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%3CLINGO-SUB%20id%3D%22lingo-sub-333298%22%20slang%3D%22en-US%22%3EXbox%20One%20Wireless%20Controller%20Range%20Issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333298%22%20slang%3D%22en-US%22%3E%0A%20%26lt%3Bmeta%20http-equiv%3D%22Content-Type%22%20content%3D%22text%2Fhtml%3B%20charset%3DUTF-8%22%20%2F%26gt%3B%3CSTRONG%3E%20First%20published%20on%20MSDN%20on%20Feb%2024%2C%202014%20%3C%2FSTRONG%3E%20%3CBR%20%2F%3E%3CP%3ESince%20release%2C%20my%20Xbox%20One%20wireless%20controllers%20(I%20have%202)%20have%20been%20having%20range%20issues.%20At%20about%207%20feet%2C%20they%20started%20disconnecting%20intermittently.%20I%20tried%20a%20whole%20bunch%20of%20location%20configurations%20regarding%20the%20system%20and%20controllers%2C%20with%20no%20luck.%20I%20finally%20got%20some%20time%20to%20call%20Xbox%20Support%20today%2C%20and%20they%20provided%20me%20with%20a%20suggested%20fix%20that%20worked.%20We%20did%20a%20full%20power%20drain.%20To%20do%20this%2C%20I%20held%20down%20the%20power%20button%20for%2010%20seconds.%20This%20initiates%20a%20full%20shutdown.%20Then%20I%20pulled%20the%20power%20plug.%20Then%20I%20held%20down%20the%20power%20button%20again%20for%2030%20seconds.%20After%20doing%20this%2C%20I%20booted%20the%20system%2C%20and%20the%20problem%20went%20away.%20Hooray!%20I%20really%20didn't%20want%20to%20have%20to%20send%20the%20system%20in%20for%20a%20repair.%3C%2FP%3E%3CBR%20%2F%3E%3CP%3E%3C%2FP%3E%3CBR%20%2F%3E%3CP%3EUPDATE%3A%20It%20turns%20out%20the%20issue%20came%20back.%20I%20did%20wind%20up%20having%20to%20do%20a%20warranty%20exchange.%20%3A(%3C%2Fimg%3E%26nbsp%3BThe%20advanced%20ship%20option%20was%20a%20great%20experience.%3C%2FP%3E%0A%20%0A%3C%2FLINGO-BODY%3E%3CLINGO-TEASER%20id%3D%22lingo-teaser-333298%22%20slang%3D%22en-US%22%3EFirst%20published%20on%20MSDN%20on%20Feb%2024%2C%202014%20Since%20release%2C%20my%20Xbox%20One%20wireless%20controllers%20(I%20have%202)%20have%20been%20having%20range%20issues.%3C%2FLINGO-TEASER%3E%3CLINGO-LABS%20id%3D%22lingo-labs-333298%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Exbox%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Exbox%20one%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Microsoft
First published on MSDN on Feb 24, 2014

Since release, my Xbox One wireless controllers (I have 2) have been having range issues. At about 7 feet, they started disconnecting intermittently. I tried a whole bunch of location configurations regarding the system and controllers, with no luck. I finally got some time to call Xbox Support today, and they provided me with a suggested fix that worked. We did a full power drain. To do this, I held down the power button for 10 seconds. This initiates a full shutdown. Then I pulled the power plug. Then I held down the power button again for 30 seconds. After doing this, I booted the system, and the problem went away. Hooray! I really didn't want to have to send the system in for a repair.



UPDATE: It turns out the issue came back. I did wind up having to do a warranty exchange. :( The advanced ship option was a great experience.