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change Undeliverable email messages auto reply

%3CLINGO-SUB%20id%3D%22lingo-sub-215345%22%20slang%3D%22en-US%22%3Echange%20Undeliverable%20email%20messages%20auto%20reply%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215345%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20shared%20mailbox%20who%20only%20the%20member%20of%20the%20mailbox%20can%20email%20to.%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20are%20not%20a%20member%20and%20email%20to%20the%20mailbox%20you%20get%20an%20auto%20reply.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20auto%20reply%20are%20a%20bit%20aggressive%20and%20tells%20the%20user%20that%20she%2Fhe%20are%20not%20allowed%20to%20email%20that%20mailbox.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20simply%20want%20to%20change%20part%20of%20that%20message%20to%20be%20a%20little%20more%20friendly%20but%20cant%20find%20where%20i%20can%20do%20so%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBR%3C%2FP%3E%3CP%3EEmil%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-215345%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eauto%20reply%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-216218%22%20slang%3D%22en-US%22%3ERe%3A%20change%20Undeliverable%20email%20messages%20auto%20reply%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-216218%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Emil%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20prefer%20creating%20a%20Transport%20rule%20and%20adding%20a%20disclaimer%20there%20to%20achieve%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERobin%20Nishad%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215917%22%20slang%3D%22en-US%22%3ERe%3A%20change%20Undeliverable%20email%20messages%20auto%20reply%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215917%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20could%20also%20add%20a%20%22Policy%20Tip%22%20to%20the%20shared%20mailbox%20with%20a%20text%20like%20%22This%20mailbox%20is%20only%20for%20its%20members%22.%20It%20would%20be%20shown%20to%20the%20users%20before%20they%20are%20sending%20the%20actual%20email.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215582%22%20slang%3D%22en-US%22%3ERe%3A%20change%20Undeliverable%20email%20messages%20auto%20reply%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215582%22%20slang%3D%22en-US%22%3EMaybe%20use%20inbox%20rules%20instead%20of%20setting%20a%20restriction%20on%20the%20mailbox%20itself.%20To%20accomplish%20what%20you%E2%80%99re%20looking%20for%20you%20could%20create%20a%20rule%20that%20would%20reply%20with%20a%20custom%20message%20any%20time%20an%20email%20is%20received%20and%20then%20delete%20the%20email%2C%20except%20if%20it%20is%20from%20a%20member%20of%20the%20allowed%20group.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215504%22%20slang%3D%22en-US%22%3ERe%3A%20change%20Undeliverable%20email%20messages%20auto%20reply%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215504%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20cannot%20change%20the%20text%20of%20default%20NDR%20messages%20in%20O365%2C%20such%20as%20the%20one%20sent%20when%20delivery%20restrictions%20are%20configured%20on%20a%20mailbox.%20You%20can%20add%20a%20custom%20reason%20via%20a%20Transport%20rule%20(with%20a%20%22block%20the%20message%22%20action%22)%2C%20but%20in%20general%20those%20NDRs%20look%20not%20that%20friendly...%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Emil Klöfverskjöld
Occasional Visitor

Hello. 

 

I have a shared mailbox who only the member of the mailbox can email to. 

If you are not a member and email to the mailbox you get an auto reply. 

 

This auto reply are a bit aggressive and tells the user that she/he are not allowed to email that mailbox. 

I would simply want to change part of that message to be a little more friendly but cant find where i can do so :)

 

BR

Emil

4 Replies

You cannot change the text of default NDR messages in O365, such as the one sent when delivery restrictions are configured on a mailbox. You can add a custom reason via a Transport rule (with a "block the message" action"), but in general those NDRs look not that friendly...

Maybe use inbox rules instead of setting a restriction on the mailbox itself. To accomplish what you’re looking for you could create a rule that would reply with a custom message any time an email is received and then delete the email, except if it is from a member of the allowed group.

You could also add a "Policy Tip" to the shared mailbox with a text like "This mailbox is only for its members". It would be shown to the users before they are sending the actual email.

Hi Emil

 

I would prefer creating a Transport rule and adding a disclaimer there to achieve this.

 

Thanks

 

Robin Nishad

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