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Slow start Office Mac

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albert23
New Contributor

My Office applications for Mac (especially Word) bounce approximately 46 times in the dock, before temporarily freezing and then finally presenting a document to work in.

So starting up takes more than 1 minute! When it's finally up and running everything works fine and smoothly, so it's just the start-up that drives me mad.  

Strange enough this is only the case after having shut down the computer or taking the computer out of the slumber-state. If I quit the Office app and then immediately start the app again, starting will only take 2 bounces or less. 

I have already tried several things (re-installing Office, re-installing MacOS, deleting caches, preferences, deleting unused fonts etc) but nothing has helped so far. 

Any other suggestions?

I run Office 2019 on an iMac from 2017 with MacOSX Catalina. No problems with performance or speed of other applications. 

6 Replies

@albert23 If you create a new user account on the Mac and try, does it produce the same result?  I wonder if its something in your iCloud account/keychain that is causing the issue and come back following a reinstall.

@PaulaSillars Thanks for the suggestion! I tried it, but Word did not start significantly faster. And still the issue that the first start-up takes longer than restarting the app directly after quitting it. 

Any other suggestions? 

@albert23 Do you have any firewall or antivirus installed?  

 

When you did the reinstallation of OSX, did you install Office before installing any other applications?

 

I wonder if there is something interfering with the startup process of the application?  Though why its significantly slower following a machine start rather than an application quit I'm not sure.  

 

If you start the machine up, wait say 5 minutes and try to start Office, does it still take ages to start?  

@PaulaSillars 

 

Thank you very much for your suggestions, but no antivirus and no extra firewall except the firewall that MacOS automatically puts up. 

And I did try every possible sequence of installing and re-installing Office and MacOSX with no permanent improvement. 

Also waiting for 5 minutes after starting up the computer does not affect the initial start-up-time of the Office application. 

 

I too believe that something must be interfering, but I can't figure out what.

I tried removing extra fonts and yesterday I tried configuring OneDrive, thinking that perhaps Office applications by default want to work with OneDrive and are looking for it at start-up. Strange enough having OneDrive active the start-up-time got increased, even after an application quit. 

 

Any other suggestions? 

@albert23 I'm running out of ideas now.

 

There are some good tips on this link https://answers.microsoft.com/en-us/msoffice/forum/all/word-runs-very-slow-on-my-mac/93cc3f49-ac67-4...

 

I'm hoping someone else will jump in and offer some suggestions for you.  :) 

@PaulaSillars Thanks for the help! :smile:

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