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Outlook Customer Manager Still not working on Mac - Try again Error

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Hi This is to follow on from the many people facing the same issue with OCM on Mac. 

 

I have it installed on a trail machine running :

  • Mac OS HS V10.13.5
  • MS Outlook for Mac V16.13.1 via a 365 subscrition

I have deleted the cache, also just deleted the officeapp.com and full internet history multiple times, deactivated the pop up blocker as well. Still no joy :

  • Error: Something went wrong Please try again.3069-1528691525064

This is via the outlook mail client and I can't access OCM via envelope online in the Office 365 outlook web access either. The only place that works is the apple app on an iPhone device. The app opens and from what I can see it works however there is not data set up on the test account to actually see what functional there is. 

 

Please Please Please can you sort this issue out generally, as based on the many people experiencing the same issue, there is clearly a process set up problem in the backend of the cloud app. Given that many of us are recommending this product and then faced with the embarrassment of delays when these errors pop up, this must be costing MS significatly with organisation finding alternative.  

 

I am due to demo this product to the sales team with our own live data and have had to postpone this many times so far this week. 

 

Thanks you 

 

14 Replies

Hello Gary,

 

Thanks for your feedback.

 

According to your description, you are unable to open OCM in Outlook for Mac client and Outlook Web App.

 

To troubleshoot this problem, we recommend that you disable OCM in Outlook Web App and re-enable it again to check if it helps.

 

Also, please give us the following information:

  1. Does this problem occur before?
  2. Do any other users in your organization encounter the same problem? If you using another Mac, will this problem occur?
  3. A screenshot of the error message.

 

Regards,

Barry

I am having the same issue as Gary. I have disabled and enabled OCM on Outlook web and it's still not working.

 

 

 

 


@Sixu Xie wrote:

Hello Gary,

 

Thanks for your feedback.

 

According to your description, you are unable to open OCM in Outlook for Mac client and Outlook Web App.

 

To troubleshoot this problem, we recommend that you disable OCM in Outlook Web App and re-enable it again to check if it helps.

 

Also, please give us the following information:

  1. Does this problem occur before?
  2. Do any other users in your organization encounter the same problem? If you using another Mac, will this problem occur?
  3. A screenshot of the error message.

 

Regards,

Barry



I am having the same issue as Gary. I have disabled and enabled OCM on Outlook web and it's still not working.

 

 

 

 

Highlighted

@Despina Anagnostou wrote:

@Sixu Xie wrote:

Hello Gary,

 

Thanks for your feedback.

 

According to your description, you are unable to open OCM in Outlook for Mac client and Outlook Web App.

 

To troubleshoot this problem, we recommend that you disable OCM in Outlook Web App and re-enable it again to check if it helps.

 

Also, please give us the following information:

  1. Does this problem occur before?
  2. Do any other users in your organization encounter the same problem? If you using another Mac, will this problem occur?
  3. A screenshot of the error message.

 

Regards,

Barry



I am having the same issue as Gary. I have disabled and enabled OCM on Outlook web and it's still not working.

 

 

 

 



Hi there, 

 

Yes OCM is not available on either the OWA or the outlook client. App appears but we are not able to log in on either. The standard error that most people using OCM seem to get come up on both - "Try again error" as per the attached screen shots. I have now had to postpone the internal demo once again as this seem to be one of those "beta" MS launches, which is a pity as the product hype had a lot of promise but seems to be falling short in the delivery.

 

I have tested it on another apple and get the same result. "Try again later"

 

I have not disabled the OCM app in the OWA by removing the add in via the manger my add-in link in email setting. However I am unable to reinstall the OCM app, it is not available in the manager add-in app store at all , where would I find it to reinstall it ? It seems to have now disappeared from the add-in store and I can't seem to locate OCM as an add-in options via the manage Add-ins options (screenshot) 

 

Thanks 

Gary

Screen Shot 2018-06-12 at 11.44.16.pngScreen Shot 2018-06-12 at 10.37.44.pngScreen Shot 2018-06-12 at 10.36.58.pngScreen Shot 2018-06-12 at 10.35.54.png

Solution

I have managed to reinstall OCM via the manage add-in sections of mail setting using the url link below, which was posted on this forum on another post:

https://ocm.outlookapps.com/GetManifest

 

After clearing the cache and internet history , I still have the problem on both the Outlook client for Mac and the OWA. The OCM icon appears in both however when I try to open it they both give the same error as before :

Outlook Client for Mac:  - same error message this time a prolonged, loading... then Something went wrong Please try again.

OWA - Error - Something went wrong -Please make sure that your browser settings allow cache creation

 

Please can you advise as I am looking silly for recommending this product choice as part of our migration to Office 365. If this is an major issue in releasing this product then please can a general announcement be made so we can all move forward with an alternative product. 

 

Regards

Gary

Hi Gary,

 

Sorry for the delay. About this problem, we are consulting our related team. Once there is any update, we will let you know. Your understanding is highly appreciated.

 

Thanks,

Barry

Thanks Barry, any update on this at all ?

Hi Gary,

 

Yes. Our related engineer told me that the problem is with caching. Please visit this site: https://html5test.com, scroll down almost to the bottom to the section 'Storage'. 

Do you see Yes across from Indexed DB?

outlook.JPG

 

Regards,

Barry

Hi There, thanks for the follow up , yes the IndexedDB setting is set to "yes" when I click on the link your provided, along with all the other Database Storage settings (see attached) 

Screen Shot 2018-06-17 at 08.25.44.png

Regards

Gary M

Hi Gary,

 

Yes. After consulting our related engineer, we get some updates. Based on the information we collected, this problem may only occurs when you use Safari. Could you please try using another browser as the default browser and check if the problem persists? Your cooperation is highly appreciated.

 

Thanks,

Barry

Thanks for the reply Barry, much appreciated.

 

To be honest we have be struggling with this product for well over 3 weeks and have now just run out of patience. It really feels like this is still a beta product and by early release, especially on non windows platforms, the market seems to be doing the final testing on behalf of Microsoft (very frustrating!).

 

I appreciate all your help so far and I know you guys are on the frontline here trying to get things to work but it seem like Microsoft is letting you and the market down this time. Recommendations to use other browsers are just a work around and not a solid solution, as if this is really a multi platform application then all browsers especially the main browsers for that platform should work, or have setting adjustment options.

 

At the stage with the amount of problems and the obvious instability of this platform based on the pages of issues on this forum I will NOT be recommending that my organisation or any other organisation uses this product until it is stable and actually ready for general release. My advice for most non windows users would be wait and see, as the pain is not worth the promised functionality at this stage. We never actually got to see this product working on our data, which is a pity. Good luck to you and the team moving forward. Kind Regards Gary 

Do we have an update on this issue or they gave up?

It looks like Microsoft have given up on this one to be honest, I haven't seen any resolutions on other threads either. Highly frustrating and it must be turning people away from considering this as a viable solution. Such a pity as this product has great potential from what the marking info suggests. 

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