08-28-2018 03:54 AM
08-28-2018 03:54 AM
I have received an e-mail from "UndeliveredMail365" that states:-
"You have 29 new Quarantined messages as of [date] which are listed below along with the actions that can be taken:
Release to Inbox: Send the message to your Inbox
Report as Not Junk: Send a copy of the message to Microsoft for analysis"
I do not know whether this a genuine e-mail or phishing. The full address from which the e-mail has been sent is firstname.lastname@example.org [I am suspicious of the misspelling of quarantine].
Can you advise whether or not this is a genuine e-mail from Microsoft before I click on the "release to inbox" hyperlink.
08-28-2018 08:34 AM
Please find the below article that has a similar issue:
08-28-2018 12:56 PM
The email is not legitimate, so you can safely conclude that this email should be ignored.
First navigate to your EAC > Protection > Quarantine and verify if the emails are present.
If you see some emails in Quarantine you can check why they went to Quarantine by performing the following steps"
1) I recommend getting the header of the email that you received and analyze it: https://testconnectivity.microsoft.com/ > header analysis.
2) Check Anti-spam message headers:
This will tell you why emails are marked as spam and are present in the Hosted Quarantine.
Hope this helps.
08-28-2018 01:05 PM
08-28-2018 01:37 PM
08-28-2018 02:12 PM
The resolution I provided was if you have a Office 365 plan.
You would not have an admin center if you have a personal/private plan that came with your Mac.
08-29-2018 01:22 AM
Does that mean that there is no equivalent Protection/Quarantine functionality that I can access to apply to e-mails that I receive through Office365? If there is, how do i go about it?
Many thanks for your time on this
08-29-2018 02:15 AM
Private outlook.com accounts has usual anti spam and anti malware protection, same as gmail, etc. If automated system finds malware it deletes the message and user don't see it. If it thinks it is a spam, it goes to junk folder. There is no other means for regular users to manage this.
So, this was just a phishing email. You can either ignore and delete it or mark it as a junk, so the system will learn to filter out such messages in thr future. No system is fail proof, so occasionally such messages come through. Especially if they come from hacked mailboxes on Gmail, Microsoft servers.