Home Outlook

Outlook Customer Manager

91 Conversations

Latest Activity

Custom List Message Item
Hi all, Anyone knows if Outlook Customers Manager add-in is available for the Mac client?. I can see it in OWA but not in my Mac. Thanks.
42 Views
5 Replies

OCM is indeed available in the Mac Client.  Unfortunately the issues you are experiencing is related to a bug.  But, the good news is a fix should be going out today to r

... Read More

Hello, in outlook I now get this error message when I try to open OCM: "We encountered an error. Something unexpected happened ... ". I successfully installed office 365 business premium last night and it was working fine. This morning it has stopped work

... Read More
106 Views
7 Replies
Hi John,

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for the website "outlookapps.com".
3. Restart... Read More

I thought unintalling OCM would solve the issue, hoping to reinstall it again...

 

Unfortunately, I could not re-add this anymore... can you help?  Where do I find OCM add-in to install to my Outlook 2016???

82 Views
5 Replies
Outlook Customer Manager is automatically installed for O365 Business Premium users. If you accidently deletes the add-in, it will be reinstalled within 24 hours

Hi Dale,

 

Has OCM been enabled?

 

Thanks,
Kanjie

Hi Dale,

 

So far, OCM cannot be installed via Microsoft store.

Generally, the OCM add-in will be added back automatically within 24 hours.

 

Thanks,

Kanjie

Read More

 Recieved this

We encountered an error.

Please make sure your Internet Explorer settings allow cache creation. You can do this by going to Internet Options (General tab) > Settings (under "Browsing history") > Caches & databases tab, and check the box "Allo

... Read More
81 Views
2 Replies

Can you try clearing the browser cache and deleting any cache files related to "outlookapps.com" and restarting the browser?  This should resolve any cache related issues

... Read More
Hi Shane,

About this issue, could you please provide the following information for our analyzing?
1. What version of computer OS are you using, such as Mac OS 10.12.3 or Wi... Read More

Hi,


This is driving me nuts with frustration! We have nearly 283 users on 365. The majority have the customer Manager Icon in the Ribbon bar... but there are others that don't have the icon. Everyone on same release of office...

 

It really is driving me mad

... Read More
158 Views
3 Replies
I have checked the affected users - bearing in mind we are all the same domain, same tenant etc. I looked at the add-ins for them in 365 online and it is not showing the ... Read More

Can't get Customer Manager working in Safari on Mac? Get an error which is clearly referring to IE about caches. Tried the Safari version of clearing caches, same problem.

 

Any ideas?

 

Regards

 

Paul

Read More
70 Views
2 Replies

Outlook Customer Manager is accessable through Outlook Web Access on Safari. You may receive a message saying "browser does not support caching". To enable caching on safari, please refer to Safari for Mac: Manage cookies and website data using Safari and

... Read More
74 Views
2 Replies
Google chrome enables browser caching by default thus OCM on OWA should work without needing to change the browser setting

What about Google Chrome?

I get the message " ADD-IN ERROR Sorry, we had to restart because this add-in wasn't responding." I can click "Restart" which brings it up for a few minutes and then crashes again. The error message stays the entire time (just in a collapsed form, so I ju

... Read More
75 Views
2 Replies

@Simone Christoph, thanks for reporting the issue. We are working on a fix to address this issue - and should release the fix this week.

Read More

I'm having the same issue as Bryan Wilson.  The OCM add-on worked last week but when I tried yesterday and today I get the same error message as Bryan. 

109 Views
3 Replies
Hi Wally, Please try the following to see the result. 1. Please go to IE settings > General > Settings under Browsing history > Caches and databases. 2. Delete cache fi... Read More

The Outlook Customer Manager provides an easy way for small businesses to track and grow customer relationships from right within Outlook. Today, the Outlook Team is pleased to announce the Outlook Customer Manager is now rolling out to all Office 365 Bus

... Read More
373 Views
5 Replies
Kindly let me know how this feature can be disabled, so that it cannot be access by users. Please don't tell me this is another launch with no reasonable way to turn the ... Read More

In OCM I have four tasks that I can see on the Today screen, but am unable to click on them to edit. I can also see the tasks under Deals, but can't edit them there either. I'm not certain, but it might be since I turned on the To-Do preview. They are als

... Read More
132 Views
4 Replies

Hi Stuart,

 

I would like to confirm the following information:
1. Whether OCM worked before you enabled To-Do Preview

2. Were the affected tasks created in OCM?

3. Please

... Read More

I have a majority of my contacts in my customer manager. There are a couple that are not showing is there a sync button to retreive all my O365 contacts again. I do not want to use a CSV file.

70 Views
1 Reply

Hi Daniel,

 

To manually synchronize the contacts to Outlook Custom Manager, I suggest you use the refresh button on the top left on the list to see if the contacts can b

... Read More

I'm having this same issue.  I followed the steps and it looked like it was going to work....  But didn't.  Here is my screenshot.  

116 Views
2 Replies

Hi Bryan,

 

Have you received the private message?

 

Thanks,
Kanjie

Hi Bryan,

 

First, I would like to confirm whether OCM worked previously.

If so, I've sent you a private message to collect more information for us to investigate the iss

... Read More
I have a similar issue. It appears to be hung - Loading activities ...
100 Views
2 Replies
Hi Tim,

Have you referred to my response and private message? Looking forward to your update.

Thanks,
Lance
Hi Tim,

Please try the following to see the result.

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for... Read More

Hello 

 

I have querries regarding ocm, Any help would be highly appreciate

 

1.Wanted to know if there’s an existing person in his contacts list but not shown in the OCM and if he adds that person manually to OCM why does it creates a duplicate entry in the

... Read More
171 Views
5 Replies

Hi Abdul,

 

  1. Based on test, the answer is Yes.
  2. There is no ETA for OCM release for mobile device. If we get any release information for mobile device, we will post it in
... Read More