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Zendesk Connector for use with Office 365 Groups

Thomas Sparrow
Occasional Visitor

Hi all,

has anyone here used the Zendesk connector that allows you to escalate support tickets to Office 365 Groups?

I have installed the connector but can see no way of replying back to the support ticket from the Office 365 group.  Microsoft did a demo of this connector and showcased this functionality but I cannot see this option.

I am getting no where with Zendesk support despite them and Microsoft being a partner so reaching out to the Office 365 Goups community in the hope someone can help