Home

Outlook Customer Manager Is Dead (Or definately on the way to the chopping block)

%3CLINGO-SUB%20id%3D%22lingo-sub-180436%22%20slang%3D%22en-US%22%3EOutlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180436%22%20slang%3D%22en-US%22%3E%3CP%3EA%20quick%20heads%20up%20tall%20people%20coming%20here%20trying%20to%20understand%20and%20make%20sense%20of%20Outlook%20Customer%20Manager.%20It%20seems%20that%20most%20of%20the%20people%20who%20worked%20on%20this%20Project%20in%20microsoft%20have%20been%20moved%20on%20to%20other%20projects.%20A%20little%20digging%20on%20LinkedIn%20clearly%20demonstrates%20this.%20Again%20microsoft%20is%20totally%20abysmal%20at%20communicating%20with%20its%20customers%20and%20has%20left%20us%20customers%20hanging%20in%20the%20wind.%20We%20faced%20a%20year%20with%20an%20unusable%20product%20and%20now%20all%20the%20signs%20point%20to%20OCM%20disappearing%20completely.%20Another%20sign%20is%20that%20nothing%20on%20uservoice%20has%20been%20completed%20by%20microsoft%20since%20September%20last%20year.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20long%20story%20short.%20DO%20NOT%20use%20OCM%20for%20your%20business%20CRM%20until%20microsoft%20makes%20its%20position%20clear.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-180436%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20Customer%20Manager%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-390172%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-390172%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3E%26nbsp%3Band%20to%20complete%20the%20disaster.%3C%2FP%3E%3CP%3EThe%20integration%20apparently%20mixes%20up%20Office%20Search%20Folder%20function%20and%20shows%20no%20use%20data%20because%20of%20failed%20integration%20to%20Outlook%20which%20annoys%20our%20Users%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F4035436%2Foutlook-search-folders-show-items-with-blank-subject%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F4035436%2Foutlook-search-folders-show-items-with-blank-subject%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPS.%20if%20anyone%20runs%20into%20this%2C%20just%20add%20a%20criteria%20to%20the%20rule%20for%20%22In%20Folder%22%20%22is%20not%22%20%22PersonMetadata%22%20and%20you%20get%20rid%20of%20the%20empty%20Emails%20shown.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382571%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382571%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20morning%20(Friday%2022%20March)%20I%20had%20an%20%22Office%20365%20Message%20Center%22%20email%2C%20with%20links%20to%20Microsoft%20365%20Roadmap%20with%20a%20massive%20banner%20at%20the%20top...%3C%2FP%3E%3CP%3E%3CSTRONG%3EWelcome%20to%20the%20new%20Roadmap%3C%2FSTRONG%3E%3CBR%20%2F%3EOffice%20365%20is%20now%20part%20of%20the%20Microsoft%20365%20Roadmap%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20a%20search%20for%20Outlook%20Customer%20Manager%2C%20and%20guess%20what%3F%26nbsp%3B%20Nothing%2C%20Nada.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIts%20officially%20DEAD.%26nbsp%3B%20That%20is%20why%20nobody%20from%20Microsoft%20even%20cares%20about%20looking%20here...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-375799%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375799%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F210591%22%20target%3D%22_blank%22%3E%40george%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22%3CSPAN%3EGood%20luck%20with%20Microsoft%20though%2C%20I%20would%20personally%20be%20interested%20in%20their%20answer.''%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20problem%20is%20they%20don't%20have%20a%20solution%20which%20could%20be%20described%20as%20CRM%2C%20and%20therefore%20don't%20have%20an%20answer...%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E...%20and%20nobody%20from%20Microsoft%20is%20standing%20up%20here%20to%20defend%20or%20suggest%20differently%2C%20which%20about%20says%20it%20all.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370132%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370132%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3E%26nbsp%3B%3CBR%20%2F%3EI%20totally%20understand%20your%20point%20Kevin%20and%20I%20definitely%20don't%20want%20to%20push%20anyone%20to%20download%20eWay-CRM.%20However%2C%20I%20must%20say%20we%20do%20have%20a%20lot%20of%20happy%20clients%20who%20lost%20their%20temper%20with%20Microsoft%20and%20decided%20to%20give%20us%20a%20try.%26nbsp%3B%3CBR%20%2F%3EAs%20for%20Mac%20-%20eWay%20only%20runs%20on%20Windows%2C%20that's%20true.%26nbsp%3B%3CSPAN%3EYou%20can%20also%20use%20eWay-CRM%20Web%20Access%20as%20a%20standalone%20web%20app.%3C%2FSPAN%3E%3CSPAN%3E%26nbsp%3BAlternatively%2C%20you%20can%20run%20Microsoft%20Windows%20on%20your%20Mac%20with%20Boot%20Camp%2C%20VMware%2C%20Parallels%20Desktop%2C%20etc.%20I%20understand%20this%20may%20not%20be%20the%20perfect%20solution%20for%20a%20Mac-based%20workspace.%20As%20for%20all%20the%20other%20requests%20you%20mentioned%20-%20we%20cover%20all%20of%20them.%3CBR%20%2F%3EGood%20luck%20with%20Microsoft%20though%2C%20I%20would%20personally%20be%20interested%20in%20their%20answer.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EGeorge%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359880%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359880%22%20slang%3D%22en-US%22%3E%3CP%3ENearly%20a%20year%20on%20from%20the%20OP%2C%20very%20little%20contact%20or%20information%20from%20Microsoft%2C%20and%20still%20no%20working%20OCM...%26nbsp%3B%20yet%20we%20are%20all%20still%20paying%20for%20it.%26nbsp%3B%20It%20is%20one%20of%20the%20most%20important%20integrated%20functionalities%20my%20company%20needed%20and%20why%20we%20finally%20chose%20to%20migrate%20to%20O365.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20see%20many%20people%20saying%20%22use%20E-way%20(or%20any%20of%20the%20other%2020-30%20far%20more%20competent%20products%20out%20there)%22.%26nbsp%3B%20%3CSTRONG%3ENO%3C%2FSTRONG%3E.%26nbsp%3B%20I%20am%20%3CSTRONG%3Epaying%20for%20a%20CRM%3C%2FSTRONG%3E%20within%20O365%2C%20so%20give%20me%20one%20which%20works.%20My%20needs%20are%20not%20complicated%2C%20and%20fundamentally%20all%20businesses%20should%20have%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20want%20a%20central%20database%20of%20prospects%2Fcustomers%2Fsuppliers.%26nbsp%3B%20The%20ability%20to%20have%20multiple%20contacts%20within%20each%20of%20these%20organisations%2C%20the%20ability%20to%20instigate%20calls%2Femails%2Fmarketing%2Fsales%20activity%20from%20within%20the%20CRM%20and%20for%20the%20system%20to%20keep%20an%20ongoing%20and%20shared%20history%20of%20these%20interactions%20whether%20it%20was%20my%20interaction%20or%20that%20of%20anyone%20else%20in%20my%20organisation.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3E%3CSTRONG%3EThat%3C%2FSTRONG%3E%3C%2FEM%3E%2C%20my%20friends%2C%20is%20CRM.%26nbsp%3B%20I%20also%20need%20it%20to%20work%20anywhere%2C%20and%20be%20fully%20functional%20on%20any%20device%20(yes%2C%20that%20includes%20Mac%20too).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20needs%20may%20be%20more%20expansive%20than%20that%2C%20and%20indeed%20I%20would%20like%20it%20to%20be%20customisable%20as%20our%20business%20develops%2C%20but%20lets%20get%20the%20above%20working%20first.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAn%20idea...%26nbsp%3B%20Microsoft%20buys%20other%20companies%2Fsoftware.%26nbsp%3B%20For%20heavens%20sake%2C%20O365%20is%20a%20mixmatch%20of%20a%20dozen%20or%20more%20software%20titles%20badly%20glued%20together.%26nbsp%3B%20Why%20not%20just%20go%20out%20and%20buy%20a%20decent%20working%2C%20integrated%20CRM%20and%20bundle%20it%20on%20O365.%26nbsp%3B%20As%20said%20on%20other%20comments%20here%20before%2C%20I'd%20be%20happy%20to%20pay%20a%20couple%20of%20bucks%20more%20in%20my%20subscription%20to%20get%20a%20working%20CRM.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECome%20on%20Microsoft%2C%20give%20us%20an%20answer.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-287558%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287558%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20with%20George%20in%20this%2C%20Eway%20is%20a%20very%20good%20option.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-283422%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283422%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eperhaps%20you%20could%20have%20a%20look%20at%20%3CA%20href%3D%22https%3A%2F%2Fwww.eway-crm.com%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EeWay-CRM%3C%2FA%3E.%3CBR%20%2F%3EWe%20have%20a%20lot%20of%20clients%20migrating%20from%20both%20bcm%20and%20ocm.%3CBR%20%2F%3EI%20recommend%20this%20interview%20with%20one%20of%20them%2C%20Andrea%20from%20D.A.%20Loss%20Associates%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.eway-crm.com%2Fblog%2Feasy-way-to-migrate-from-microsoft-bcm-to-eway-crm%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.eway-crm.com%2Fblog%2Feasy-way-to-migrate-from-microsoft-bcm-to-eway-crm%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20your%20research%26nbsp%3Bso%20you%20can%26nbsp%3Bdecide%26nbsp%3Bwhether%20it's%20something%20for%20you.%20There%20is%20also%20a%20free%20version%20to%20try.%3C%2FP%3E%3CP%3EBest%20regards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGeorge%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-185405%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-185405%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20feedback.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ELooks%20like%20you%20have%20some%20questions%20about%20the%20capabilities%20and%20roadmap%20of%20Outlook%20Customer%20Manager.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFeel%20free%20to%20join%20our%20upcoming%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Faka.ms%2Focmama%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EAMA%3C%2FA%3E%26nbsp%3Bon%20May%202nd%20where%20the%20engineering%20team%20will%20be%20on%20hand%20to%20answer%20your%20questions%20and%20listen%20to%20feedback%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-180683%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180683%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI%20am%20from%20the%20Netherlands%2C%20so%20my%20English%20is%20not%20very%20good%2C%20but%20I%20wil%20Try%20to%20tell%20about%20problems%20too%20with%20OCM.%3C%2FP%3E%3CP%3EI%20bought%20the%20Office%20365%20premium%20package%20because%20it%20was%20possible%20to%20collect%20all%20tthe%20365%20emailaccounts%20of%20my%204%20colleagues%20to%20see%20their%20emailscontact%20with%20the%20customer%20in%20one%20place.%20So%20the%20information%20was%20told%20to%20me%20by%20a%20telephic%20consult%20with%20a%20microsoft%20emplyee.%3C%2FP%3E%3CP%3ENow%20I%20want%20to%20use%20this%20option%20I%20only%20can%20see%20only%20my%20own%20365%20emailacccount%2C%20but%20not%20the%20emails%20in%20relation%20with%20the%20same%20customer%20of%20our%20firm!%3C%2FP%3E%3CP%3EWhat%20can%20I%20do%20to%20see%20all%20emailcontacts%20of%20my%20colleagues%20with%20the%20same%20customer%20in%20OCM%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ean%20other%20isue%20is%20the%20loading%20of%20teh%20activities%20in%20teh%20OCM%20screen%20when%20I%20want%20to%20so%20emailcontact%20with%20a%20certain%20customer%20or%20business.%20The%20activity%20loading%20is%20turning%20hours%20but%20there%20comes%20no%20more%20emailpost%20than%2025%20emails.%20where%20are%20teh%20others%3F%3F%20All%20things%20done%20in%20IE%20and%20resetting%20etc.%20but%20no%20changing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20software%20is%20laughable%2C%20but%20not%20for%20us!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPLease%20help%20us%20and%20all%20teh%20others%2C%20or%20give%20us%20free%20use%20of%20Microsoft%20Dynamics.%20That%20can%26nbsp%3B%20working%20too%20for%20us%20little%20companies!%20now%20we%20have%20paid%20for%20something%20that%20is%20working%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ekind%20regards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPeter%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-180522%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180522%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Boss%20Man%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAt%20Microsoft%2C%20we%20are%20committed%20to%20continuous%20improvement.%20Thanks%20for%20taking%20the%20time%20to%20share%20your%20experience%20so%20we%20can%20take%20steps%20to%20improve.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIt%20will%20be%20appreciated%20if%20you%20can%20share%20the%20issue%20you've%20with%20us%20so%20that%20we%20can%20try%20our%20best%20to%20assist%20you.%3C%2FP%3E%0A%3CP%3ESome%20screen%20shots%20will%20be%20better%20to%20understand%20the%20scenario.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20your%20cooperation.%3C%2FP%3E%0A%3CP%3ELance%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-767273%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-767273%22%20slang%3D%22en-US%22%3Eanything%3F%20Microsoft%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-803565%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-803565%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F373308%22%20target%3D%22_blank%22%3E%40ziga1980%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20had%20numerous%20MS%20tech%20people%20try%20to%20figure%20this%20out%20for%20months%20and%20they%26nbsp%3Bcouldn%E2%80%99t.%20I%20gave%20up%20because%20it%20was%20very%20time%20consuming%20and%20frustrating.%20Its%20disgraceful%20that%20they%20promote%20and%20sell%20this%20app%20and%20it%26nbsp%3Bdoesn%E2%80%99t%20work%20-%20especially%20when%20they%20are%20constantly%20creating%20updates%20to%20Office%20365%20that%20have%20minimal%20benefit%20to%20my%20business.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-844022%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-844022%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F391897%22%20target%3D%22_blank%22%3E%40learning2019%3C%2FA%3E%26nbsp%3BHi%2C%20what%20CRM%20did%20you%20switch%20to%3F%20I%20have%20the%20same%20history%20with%20MS%20and%20I%20can%20recommend%20Eway%2C%20too.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-844101%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-844101%22%20slang%3D%22en-US%22%3EI%20agree%20with%20Kevin.%20After%20a%20couple%20months%20of%20using%20OCM%20it%20stopped%20working.%20I%20contacted%20the%20MS%20team.%20They%20tried%20to%20figure%20out%20my%20problem%2C%20and%20after%20weeks%20of%20phone%20calls%20and%20accessing%20my%20computer%20they%20couldn%E2%80%99t%20figure%20why%20it%20wasn%E2%80%99t%20working.%20They%20said%20when%20they%20had%20a%20resolution%20they%20would%20get%20back%20to%20me%20-%20that%20was%20six%20months%20ago.%20To%20add%20insult%20to%20injury%20every%20week%20I%20keep%20getting%20emails%20about%20how%20MS%20Office%20365%20is%20getting%20better%20with%20the%20countless%20changes%20they%20make.%20But%20for%20me%20and%20my%20team%20so%20far%20in%20the%20last%20year%2099%25%20have%20no%20benefit.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-844070%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-844070%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F405910%22%20target%3D%22_blank%22%3E%40katerina1490%3C%2FA%3E%26nbsp%3BI%20haven't%20myself%20yet%2C%20other%20business%20pressures%20getting%20in%20the%20way%2C%20some%20of%20which%20wouldn't%20be%20there%20if%20we%20had%20workable%20CRM!%26nbsp%3B%20%23irony%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20sure%20Eway%20is%20brilliant%2C%20I've%20spent%20much%20of%20my%20working%20life%20working%20with%20a%20number%20of%20different%20CRM's%20both%20big%20and%20small...%26nbsp%3B%20there%20are%20plenty%20of%20really%20good%2C%20and%20perfect%20other%20solutions%20(ACT365%20for%20example%20if%20like%20my%20current%20need%2C%20you%20need%20really%20nice%20and%20simple%20and%20well%20integrated%2C%20or%20Zoho%2C%20which%20is%20very%20comprehensive)%20which%20work%20well%20with%20O365%2C%20however...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20problem%20is%20that%20I%20am%20really%20not%20interested%20in%20doubling%20(at%20least)%20the%20cost%20of%20my%20subscriptions%20per%20user%20when%20it%20is%20already%20being%20paid%20for%20in%20my%20contract%20with%20MS...%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EFAO%20Microsoft%20Employees%3C%2FSTRONG%3E-%20I%20migrated%20to%20O365%20because%20I%20was%20promised%20integrated%20CRM.%20Therefore%20I%20am%20paying%20for%20CRM%20in%20my%20O365%20subscription%2C%20and%20you%20are%26nbsp%3Bnot%20providing%20it.%26nbsp%3B%20You%20need%20to%20wake%20up%20and%20take%20notice!%26nbsp%3B%20(Sadly%20I%20know%20full%20well%20I%20am%20completely%20wasting%20my%20breath%20because%20we%20know%20they%20never%20read%20this%20thread%2C%20but%20it%20helps%20to%20get%20it%20off%20my%20chest%20yet%20again!)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-844664%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-844664%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F391897%22%20target%3D%22_blank%22%3E%40learning2019%3C%2FA%3E%26nbsp%3BIt's%20very%20obvious%20to%20me%20that%20O365%20has%20never%20been%20a%20well%20thought%20out%20and%20planned%20suite%20of%20business%20applications%20designed%20to%20work%20together%20in%20a%20seamless%20way.%26nbsp%3B%20Instead%20it's%20a%20bunch%20of%20disparate%20applications%2C%20some%20of%20which%20were%20bought%20from%20other%20developers%2C%20and%20thrown%20together%20on%20the%20basis%20that%20they%20may%20be%20quite%20useful%20together.%26nbsp%3B%20Over%20the%20years%20some%20apps%20have%20been%20dropped%20as%20they%20were%20pretty%20useless%20and%20didn't%20integrate%20well%20or%20offer%20any%20user%20benefit%2C%20to%20be%20replaced%20by%20new%2C%20different%2C%20equally%20useless%20apps.%3C%2FP%3E%3CP%3EMicrosoft%20development%20principal%20No.%201%20-%20Throw%20a%20shedload%20of%20ideas%20at%20the%20wall%20and%20some%20will%20stick%2C%20work%20OK%26nbsp%3B%20and%20some%20users%20will%20adopt%20them%20somehow%2C%20but%20the%20non-adopters%20will%20get%20utterly%20confused%20by%20the%20barrage%20of%20stuff%20that%20has%20no%20business%20benefit.%3C%2FP%3E%3CP%3EMicrosoft%20development%20principal%20No.%202%20-%26nbsp%3B%20Before%20you%20start%20throwing%20stuff%2C%20make%20sure%20the%20entire%20team%20is%20comprised%20%3CSTRONG%3Eonly%3C%2FSTRONG%3Eof%20network%20and%20software%20engineers%2C%20and%20there%20must%20be%26nbsp%3B%3CSTRONG%3Enobody%3C%2FSTRONG%3Eon%20the%20team%20who%20has%20%3CSTRONG%3Eany%3C%2FSTRONG%3Eexperience%20of%20running%20a%20business%2C%20or%20how%20business%20processes%20work.%3C%2FP%3E%3CP%3EThe%20result...%26nbsp%3B%20Tada!%26nbsp%3B%20-%20Office%20365%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20as%20they%20need%20email%2Fword%2Fexcel%2Fetc%2C%20%3CSTRONG%3Eall%3C%2FSTRONG%3Ebusinesses%20(yes%2C%20even%20if%20there%20are%20just%20two%20of%20you)%20also%20need%20a%20central%20customer%20database%2C%20where%20customer%20interaction%20can%20be%20carried%20out%20in%20an%20environment%20that%20allows%20all%20relevant%20staff%20to%20see%20who%20said%20what%20to%20whom%2C%20how%20and%20when.%26nbsp%3B%20Sadly%20most%20businesses%20tend%20to%20bodge%20something%20together%20using%20shared%20Outlook%20contacts%20and%20speadsheets%20-%20the%20don't%20actually%20realise%20this%20solution%20is%20already%20available%20and%20is%20called%20%3CSTRONG%3ECRM.%26nbsp%3B%20%3C%2FSTRONG%3EThey%20don't%20know%20this%20because%20Microsoft%20doesn't%20offer%20themselves%20it%20in%20a%20useable%20or%20comprehensible%20format.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESadly%20Microsoft%20themselves%20also%20%3CSTRONG%3Ejust%20don't%20seem%20to%20get%3C%2FSTRONG%3Ethat%20%3CSTRONG%3Eall%3C%2FSTRONG%3Ebusinesses%20%3CSTRONG%3Eneed%3C%2FSTRONG%3ECRM%2C%20and%20not%20just%20those%20who%20are%20large%20enough%20to%20be%20persuaded%20to%20part%20with%20vast%20amounts%20of%20money%20on%20MS%20Dynamics.%26nbsp%3B%20Small%20to%20Medium%20businesses%20also%20need%20it%2C%20it%20is%20probably%20the%20key%20to%20the%20successful%20uptake%20of%20O365%20(and%20not%20just%20because%20its%20now%20the%20only%20way%20to%20buy%20MSOffice)%20and%20its%20still%20not%20too%20late%20for%20Microsoft%20to%20help%20revolutionise%20and%20streamline%20all%20sizes%20of%20businesses.%26nbsp%3B%20BUT%20they%20need%20to%20start%20listening%20and%20understanding%20small%20business%20process...%26nbsp%3B%20Because%20nearly%20every%20business%20starts%20small.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-844721%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-844721%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F391897%22%20target%3D%22_blank%22%3E%40learning2019%3C%2FA%3E%3CSPAN%3E%26nbsp%3BIt's%20very%20obvious%20to%20me%20that%20O365%20has%20never%20been%20a%20well%20thought%20out%20and%20planned%20suite%20of%20business%20applications%20designed%20to%20work%20together%20in%20a%20seamless%20way.%26nbsp%3B%20Instead%20it's%20a%20bunch%20of%20disparate%20applications%2C%20some%20of%20which%20were%20bought%20from%20other%20developers%2C%20and%20thrown%20together%20on%20the%20basis%20that%20they%20may%20be%20quite%20useful%20together.%26nbsp%3B%20Over%20the%20years%20some%20apps%20have%20been%20dropped%20as%20they%20were%20pretty%20useless%20and%20didn't%20integrate%20well%20or%20offer%20any%20user%20benefit%2C%20to%20be%20replaced%20by%20new%2C%20different%2C%20equally%20useless%20apps.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EMicrosoft%20development%20principal%20No.%201%20-%20Throw%20a%20shedload%20of%20ideas%20at%20the%20wall%20and%20some%20will%20stick%2C%20work%20OK%26nbsp%3B%20and%20some%20users%20will%20adopt%20them%20somehow%2C%20but%20the%20non-adopters%20will%20get%20utterly%20confused%20by%20the%20barrage%20of%20stuff%20that%20has%20no%20business%20benefit.%3C%2FP%3E%3CP%3EMicrosoft%20development%20principal%20No.%202%20-%26nbsp%3B%20Before%20you%20start%20throwing%20stuff%2C%20make%20sure%20the%20entire%20team%20is%20comprised%20%3CSTRONG%3Eonly%3C%2FSTRONG%3Eof%20network%20and%20software%20engineers%2C%20and%20there%20must%20be%26nbsp%3B%3CSTRONG%3Enobody%3C%2FSTRONG%3Eon%20the%20team%20who%20has%20%3CSTRONG%3Eany%3C%2FSTRONG%3Eexperience%20of%20running%20a%20business%2C%20or%20how%20business%20processes%20work.%3C%2FP%3E%3CP%3EThe%20result...%26nbsp%3B%20Tada!%26nbsp%3B%20-%20Office%20365%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20as%20they%20need%20email%2Fword%2Fexcel%2Fetc%2C%20%3CSTRONG%3Eall%3C%2FSTRONG%3Ebusinesses%20(yes%2C%20even%20if%20there%20are%20just%20two%20of%20you)%20also%20need%20a%20central%20customer%20database%2C%20where%20customer%20interaction%20can%20be%20carried%20out%20in%20an%20environment%20that%20allows%20all%20relevant%20staff%20to%20see%20who%20said%20what%20to%20whom%2C%20how%20and%20when.%26nbsp%3B%20Sadly%20most%20businesses%20tend%20to%20bodge%20something%20together%20using%20shared%20Outlook%20contacts%20and%20speadsheets%20-%20the%20don't%20actually%20realise%20this%20solution%20is%20already%20available%20and%20is%20called%20%3CSTRONG%3ECRM.%26nbsp%3B%20%3C%2FSTRONG%3EThey%20don't%20know%20this%20because%20Microsoft%20doesn't%20offer%20it%20themselves%20in%20a%20useable%20or%20comprehensible%20format.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESadly%20Microsoft%20themselves%20also%20%3CSTRONG%3Ejust%20don't%20seem%20to%20get%3C%2FSTRONG%3Ethat%20%3CSTRONG%3Eall%3C%2FSTRONG%3Ebusinesses%20%3CSTRONG%3Eneed%3C%2FSTRONG%3ECRM%2C%20and%20not%20just%20those%20who%20are%20large%20enough%20to%20be%20persuaded%20to%20part%20with%20vast%20amounts%20of%20money%20on%20MS%20Dynamics.%26nbsp%3B%20Small%20to%20Medium%20businesses%20also%20need%20it%3B%20it%20is%20so%20important%20that%2C%20well%20implemented%2C%20it%20would%20probably%20be%20the%20key%20to%20the%20successful%20uptake%20of%20O365%20(and%20not%20just%20because%20its%20now%20the%20only%20way%20to%20buy%20MSOffice)%20and%20its%20still%20not%20too%20late%20for%20Microsoft%20to%20help%20revolutionise%20and%20streamline%20all%20sizes%20of%20businesses.%26nbsp%3B%20BUT%20they%20need%20to%20start%20listening%20and%20understanding%20small%20business%20process...%26nbsp%3B%20Because%20nearly%20every%20business%20starts%20small.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-957757%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-957757%22%20slang%3D%22en-US%22%3E%3CP%3EHow%20frustrating!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20O365%20Bus%20premium%20subscribers%20with%204%20users%20and%20are%20in%20need%20of%20a%20VERY%20basic%20CRM%2C%20which%20OCM%20looked%20perfectly%20suited.%20Dynamics%20is%20to%20big%20and%20costly%20and%20frankly%20from%20what%20I%20have%20seen%20all%20the%20ones%20which%20plug%20into%20MS%20are%20just%20to%20big%2Fcomplicated%20for%20us.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWHAT%20is%20the%20game%20Microsoft%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECOME%20ON%20spill%20the%20beans%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-957838%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-957838%22%20slang%3D%22en-US%22%3EI%20agree.%20It%E2%80%99s%20disgraceful%20how%20MS%20is%20handling%20this%2C%20while%20at%20the%20same%20time%20constantly%20emailing%20so%20called%20upgrades%20to%20Office%20365%20users.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-957881%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-957881%22%20slang%3D%22en-US%22%3EMicrosoft%20isn't%20handling%20this%2C%20it%20is%20totally%20igoring%20it!%3CBR%20%2F%3EI%20don't%20give%20a%20**bleep**%20about%20Yammer%20or%20Power%20Apps%20or%20any%20of%20the%20other%20shizzle%20nobody%20cares%20about%2C%20like%20you%20I%20want%20useable%20business%20apps%2C%20and%20a%20proper%20simple%20CRM%20would%20do%20more%20to%20improve%20teamwork%20for%20the%20majority%20of%20O365%20users%20than%20anything%20else%2C%20but%20they%20clearly%20don't%20understand%20or%20care.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-999015%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-999015%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20here%20is%20the%20answer....%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F156064i6224863AEB418BFB%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-999016%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-999016%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F453904%22%20target%3D%22_blank%22%3E%40mrbrown66666%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%20do%20you%20have%20a%20link%20to%20that%20article%2C%20please%20post%20it%20here%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-999063%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-999063%22%20slang%3D%22en-US%22%3EGreat%20news.....%20What's%20it%20being%20replaced%20with%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-999156%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-999156%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3E%26nbsp%3BNothing%20in%20the%20message%20suggests%20a%20replacement%2C%20I'm%20guessing%20they'll%20push%20dynamics%20but%20I%20actually%20went%20looking%20for%20why%20it%20was%20being%20retired%20and%20couldn't%20find%20anything.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-999451%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-999451%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F224652%22%20target%3D%22_blank%22%3E%40Peter%20Collins%3C%2FA%3E%26nbsp%3BJust%20found%20this%20out%20too.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHaving%20started%20using%20Office%20365%20yesterday%20I%20was%20really%20annoyed%20to%20find%20that%20the%20advertised%20Outlook%20Customer%20Manager%20is%20being%20retired.%20I%20can't%20believe%20they%20are%20still%20advertising%20a%20defunct%20product.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1000358%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1000358%22%20slang%3D%22en-US%22%3EDynamics%20is%20neither%20a%20simple%20CRM%20or%20a%20replacement%20for%20OCM%2C%20and%20at%20%C2%A349%20per%20user%20is%20probably%20the%20most%20expensive%20alternative%20out%20there.%3CBR%20%2F%3EWe%20bought%20into%20O365%20because%20I%20was%20sold%20OCM%20as%20an%20integrated%20and%20included%20part%20of%20the%20solution.%20I%20would%20reluctantly%20pay%20up%20to%20%C2%A35%20per%20user%20to%20get%20a%20workable%20solution%2C%20but%20given%20that%20I%20was%20told%20it%20was%20included%20and%20FREE%20OF%20CHARGE%20at%20point%20of%20ordering%2C%20even%20that%20is%20a%20stretch.%20We've%20all%20been%20taken%20for%20idiots....%3CBR%20%2F%3ECome%20on%20Microsoft%2C%20step%20up%20and%20provide%20some%20answers...%20Or%20do%20what%20you%20usually%20do%20and%20stay%20silent%20unless%20someone%20has%20the%20temerity%20to%20SHOUT%20on%20this%20community%20board...%20You%20are%20a%20shower%2C%20the%20product%20is%20junk.%20(by%20the%20way%2C%20I%20have%20again%20wasted%203-4%20hours%20today%20trying%20to%20work%20out%20how%20to%20set%20permissions%20to%20allow%20link%20sharing%20on%20a%20new%20sharepoint%20library%20which%20hasn't%20inherited%20the%20default%20settings%2C%20including%2020%20minutes%20on%20the%20phone%20to%20support%20with%20someone%20who%20promised%20to%20come%20back%20to%20me%20and%20has%20not%20done%20so)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1003857%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1003857%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3E%26nbsp%3BKevin%20you%20hit%20the%20nail%20right%20on%20the%20head%20as%20I%20migrated%20away%20from%20another%20platform%20to%20land%20on%20to%20Outlook%2C%20and%20my%20expectations%20have%20been%20understandably%20high!%20Microsoft%20has%20let%20us%20down%20terribly%20in%20this%20area%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1004225%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1004225%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F455984%22%20target%3D%22_blank%22%3E%40Stevo700%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20in%20the%20same%20boat%2C%20in%20fact%20it%20is%20getting%20a%20bit%20crowded%20in%20this%20boat!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHaving%20just%20appointed%20a%20new%20field%20sales%20person%20I%20am%20now%20being%20forced%20to%20incur%20additional%20costs%20outside%20of%20O365%20to%20manage%20my%20customers.%20Dynamics%20is%20just%20to%20expensive%20and%20big%20for%20my%20needs%2C%20OCM%20on%20teh%20other%20hand%20had%20the%20makings%20of%20what%20I%20needed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20wonder%20if%20anybody%20at%20MS%20is%20even%20monitoring%20these%20rants%2C%20guess%20not!!!%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1006567%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1006567%22%20slang%3D%22en-US%22%3E%3CP%3EMicrosoft%20has%20already%20made%20it%20clear.%20See%20screen%20shot%20below.%20You%20should%20take%20a%20look%20at%26nbsp%3B%3CA%20title%3D%22Outlook%20CRM%22%20href%3D%22http%3A%2F%2Fwww.salesoutlook.com%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESalesOutlook%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20style%3D%22width%3A%20846px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F156951i7C0404EABA38EF6D%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22CustomerManageretiring.JPG%22%20title%3D%22CustomerManageretiring.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1006586%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1006586%22%20slang%3D%22en-US%22%3EThey've%20made%20it%20very%20clear%20OCM%20is%20being%20retired%2C%20they%20have%20not%20yet%20made%20a%20statement%20on%20what%20is%20replacing%20it.%20I%20have%20worked%20with%20many%20different%20CRM%20most%20of%20my%20working%20life%2C%20and%20there%20are%20many%20good%20ones%20out%20there%20there%2C%20but%20I%20contacted%20to%20O365%20because%20it%20had%20CRM%20as%20part%20of%20the%20solution%2C%20so%20why%20should%20I%2Fwe%20be%20expected%20to%20pay%20for%20a%203rd%20party%20one%3F%20Microsoft%20are%20in%20breach%20of%20contract.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1007293%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1007293%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116035%22%20target%3D%22_blank%22%3E%40Paul%20Worthington%3C%2FA%3EI%20worked%20closely%20with%20the%20OCM%20team%20to%20develop%20my%20BCM%20Migration%20Tool%20(to%20import%20into%20OCM)%20starting%20when%20they%20first%20launched.%20It%20took%20me%20nearly%20a%20year's%20worth%20of%20effort%20on%20the%20side.%20Towards%20the%20end%20there%20was%20all%20kinds%20of%20problems%20getting%20shared%20contacts%20to%20show%20up%20for%20other%20OCM%20users%20and%20I%20don't%20think%20it%20was%20ever%20adequately%20resolved%20on%20their%20end.%20There%20was%20certainly%20tons%20of%20complaints%20about%20it%20here%2C%20and%20I%20made%20sure%20to%20point%20out%20the%20dissent%20to%20several%20product%20managers.%20However%2C%20the%20team%20kept%20changing%20repeatedly%20and%20nobody%20took%20ownership%20of%20the%20issues.%20I%20suspect%20they%20saw%20the%20sinking%20ship%20and%20moved%20on%20to%20other%20product%20teams.%20I%20had%20big%20ideas%20for%20building%20some%20apps%20to%20extend%20the%20OCM%20solution%20into%20other%20O365%20features.%20Good%20thing%20I%20didn't%20waste%20more%20time%20on%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1007375%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1007375%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2070%22%20target%3D%22_blank%22%3E%40Eric%20Legault%3C%2FA%3E%26nbsp%3BHow%20frustrating.%20What%20are%20you%20using%20as%20a%20CRM%20tool%20now%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20challenge%20in%20that%20we%20are%20a%20very%20small%20site.%20Two%20mobile%20sales%20folk%20and%20one%20office%20bound%2C%20so%20really%20need%20a%20simple%20solution%20which%20is%20it's%20self%20is%20the%20issue%2C%20all%20CRM%20options%20I%20can%20find%20are%20just%20to%20big%20and%20complicated%20for%20our%20needs%2C%20not%20to%20mention%20the%20cost.%20This%20is%20where%20the%20simplicity%20of%20OCM%20excited%20me.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20really%20cannot%20understand%20(or%20work%20out)%20how%20it%20is%20not%20possible%20to%20manage%20customers%20in%20the%20suite%20of%20apps%20that%20come%20bundled%20with%20O365.%20We%20are%20Bus%20Premium%20subscribers%20and%20pretty%20much%20use%20O365%20for%20Outlook%2C%20Word%20%26amp%3B%20Excel.%20ALL%20the%20other%20apps%20are%20just%20a%20waste.%20So%20in%20effect%20I%20am%20paying%20for%20a%20super%20car%2C%20but%20am%20only%20needing%20something%20that%20can%20travel%20at%20the%20speed%20limit.%20I%20suspect%20i%20am%20not%20the%20only%20one%20with%20this%20challenge.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20actually%20now%20looking%20for%20a%20solution%20which%20integrates%20my%20accounting%20%26amp%3B%20CRM%20requirements%20in%20one%20package.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1007379%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1007379%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116035%22%20target%3D%22_blank%22%3E%40Paul%20Worthington%3C%2FA%3EI'm%20just%20a%20developer%2C%20not%20a%20CRM%20end-user%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1007939%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1007939%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116035%22%20target%3D%22_blank%22%3E%40Paul%20Worthington%3C%2FA%3E%26nbsp%3BI'm%20in%20a%20similar%20situation.%20For%20the%20majority%20of%20the%20time%20I%20work%20alone%2C%20but%20do%20occasionally%20pull%20in%20a%20couple%20of%20others%20when%20needed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20I'm%20looking%20for%20is%20a%20simple%20CRM%20that%20I%20can%20use%20to%20manage%20sales%20and%20support.%20I%20spend%20far%20too%20much%20time%20looking%20back%20through%20emails%2C%20trying%20to%20find%20out%20what%20was%20discussed%20on%20a%20particular%20project.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20a%20few%20CRMs%20that%20are%20meant%20to%20integrate%20with%20email%2C%20but%20none%20of%20them%20seem%20to%20work%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20haven't%20tried%20eWay%20yet%2C%20but%20have%20seen%20that%20recommended%20on%20here%2C%20so%20that%20may%20be%20worth%20a%20look%20at.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011300%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011300%22%20slang%3D%22en-US%22%3E%3CP%3EAnd%20lastly%20to%20add%20insult%20to%20injury%20microsoft%20have%20responded%20to%20an%20article%20on%20zdnet%20saying%20they%20will%20offer%20a%201%20year%20subscription%20to%20nimble%20for%20users%20of%20OCM.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENimble%20costs%20%2419%20per%20user%20per%20month!%20What%20planet%20is%20the%20Microsoft%20management%20living%20on.%20O365%20premium%20costs%20%2412.%20And%20they%20are%20offering%20us%20a%20single%20service%20that%20costs%20many%20many%20many%20times%20more.%20This%20bait%20and%20switch%20rubbish%20from%20microsoft%20is%20going%20to%20hurt%20them%20big%20time.%20They%20just%20pulled%20the%20same%20crap%20with%20power%20apps%20with%20massive%20increase%20in%20price%20wrapped%20in%20pages%20of%20licensing%20information%20only%20microsoft%20understand.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOh%20and%20finally%20they%20did%20the%20same%20with%20M365%20Business.%20Giving%20extremely%20vague%20messaging%20trying%20to%20fool%20companies%20into%20thinking%20they%20are%20getting%20a%20lot%20of%20features%20which%20when%20you%20read%20the%20fine%20print%20are%20only%20available%20to%20Enterprise%20licenses.%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20microsoft%20contact%20me%20i%20will%20be%20refusing%20to%20accept%20any%20voucher%20for%20alternative%20offering.%20I%20will%20be%20demanding%20compensation.%20They%20are%20removing%20features%20and%20thus%20increasing%20their%20profit%20at%20my%20companies%20expense.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20sure%20many%20others%20feel%20the%20same%20way.%20So%20much%20for%20the%20new%20%22culture%22%20under%20Nadella.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011352%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011352%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F454115%22%20target%3D%22_blank%22%3E%40Purple_Paul%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20now%2C%20instead%20of%20being%20read%20and%20responded%20to%2C%20Microsoft%20are%20just%20deleting%20further%20comments%20on%20this%20thread.%26nbsp%3B%20How%20insulting%20is%20that%3F%26nbsp%3B%20My%20last%20post%20was%20deleted%2C%20and%20so%20was%20this%20one%20(I%20already%20had%20the%20notification%2C%20so%20have%20a%20copy)%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22Boss%20Man%20(Contributor)%20posted%20a%20new%20reply%20in%20%3CA%20title%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FOutlook-Customer-Manager%2Fbd-p%2FOutlookCustomerManager%22%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FOutlook-Customer-Manager%2Fbd-p%2FOutlookCustomerManager%22%20target%3D%22_blank%22%3EOutlook%20Customer%20Manager%3C%2FA%3E%20on%2011-15-2019%2007%3A42%20AM%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CH3%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%20id%3D%22toc-hId-1505416320%22%3E%3CA%20title%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FOutlook-Customer-Manager%2FOutlook-Customer-Manager-Is-Dead-Or-definately-on-the-way-to-the%2Fm-p%2F1011300%23M3274%22%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FOutlook-Customer-Manager%2FOutlook-Customer-Manager-Is-Dead-Or-definately-on-the-way-to-the%2Fm-p%2F1011300%23M3274%22%20target%3D%22_blank%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FA%3E%3C%2FH3%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22email-notification-body%22%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20lastly%20to%20add%20insult%20to%20injury%20microsoft%20have%20responded%20to%20an%20article%20on%20zdnet%20saying%20they%20will%20offer%20a%201%20year%20subscription%20to%20nimble%20for%20users%20of%20OCM.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENimble%20costs%20%2419%20per%20user%20per%20month!%20What%20planet%20is%20the%20Microsoft%20management%20living%20on.%20O365%20premium%20costs%20%2412.%20And%20they%20are%20offering%20us%20a%20single%20service%20that%20costs%20many%20many%20many%20times%20more.%20This%20bait%20and%20switch%20rubbish%20from%20microsoft%20is%20going%20to%20hurt%20them%20big%20time.%20They%20just%20pulled%20the%20same%20crap%20with%20power%20apps%20with%20massive%20increase%20in%20price%20wrapped%20in%20pages%20of%20licensing%20information%20only%20microsoft%20understand.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOh%20and%20finally%20they%20did%20the%20same%20with%20M365%20Business.%20Giving%20extremely%20vague%20messaging%20trying%20to%20fool%20companies%20into%20thinking%20they%20are%20getting%20a%20lot%20of%20features%20which%20when%20you%20read%20the%20fine%20print%20are%20only%20available%20to%20Enterprise%20licenses.%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20microsoft%20contact%20me%20i%20will%20be%20refusing%20to%20accept%20any%20voucher%20for%20alternative%20offering.%20I%20will%20be%20demanding%20compensation.%20They%20are%20removing%20features%20and%20thus%20increasing%20their%20profit%20at%20my%20companies%20expense.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20sure%20many%20others%20feel%20the%20same%20way.%20So%20much%20for%20the%20new%20%22culture%22%20under%20Nadella.%22%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011366%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011366%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41501%22%20target%3D%22_blank%22%3E%40microsoft%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EInstead%20of%20deleting%20posts%20on%20this%20thread%20and%20pretending%20they%20never%20happened%2C%20please%20address%20the%20huge%20dissatisfaction%20your%20actions%20are%20causing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20say%20it%20again%2C%20you%20are%20in%20breach%20of%20contract.%26nbsp%3B%20Delete%20this%2C%20and%20i%20will%20continue%20to%20say%20it%2C%20here%20and%20everywhere%20else%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011417%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011417%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3EThe%20actual%20product%20team%20has%20historically%20not%20participated%20in%20this%20forum.%20The%20Microsoft%20personnel%20who%20respond%20are%20usually%20generalists%20or%20outsourced%20to%20a%20support%20vendor%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011418%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011418%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41466%22%20target%3D%22_blank%22%3E%40Boss%20Man%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegarding%20your%20comment%20on%20ZDNet....%26nbsp%3B%20Now%2C%20if%20Microsoft%20actually%20acquired%20Nimble%20and%20made%20it%20part%20of%20O365%2C%20that%20would%20be%20different%2C%20they%20could%20even%20charge%20a%20small%20additional%20fee%20as%20far%20as%20I%20am%20concerned...%26nbsp%3B%20%C2%A35%20max%20though.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMS%20has%20built%20many%20of%20their%20apps%20on%20previously%20acquired%20companies%2C%20clearly%20this%20is%20their%20best%20way%20forward...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011422%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011422%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2070%22%20target%3D%22_blank%22%3E%40Eric%20Legault%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20why%20are%20they%20deleting%20politically%20sensitive%20posts%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011466%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011466%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F172957%22%20target%3D%22_blank%22%3E%40Kevin%20Fairburn%3C%2FA%3EWho%20knows.%20Not%20sure%20why%20they'd%20care%20at%20this%20point%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011495%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011495%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2070%22%20target%3D%22_blank%22%3E%40Eric%20Legault%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGood%20point%2C%20but%20they%20were%20deleted%20nonetheless!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011633%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011633%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20all!%20Moderator%20here%20to%20clarify%20these%20post%20removals.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20message%20posted%20today%20from%20Boss%20Man%20was%20picked%20up%20by%20our%20automatic%20spam%20filter%20(probably%20due%20to%20containing%20an%20external%20link%20which%20often%20gets%20flagged)%20and%20has%20been%20moved%20back%20into%20the%20forum.%20It%20was%20not%20deleted.%20We%20get%20posts%20in%20our%20automatic%20spam%20filter%20every%20day%2C%20and%20every%20weekday%2C%20our%20team%20looks%20at%20the%20ones%20that%20don't%20belong%20and%20moves%20them%20back%20into%20the%20forum.%20Sorry%20for%20any%20confusion.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20message%20from%20September%20from%20Kevin%20Fairburn%20was%20deleted.%20While%20this%20did%20undergo%20some%20code%20of%20conduct-based%20edits%20due%20to%20initially%20using%20all%20caps%2C%20I'm%20not%20sure%20why%20it%20got%20removed.%20I've%20moved%20it%20back.%20Sorry%20about%20that.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHope%20that%20clears%20things%20up.%20I%20am%20not%20on%20the%20product%20team%20and%20can%20verify%20that%20no%20one%20from%20the%20Outlook%20Customer%20Manager%20team%20was%20involved%20in%20any%20post%20removals.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1011644%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1011644%22%20slang%3D%22en-US%22%3E%3CP%3E%22...%3CSPAN%3Eno%20one%20from%20the%20Outlook%20Customer%20Manager%20team%20was%20involved%20in%20any%20post%20removals..%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eand%20nobody%20from%20Microsoft%20is%20even%20reading%20these%20messages%20from%20angry%20customers%20who%20feel%20cheated%20out%20of%20the%20full%20package%20of%20software%20they%20%3CEM%3E%3CSTRONG%3Econtracted%20to%20at%20point%20of%20purchase%3C%2FSTRONG%3E%3C%2FEM%3E...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EC'mon%20guys%2C%20this%20community%20is%20supposed%20to%20be%20a%20two%20way%20street%2C%20not%20a%20place%20for%20dissatisfied%20and%20frustrated%20customers%20to%20vent%20at%20other%20customers%20who%20feel%20likewise.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGive%20us%20an%20official%20reply%20to%20this%20issue%20please.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1012878%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Customer%20Manager%20Is%20Dead%20(Or%20definately%20on%20the%20way%20to%20the%20chopping%20block)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1012878%22%20slang%3D%22en-US%22%3E%3CP%3ESadly%20folks%2C%20looks%20like%20we%20are%20being%20left%20to%20our%20own%20devices%20and%20are%20paying%20for%20the%20privilege.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20really%20a%20pointless%20exercise%20for%20me%20now%20and%20i%20have%20resigned%20myself%20to%20the%20fact%20that%20as%20%22wonderfull%22%20as%20O365%20is%20it%20is%20as%20terrible%2C%20the%20same%20goes%20for%20Microsoft's%20approach%20to%20all%20of%20this%20and%20their%20respect%20for%20me%20as%20a%20customer%2C%20whom%20they%20have%20by%20the%20short%20and%20curly's%20now%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20understand%20that%20they%20cannot%20possibly%20address%20every%20users%20situation%20on%20an%20individual%20basis%2C%20however%20silence%20is%20not%20the%20answer%20either.%20We%20have%20been%20given%20a%20platform%20to%20engage%20with%20MS%2C%20but%20it%20is%20clearly%20a%20window%20dressing%20exercise.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20a%20greet%20weekend%20Folks.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Boss Man
Contributor

A quick heads up tall people coming here trying to understand and make sense of Outlook Customer Manager. It seems that most of the people who worked on this Project in microsoft have been moved on to other projects. A little digging on LinkedIn clearly demonstrates this. Again microsoft is totally abysmal at communicating with its customers and has left us customers hanging in the wind. We faced a year with an unusable product and now all the signs point to OCM disappearing completely. Another sign is that nothing on uservoice has been completed by microsoft since September last year.

 

So long story short. DO NOT use OCM for your business CRM until microsoft makes its position clear.

 

 

45 Replies

Hi Boss Man,

 

At Microsoft, we are committed to continuous improvement. Thanks for taking the time to share your experience so we can take steps to improve.

 

It will be appreciated if you can share the issue you've with us so that we can try our best to assist you.

Some screen shots will be better to understand the scenario.

 

Thanks for your cooperation.

Lance

 

 

Hi,

I am from the Netherlands, so my English is not very good, but I wil Try to tell about problems too with OCM.

I bought the Office 365 premium package because it was possible to collect all tthe 365 emailaccounts of my 4 colleagues to see their emailscontact with the customer in one place. So the information was told to me by a telephic consult with a microsoft emplyee.

Now I want to use this option I only can see only my own 365 emailacccount, but not the emails in relation with the same customer of our firm!

What can I do to see all emailcontacts of my colleagues with the same customer in OCM??

 

an other isue is the loading of teh activities in teh OCM screen when I want to so emailcontact with a certain customer or business. The activity loading is turning hours but there comes no more emailpost than 25 emails. where are teh others?? All things done in IE and resetting etc. but no changing.

 

The software is laughable, but not for us!!

 

PLease help us and all teh others, or give us free use of Microsoft Dynamics. That can  working too for us little companies! now we have paid for something that is working

 

kind regards,

 

Peter

Thanks for the feedback.

 

Looks like you have some questions about the capabilities and roadmap of Outlook Customer Manager.

 

Feel free to join our upcoming AMA on May 2nd where the engineering team will be on hand to answer your questions and listen to feedback

Hello,

 

perhaps you could have a look at eWay-CRM.
We have a lot of clients migrating from both bcm and ocm.
I recommend this interview with one of them, Andrea from D.A. Loss Associates: https://www.eway-crm.com/blog/easy-way-to-migrate-from-microsoft-bcm-to-eway-crm/

 

Do your research so you can decide whether it's something for you. There is also a free version to try.

Best regards,

 

George 

I'm with George in this, Eway is a very good option.

Highlighted

Nearly a year on from the OP, very little contact or information from Microsoft, and still no working OCM...  yet we are all still paying for it.  It is one of the most important integrated functionalities my company needed and why we finally chose to migrate to O365.

 

I see many people saying "use E-way (or any of the other 20-30 far more competent products out there)".  NO.  I am paying for a CRM within O365, so give me one which works. My needs are not complicated, and fundamentally all businesses should have them.

 

I want a central database of prospects/customers/suppliers.  The ability to have multiple contacts within each of these organisations, the ability to instigate calls/emails/marketing/sales activity from within the CRM and for the system to keep an ongoing and shared history of these interactions whether it was my interaction or that of anyone else in my organisation.

 

That, my friends, is CRM.  I also need it to work anywhere, and be fully functional on any device (yes, that includes Mac too).

 

Your needs may be more expansive than that, and indeed I would like it to be customisable as our business develops, but lets get the above working first.

 

An idea...  Microsoft buys other companies/software.  For heavens sake, O365 is a mixmatch of a dozen or more software titles badly glued together.  Why not just go out and buy a decent working, integrated CRM and bundle it on O365.  As said on other comments here before, I'd be happy to pay a couple of bucks more in my subscription to get a working CRM.

 

Come on Microsoft, give us an answer.

 

 

@Kevin Fairburn 
I totally understand your point Kevin and I definitely don't want to push anyone to download eWay-CRM. However, I must say we do have a lot of happy clients who lost their temper with Microsoft and decided to give us a try. 
As for Mac - eWay only runs on Windows, that's true. You can also use eWay-CRM Web Access as a standalone web app. Alternatively, you can run Microsoft Windows on your Mac with Boot Camp, VMware, Parallels Desktop, etc. I understand this may not be the perfect solution for a Mac-based workspace. As for all the other requests you mentioned - we cover all of them.
Good luck with Microsoft though, I would personally be interested in their answer.

George

@george 

 

"Good luck with Microsoft though, I would personally be interested in their answer.''

 

The problem is they don't have a solution which could be described as CRM, and therefore don't have an answer...

... and nobody from Microsoft is standing up here to defend or suggest differently, which about says it all.

This morning (Friday 22 March) I had an "Office 365 Message Center" email, with links to Microsoft 365 Roadmap with a massive banner at the top...

Welcome to the new Roadmap
Office 365 is now part of the Microsoft 365 Roadmap

 

I tried a search for Outlook Customer Manager, and guess what?  Nothing, Nada.

 

Its officially DEAD.  That is why nobody from Microsoft even cares about looking here...

@Kevin Fairburn and to complete the disaster.

The integration apparently mixes up Office Search Folder function and shows no use data because of failed integration to Outlook which annoys our Users:

https://support.microsoft.com/en-us/help/4035436/outlook-search-folders-show-items-with-blank-subjec...

 

PS. if anyone runs into this, just add a criteria to the rule for "In Folder" "is not" "PersonMetadata" and you get rid of the empty Emails shown.

@ziga1980 

 

I have had numerous MS tech people try to figure this out for months and they couldn’t. I gave up because it was very time consuming and frustrating. Its disgraceful that they promote and sell this app and it doesn’t work - especially when they are constantly creating updates to Office 365 that have minimal benefit to my business. 

@learning2019 Hi, what CRM did you switch to? I have the same history with MS and I can recommend Eway, too.

@katerina1490 I haven't myself yet, other business pressures getting in the way, some of which wouldn't be there if we had workable CRM!  #irony 

 

I'm sure Eway is brilliant, I've spent much of my working life working with a number of different CRM's both big and small...  there are plenty of really good, and perfect other solutions (ACT365 for example if like my current need, you need really nice and simple and well integrated, or Zoho, which is very comprehensive) which work well with O365, however...

 

My problem is that I am really not interested in doubling (at least) the cost of my subscriptions per user when it is already being paid for in my contract with MS... 

 

FAO Microsoft Employees - I migrated to O365 because I was promised integrated CRM. Therefore I am paying for CRM in my O365 subscription, and you are not providing it.  You need to wake up and take notice!  (Sadly I know full well I am completely wasting my breath because we know they never read this thread, but it helps to get it off my chest yet again!)

I agree with Kevin. After a couple months of using OCM it stopped working. I contacted the MS team. They tried to figure out my problem, and after weeks of phone calls and accessing my computer they couldn’t figure why it wasn’t working. They said when they had a resolution they would get back to me - that was six months ago. To add insult to injury every week I keep getting emails about how MS Office 365 is getting better with the countless changes they make. But for me and my team so far in the last year 99% have no benefit.

@learning2019 It's very obvious to me that O365 has never been a well thought out and planned suite of business applications designed to work together in a seamless way.  Instead it's a bunch of disparate applications, some of which were bought from other developers, and thrown together on the basis that they may be quite useful together.  Over the years some apps have been dropped as they were pretty useless and didn't integrate well or offer any user benefit, to be replaced by new, different, equally useless apps.

Microsoft development principal No. 1 - Throw a shedload of ideas at the wall and some will stick, work OK  and some users will adopt them somehow, but the non-adopters will get utterly confused by the barrage of stuff that has no business benefit.

Microsoft development principal No. 2 -  Before you start throwing stuff, make sure the entire team is comprised only of network and software engineers, and there must be nobody on the team who has any experience of running a business, or how business processes work.

The result...  Tada!  - Office 365

 

Just as they need email/word/excel/etc, all businesses (yes, even if there are just two of you) also need a central customer database, where customer interaction can be carried out in an environment that allows all relevant staff to see who said what to whom, how and when.  Sadly most businesses tend to bodge something together using shared Outlook contacts and speadsheets - the don't actually realise this solution is already available and is called CRM.  They don't know this because Microsoft doesn't offer it themselves in a useable or comprehensible format.

 

Sadly Microsoft themselves also just don't seem to get that all businesses need CRM, and not just those who are large enough to be persuaded to part with vast amounts of money on MS Dynamics.  Small to Medium businesses also need it; it is so important that, well implemented, it would probably be the key to the successful uptake of O365 (and not just because its now the only way to buy MSOffice) and its still not too late for Microsoft to help revolutionise and streamline all sizes of businesses.  BUT they need to start listening and understanding small business process...  Because nearly every business starts small.

@learning2019 It's very obvious to me that O365 has never been a well thought out and planned suite of business applications designed to work together in a seamless way.  Instead it's a bunch of disparate applications, some of which were bought from other developers, and thrown together on the basis that they may be quite useful together.  Over the years some apps have been dropped as they were pretty useless and didn't integrate well or offer any user benefit, to be replaced by new, different, equally useless apps.

Microsoft development principal No. 1 - Throw a shedload of ideas at the wall and some will stick, work OK  and some users will adopt them somehow, but the non-adopters will get utterly confused by the barrage of stuff that has no business benefit.

Microsoft development principal No. 2 -  Before you start throwing stuff, make sure the entire team is comprised only of network and software engineers, and there must be nobody on the team who has any experience of running a business, or how business processes work.

The result...  Tada!  - Office 365

 

Just as they need email/word/excel/etc, all businesses (yes, even if there are just two of you) also need a central customer database, where customer interaction can be carried out in an environment that allows all relevant staff to see who said what to whom, how and when.  Sadly most businesses tend to bodge something together using shared Outlook contacts and speadsheets - the don't actually realise this solution is already available and is called CRM.  They don't know this because Microsoft doesn't offer it themselves in a useable or comprehensible format.

 

Sadly Microsoft themselves also just don't seem to get that all businesses need CRM, and not just those who are large enough to be persuaded to part with vast amounts of money on MS Dynamics.  Small to Medium businesses also need it; it is so important that, well implemented, it would probably be the key to the successful uptake of O365 (and not just because its now the only way to buy MSOffice) and its still not too late for Microsoft to help revolutionise and streamline all sizes of businesses.  BUT they need to start listening and understanding small business process...  Because nearly every business starts small.

How frustrating!!

 

We are O365 Bus premium subscribers with 4 users and are in need of a VERY basic CRM, which OCM looked perfectly suited. Dynamics is to big and costly and frankly from what I have seen all the ones which plug into MS are just to big/complicated for us.

 

WHAT is the game Microsoft?

 

COME ON spill the beans

I agree. It’s disgraceful how MS is handling this, while at the same time constantly emailing so called upgrades to Office 365 users.
Microsoft isn't handling this, it is totally igoring it!
I don't give a **bleep** about Yammer or Power Apps or any of the other shizzle nobody cares about, like you I want useable business apps, and a proper simple CRM would do more to improve teamwork for the majority of O365 users than anything else, but they clearly don't understand or care.

@mrbrown66666 

 

Thank you, do you have a link to that article, please post it here?

Great news..... What's it being replaced with?

@Kevin Fairburn Nothing in the message suggests a replacement, I'm guessing they'll push dynamics but I actually went looking for why it was being retired and couldn't find anything.

@Peter Collins Just found this out too.

 

Having started using Office 365 yesterday I was really annoyed to find that the advertised Outlook Customer Manager is being retired. I can't believe they are still advertising a defunct product.

Dynamics is neither a simple CRM or a replacement for OCM, and at £49 per user is probably the most expensive alternative out there.
We bought into O365 because I was sold OCM as an integrated and included part of the solution. I would reluctantly pay up to £5 per user to get a workable solution, but given that I was told it was included and FREE OF CHARGE at point of ordering, even that is a stretch. We've all been taken for idiots....
Come on Microsoft, step up and provide some answers... Or do what you usually do and stay silent unless someone has the temerity to SHOUT on this community board... You are a shower, the product is junk. (by the way, I have again wasted 3-4 hours today trying to work out how to set permissions to allow link sharing on a new sharepoint library which hasn't inherited the default settings, including 20 minutes on the phone to support with someone who promised to come back to me and has not done so)

@Kevin Fairburn Kevin you hit the nail right on the head as I migrated away from another platform to land on to Outlook, and my expectations have been understandably high! Microsoft has let us down terribly in this area

@Stevo700 

 

I am in the same boat, in fact it is getting a bit crowded in this boat!!

 

Having just appointed a new field sales person I am now being forced to incur additional costs outside of O365 to manage my customers. Dynamics is just to expensive and big for my needs, OCM on teh other hand had the makings of what I needed.

 

I wonder if anybody at MS is even monitoring these rants, guess not!!!  

Microsoft has already made it clear. See screen shot below. You should take a look at SalesOutlook  

 

CustomerManageretiring.JPG

 

They've made it very clear OCM is being retired, they have not yet made a statement on what is replacing it. I have worked with many different CRM most of my working life, and there are many good ones out there there, but I contacted to O365 because it had CRM as part of the solution, so why should I/we be expected to pay for a 3rd party one? Microsoft are in breach of contract.

@Paul WorthingtonI worked closely with the OCM team to develop my BCM Migration Tool (to import into OCM) starting when they first launched. It took me nearly a year's worth of effort on the side. Towards the end there was all kinds of problems getting shared contacts to show up for other OCM users and I don't think it was ever adequately resolved on their end. There was certainly tons of complaints about it here, and I made sure to point out the dissent to several product managers. However, the team kept changing repeatedly and nobody took ownership of the issues. I suspect they saw the sinking ship and moved on to other product teams. I had big ideas for building some apps to extend the OCM solution into other O365 features. Good thing I didn't waste more time on it.

@Eric Legault How frustrating. What are you using as a CRM tool now?

 

I have the challenge in that we are a very small site. Two mobile sales folk and one office bound, so really need a simple solution which is it's self is the issue, all CRM options I can find are just to big and complicated for our needs, not to mention the cost. This is where the simplicity of OCM excited me. 

 

I really cannot understand (or work out) how it is not possible to manage customers in the suite of apps that come bundled with O365. We are Bus Premium subscribers and pretty much use O365 for Outlook, Word & Excel. ALL the other apps are just a waste. So in effect I am paying for a super car, but am only needing something that can travel at the speed limit. I suspect i am not the only one with this challenge.

 

I am actually now looking for a solution which integrates my accounting & CRM requirements in one package. 

 

 

@Paul Worthington I'm in a similar situation. For the majority of the time I work alone, but do occasionally pull in a couple of others when needed.

 

All I'm looking for is a simple CRM that I can use to manage sales and support. I spend far too much time looking back through emails, trying to find out what was discussed on a particular project.

 

I've tried a few CRMs that are meant to integrate with email, but none of them seem to work well.

 

I haven't tried eWay yet, but have seen that recommended on here, so that may be worth a look at.

And lastly to add insult to injury microsoft have responded to an article on zdnet saying they will offer a 1 year subscription to nimble for users of OCM. 

 

https://www.zdnet.com/article/microsoft-to-drop-its-invoicing-outlook-customer-manager-and-skype-tra...

 

Nimble costs $19 per user per month! What planet is the Microsoft management living on. O365 premium costs $12. And they are offering us a single service that costs many many many times more. This bait and switch rubbish from microsoft is going to hurt them big time. They just pulled the same crap with power apps with massive increase in price wrapped in pages of licensing information only microsoft understand.

 

Oh and finally they did the same with M365 Business. Giving extremely vague messaging trying to fool companies into thinking they are getting a lot of features which when you read the fine print are only available to Enterprise licenses.

When microsoft contact me i will be refusing to accept any voucher for alternative offering. I will be demanding compensation. They are removing features and thus increasing their profit at my companies expense.

 

I am sure many others feel the same way. So much for the new "culture" under Nadella.

@Purple_Paul 

 

And now, instead of being read and responded to, Microsoft are just deleting further comments on this thread.  How insulting is that?  My last post was deleted, and so was this one (I already had the notification, so have a copy):

 

"Boss Man (Contributor) posted a new reply in Outlook Customer Manager on 11-15-2019 07:42 AM:

 


 

Re: Outlook Customer Manager Is Dead (Or definately on the way to the chopping block)

 

And lastly to add insult to injury microsoft have responded to an article on zdnet saying they will offer a 1 year subscription to nimble for users of OCM. 

 

Nimble costs $19 per user per month! What planet is the Microsoft management living on. O365 premium costs $12. And they are offering us a single service that costs many many many times more. This bait and switch rubbish from microsoft is going to hurt them big time. They just pulled the same crap with power apps with massive increase in price wrapped in pages of licensing information only microsoft understand.

 

Oh and finally they did the same with M365 Business. Giving extremely vague messaging trying to fool companies into thinking they are getting a lot of features which when you read the fine print are only available to Enterprise licenses.

When microsoft contact me i will be refusing to accept any voucher for alternative offering. I will be demanding compensation. They are removing features and thus increasing their profit at my companies expense.

 

I am sure many others feel the same way. So much for the new "culture" under Nadella."

@microsoft

 

Instead of deleting posts on this thread and pretending they never happened, please address the huge dissatisfaction your actions are causing.

 

I'll say it again, you are in breach of contract.  Delete this, and i will continue to say it, here and everywhere else

@Kevin FairburnThe actual product team has historically not participated in this forum. The Microsoft personnel who respond are usually generalists or outsourced to a support vendor

@Boss Man

 

Regarding your comment on ZDNet....  Now, if Microsoft actually acquired Nimble and made it part of O365, that would be different, they could even charge a small additional fee as far as I am concerned...  £5 max though.

 

MS has built many of their apps on previously acquired companies, clearly this is their best way forward...

@Eric Legault

 

so why are they deleting politically sensitive posts? 

@Kevin FairburnWho knows. Not sure why they'd care at this point

@Eric Legault 

 

Good point, but they were deleted nonetheless!

Hello all! Moderator here to clarify these post removals.

 

The message posted today from Boss Man was picked up by our automatic spam filter (probably due to containing an external link which often gets flagged) and has been moved back into the forum. It was not deleted. We get posts in our automatic spam filter every day, and every weekday, our team looks at the ones that don't belong and moves them back into the forum. Sorry for any confusion. 

 

The message from September from Kevin Fairburn was deleted. While this did undergo some code of conduct-based edits due to initially using all caps, I'm not sure why it got removed. I've moved it back. Sorry about that. 

 

Hope that clears things up. I am not on the product team and can verify that no one from the Outlook Customer Manager team was involved in any post removals.  

"...no one from the Outlook Customer Manager team was involved in any post removals.."

 

and nobody from Microsoft is even reading these messages from angry customers who feel cheated out of the full package of software they contracted to at point of purchase...

 

C'mon guys, this community is supposed to be a two way street, not a place for dissatisfied and frustrated customers to vent at other customers who feel likewise.

 

Give us an official reply to this issue please.

Sadly folks, looks like we are being left to our own devices and are paying for the privilege.

 

This is really a pointless exercise for me now and i have resigned myself to the fact that as "wonderfull" as O365 is it is as terrible, the same goes for Microsoft's approach to all of this and their respect for me as a customer, whom they have by the short and curly's now

 

I understand that they cannot possibly address every users situation on an individual basis, however silence is not the answer either. We have been given a platform to engage with MS, but it is clearly a window dressing exercise.

 

Have a greet weekend Folks.

 

 

 

 

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
46 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
30 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
13 Replies