Jul 11 2019 05:41 AM
Hello,
I hope some can help with the issue below:
I am getting an error in making audio and video calls between two users, when one is in the corporate network and the other on the outside network.
The following happens:
Can some please help?
Jul 12 2019 01:55 AM - edited Jul 12 2019 01:59 AM
Quickly resolving this issue, you should do the following things:
1. Install Microsoft network monitor on Edge server, 2 clients (one inside corp network and one outside out corp network). Download URL https://www.microsoft.com/en-ph/download/details.aspx?id=4865
2. Start capturing on 3 points (2 clients and one edge) and then reproduce this issue (start audio call)
3. Save 3 Network monitor logs and 2 client logs (client logs should be at C:\Users\Usernamehere\AppData\Local\Microsoft\Office\16.0\Lync, close SFB client and Outlook client, zip Tracing folder)
4. Reply to me for log analyzing. (Will check your log if I have time.)