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Outlook Customer Contacts can't be deleted and keep on loading

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Highlighted
Buster Nissen
Visitor

I cant delete a few contacts that just keep on loading, see picture. furtermore under companies one of the companies keeps on adding it self, so now, I am having 2681 company files "of the same company.

 

How do I delete these files

3 Replies
Solution

Hi Buster,

 

Regarding the contacts loading, please clear the cache of your IE browser with the steps below and check if the issue can be fixed.

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.

 

About the company files duplicating, please use the SOAPe tool (http://soape.codeplex.com/)to delete those duplicated companies. ( Note: Please backup all the Companies data you need in OCM before you proceed. You can select Export > All rows in this table to export the data. )

18AAAEB.PNG

 

First, please make sure that the SOAP URL, Authentication and EWS Header tabs show as below:

 SOAPe1.jpgSOAPe2.jpgSOAPe3.jpg

 

In SOAPe, you can make the response window format/indent the XML by right-clicking & choosing the following:

 SOAPe4.jpg

 

Then use the following code and send:

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages">

  <soap:Body>

    <m:EmptyFolder DeleteType="HardDelete" DeleteSubFolders="false">

      <m:FolderIds>

        <t:DistinguishedFolderId Id="companycontacts" />

      </m:FolderIds>

    </m:EmptyFolder>

  </soap:Body>

</soap:Envelope>

 

As a tip, after running the code, please also clear the OCM caches like fixing the contact loading issue and restart Outlook.

 

Let me know if it helps.

 

Thanks,

Lance

 

 

Hi. How would I know the corresponding DistinguishedFolderId Id for deals? do you have the script for that? Thanks

I also need a way to delete bulk deals in OCM.  Currently this can only be done 1 at a time.  I have about 400 deals that need to be delted.  These were somehow created as duplicates wen i put in one specific deal.  Please advise.

 

 

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