Mar 08 2018 10:26 AM
Hi,
An user sent out an email two days ago and just got the NDR message stating the "Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. " The user is pissed since it is an important email.
I wonder if there is a setting that configure the delivery attempts times or NDR message returning time?
Any help will be highly appreciated!
Thanks in advance!
Mar 08 2018 10:33 AM
Mar 08 2018 10:40 AM
Mar 08 2018 10:53 AM
SolutionMar 08 2018 10:59 AM
Hi Christopher,
Thank you for your quick response and suggestion.
According to another reply from Ricardo, this is a known issue and Microsoft still hasn't had the setting to allow administrate to control message timeout.
Two days is unacceptable for business emails. I hope Microsoft can address this issue ASAP.
Thanks again,
Mar 08 2018 11:05 AM
Hi Ricardo,
Thank you for your information. I am surprised that Microsoft still hasn't addressed this issue. My user blamed administrator instead of Microsoft. :)
Thanks again,
Mar 08 2018 10:53 AM
Solution