O365 different mailboxes same Display Name

[Stefano Lombardo]

Hello everybody,

this is my first question here! I hope I'm in the right section, if not please let me know :)

We have an Office365 tenant with different verified domains on it.

We have different domains that are used in Exchange Online e.g. mydomain.it and mydomain.us.

Some of our users have 2 mailboxes one on @mydomain.it and one on @mydomain.us:

- user@mydomain.it with display name "Name Surname"

- user@mydomain.us with display name "Name Surname"

The problem comes up when you search the GAL or OAB for these two-mailboxes-equipped users because you can't tell which one you are sending a meeting or an email to, if the @mydomain.it or mydomain.us (please have a look at the attached screenshot).

Is anyone facing the same problem? How do you deal with it?

Thanks

Stefano

[#2]

Seems a logic result of 2 unique names as the domains are separated.

But understand this i not the behaviour you want. 

[#3]

Hey Paul,

that's right, people don't understand if they're scheduling a meeting with the US or the IT user.

[#4 · Accepted solution]

This is the reason why many organizations use suffixes to identify people with well-known surnames. For instance:

Smith, Tom (Operations - US)

Smith, Tom (Sales - Americas)

Smith, Tom (Regional Manager, Europe)

[#5]

Hi Stefano,

Is advised to that kind of cases to use a third name if the person has 3 names.

In large companies there are this kind of issues and if you can use more than 2 names you maybe do not have this kind of situations.