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OCM encountered an error. Won't start.

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Brett Stacey
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OCM encountered an error. Won't start.

OCM stopped working days ago. Reboots don't help. Subscription still valid. How do I get access back to OCM?

 

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3 Replies
Solution

Re: OCM encountered an error. Won't start.

Hi Brett,

 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Restart Outlook 2016.

 

If the issue persists, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.

 

Thanks,

Kanjie

Re: OCM encountered an error. Won't start.

That fixed it.

Re: OCM encountered an error. Won't start.

User gets this repeatedly when trying to use OCM in Outlook 2016. Same user is unable to modify contacts in OWA.  Have removed and re-added Add-IN and have cleared cache and databases several times to no avail. Please advise. 

 

I have a new installation and I am getting the same error any progress on the fix.

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