Feb 21 2019
02:33 AM
- last edited on
Feb 01 2023
11:53 AM
by
TechCommunityAP
Feb 21 2019
02:33 AM
- last edited on
Feb 01 2023
11:53 AM
by
TechCommunityAP
Hi All,
I have recently enabled MFA for office.com for limited set of users and we have been getting cases specific to iphone and ipad where users who are using the mobile app for Excel , dropbox are getting HTTP 1.1 / Service Unavailable post MFA authentication.
Does anyone else has this issue? Does Microsoft has a solution ?
Thanks,
Parin Das
Sep 25 2019 06:50 AM
we are also experiencing issues with ios devices. Users prompted to approve, via ms auth app. click approve then are prompted over and over!
Is there an issue MS?
Oct 15 2019 11:33 AM
Oct 15 2019 12:02 PM
Oct 16 2019 02:50 AM
IPads all IOS11 + .. we are aware that modern authentication does not work on older IOS versions.
My thoughts are either that it is a firewall issue. However Networking confirms all MS URLs / Ports are added (firewall has a MS application service)
Mobileiron (MDM) is pushing down password periodically and breaking something.
All users are using the MS authenticator app. I have contacted MS for correct Firewall bypass Hosts and ports, but nobody can provide.
We have the option to manually configure the exchange config (rather than MDM pushing) also use Outlook App (however this will not go down well with some users)
So far manually configuring the exchange settings seems to be working. However this is additional step we would prefer not to do. Android enterprise setup is very nice and quick!
Oct 16 2019 04:51 AM
Oct 16 2019 05:02 AM
yes, I think this line sums it up 'OAuth 2.0 email creation is a user-driven feature in iOS 11 and currently Apple has not provided MDM controls to deploy this new authentication flow to managed email accounts.'
Previously email was pushed requiring no user input. If left like this users get issues / prompts for passwords / authentication.
I have only been testing for a week .. but manually configuring seems to work.
I'll update if I experience any new issues whilst manually configuring.