Hello all,
Lately users in my office have been experiencing outlook freeze and hangs based on msaud32_divx.acm as the faulting module. It turns out this is a Windows Media Codec not even in use and this file is not showing up in the system32 folder. How can this be remediated? Thanks
Faulting application name: OUTLOOK.EXE, version: 14.0.7226.5000, time stamp: 0x5c019f91
Faulting module name: msaud32_divx.acm, version: 8.0.0.4487, time stamp: 0x3dd50000
Exception code: 0xc0000005
Fault offset: 0x00052170
Faulting process id: 0xee8
Faulting application start time: 0x01d4a6a2e9451b66
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\msaud32_divx.acm
Report Id: a6d78a0c-dd9e-4f9e-814f-5f1138a20374
Faulting package full name:
Faulting package-relative application ID:
