

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:2556239":{"__typename":"User","id":"user:2556239","uid":2556239,"login":"XuMkA","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-03T03:01:28.460-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2556239"},"ModerationData:moderation_data:4271713":{"__typename":"ModerationData","id":"moderation_data:4271713","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:4271713":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:2556239"},"id":"message:4271713","revisionNum":1,"uid":4271713,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:4271713"},"body":"

good help

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"11","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-16T00:08:20.579-07:00","lastPublishTime":"2024-10-16T00:08:20.579-07:00","metrics":{"__typename":"MessageMetrics","views":256},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:microsoft-security-product/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-security-blog/message:162718/message:4271713","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:545899":{"__typename":"User","id":"user:545899","uid":545899,"login":"koknarr","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-05T04:58:45.501-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:545899"},"ModerationData:moderation_data:1152440":{"__typename":"ModerationData","id":"moderation_data:1152440","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:1152440":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:545899"},"id":"message:1152440","revisionNum":1,"uid":1152440,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:1152440"},"body":"

Any way to set the Encrypt-Only flag via Microsoft.Office.Interop.Outlook to a MailItem?

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Thats used to happened to us but now it rarely does as recipients start learning the process.

1.  If they use Microsoft as an email provider and the address sent to is Microsoft, they can see the encrypted email if they check their email online.

2.  If they are using Outlook, it helps if their Outlook is signed into an Outlook account (if they have one) under options -> account.

3.  Sometimes they have to double-click the actual email in Outlook and it will download rights real quick.

4.  Sometime you have to enable \"DecryptAttachmentForEncryptOnly\" via Exchange PowerShell.  I forgot how.

5.  If the email was sent to a distribution list, they will have issues.

6.  If they are forwarding an email to someone, the will not be able to sign into the original recepient email to see the email.

 

It is a matter of just responding to the recipients and having them try different methods  that might work and eventually the \"should\" get it.

 

 

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-27T11:29:19.883-08:00","lastPublishTime":"2020-01-27T11:29:19.883-08:00","metrics":{"__typename":"MessageMetrics","views":6138},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:microsoft-security-product/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-security-blog/message:162718/message:1131692","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:433651":{"__typename":"User","id":"user:433651","uid":433651,"login":"brbigs","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-25T11:49:07.988-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:433651"},"ModerationData:moderation_data:1131183":{"__typename":"ModerationData","id":"moderation_data:1131183","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:1131183":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:433651"},"id":"message:1131183","revisionNum":1,"uid":1131183,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:1131183"},"body":"

OMEv2 is still the single most problematic thing that me and my helpdesk have to deal with. We receive complaints DAILY from several organizations that they simply cannot open our encrypted emails.

 

We are using OMEv2 with the Encrypt-Only template.

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Salah Ahmed 

\"When external recipients aren't able to open encrypted messages in OWA, it's usually because the recipient tenant has turned off the feature. 

To enable the recipient to read encrypted messages in OWA, they need to run in PowerShell: Set-IRMConfiguration -ClientAccessServerEnabled $true

We are doing work to clean up the configuration of all tenants so that they are all able to read encrypted emails in OWA, and then take away their ability to turn off encryption. This work will take a few months to be fully deployed.\"

 

Is this now enabled for all tenants? We still seem to have issues with some organizations who have been on Office 365 before OMEv2 still having issues opening encrypted emails.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-27T08:11:40.711-08:00","lastPublishTime":"2020-01-27T08:11:40.711-08:00","metrics":{"__typename":"MessageMetrics","views":6169},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:microsoft-security-product/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-security-blog/message:162718/message:1131178","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:954926":{"__typename":"ModerationData","id":"moderation_data:954926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:954926":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:433651"},"id":"message:954926","revisionNum":1,"uid":954926,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:954926"},"body":"

They are signed in, we've closed all office apps, and signed out of Office and back in. Still doesn't work. Yes, sometimes you cannot read them in the preview pane but this isn't the issue here.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-25T12:46:49.942-07:00","lastPublishTime":"2019-10-25T12:46:49.942-07:00","metrics":{"__typename":"MessageMetrics","views":6556},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:microsoft-security-product/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-security-blog/message:162718/message:954926","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:954906":{"__typename":"ModerationData","id":"moderation_data:954906","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:954906":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:50039"},"id":"message:954906","revisionNum":1,"uid":954906,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:954906"},"body":"Make sure they are signed into Outlook at File-> Account with the email that the encrypted email was sent to. Sometimes you have to double-click the message summary to open the mail in its own screen.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-25T12:44:18.372-07:00","lastPublishTime":"2019-10-25T12:44:18.372-07:00","metrics":{"__typename":"MessageMetrics","views":6554},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:microsoft-security-product/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-security-blog/message:162718/message:954906","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:954480":{"__typename":"ModerationData","id":"moderation_data:954480","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:954480":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:433651"},"id":"message:954480","revisionNum":1,"uid":954480,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:microsoft-security-blog"},"parent":{"__ref":"BlogTopicMessage:message:162718"},"conversation":{"__ref":"Conversation:conversation:162718"},"subject":"Re: Encrypt only rolling out starting today in Office 365 Message Encryption","moderationData":{"__ref":"ModerationData:moderation_data:954480"},"body":"

So, my org recently migrated from OMEv1 to OMEv2. Most recipients are able to open the messages inline inside of OWA, and Outlook desktop just fine. But some are able to only view them in OWA.

Here is an example from one of our partners:

It appears that only the outlook client is having an issue.Is there anything else that I can look into on the Outlook client side? I've tried clearing credential manager for anything pertaining to Office, signing out of and back into Office, with no luck. I'm stumped...

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So I enabled OMEv2 for the company as the default encryption by using a keyword.   It seems to be working better as I have not had any complaints from partners yet.  Possibly because over time, these recipients have update the Outlook (desktop).  I have learned some ways to fix errors when it happens with Outlook (desktop).  The encrypt only mode does not seem to be adding RMS to attachments anymore which was a big issue.

1.  Tell them to be sure and updated Outlook or Office 365.

2.  Make sure they are sign into Outlook with the email address the email was sent to (if Office 365) by go to File -> Office Account

3.  They can always view the encrypted email by using OWA since they have to sign into to OWA.

 

Fingers crossed

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when i used Encrypt only option in outlook and send to other users they are not able to open the message

 

Same case when i used AIP label and applied Transport rule to Encrypt the message  they cannot open message in outlook but they can view in outlook web access, we want to have option to view in outlook web access and should decrypt during journaling and download for investigation

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