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Darren Burke
Occasional Contributor

Seems like a very recent change but if you email a group that you are a member of you no longer get the message in your own inbox.

 

If others email the group you get the message so you are subscribed properly and I can confirm same issue against other groups.

 

You can see the mesage in your Sent Items and in the Group itself.

 

Looks like this changed mid this week.

 

Anyone have same issue?

56 Replies

@Juan Carlos González Martín @Darren Burke - this is correct.

 

We have recently fixed the behavior where the sender of an email to a group used to receive it back in their inbox. We belive sending an email to a person or to a group should be consistent, and this circling back of an email from a group was just leading to confusion, unnecessary triage, and inconvenience for a lot of our users.

 

We understand that some users had started using this inconsistent behavior as a way to confirm if their emails were delivered to a group, but as Darren pointed out, an email sent to a group is already available in the group's conversation archive as well as in the sender's sent email. CCing oneself in a group email could also be a way to confirm email delivery.

 

There was a technical issue because of which the communication of this change on the message center lagged the roll out of this change, but it should be live soon. Apologies for that.

 

Hope this helps.

I remember this was requested by some members here, and I agree that consistent behavior across all modalities is important. Groups however sit in between "standard" recipient types, so now I guess people will complain again and give examples with sending messages to DLs. Guess there's no pleasing all :)

Nice to know...did you post a message about this change in the Message center?
Well, I always take the Pareto Principle into account for such changes ;)
Yes, it will be live any moment now. Got delayed because of a technical glitch.

Thank you Juan - I see it listed under Feature ID: 76175

 

Office 365 Group member who sends email to the group will not receive that email in their individual inbox
An Office 365 Group member who sends email to the group will no longer receive that email in their individual inbox.Previously, when a member of an Office 365 group that was subscribed to the group - i.e., they receive emails to the group in their individual inbox as well as in the group's shared inbox - sent an email to that group, the member would receive a copy of their email in their individual inbox.
More info
Feature ID: 76175
Tags: O365, Groups

 

Will there be an option to override this and revert to original functionality?

 

 

At least for now there is not a way to revert it :(

I just saw this in the Office 365 Admin Message center.  For me this is a welcome change as a lot of my users didn't like the fact that when they sent to this group that they got a copy of the message in their inbox.

 

We converted from GMail to Office 365 recently and that was the way it behaved so they wanted it the same way.  

 

You will never please everyone.

For those replacing Exchange Distribution Lists with O365 Groups, the expected behaviour is that the sender does receive a copy of emails that they send (if sending to a group that they are a member of). I can understand many NOT wanting to receive their own messages, but others (especially if coming from a DL) WOULD want to receive it, as "that's the way it has always worked before".

I understand that may be backward thinking, but it would be nice to give us the choice how we want the behavior to work. Sometimes, it is just easier for my users if I can keep something working as it has, even if only to make a transition go more smoothly from old ways of doing things to new ways.
Totally agree, providing a way to choose the desired behaviour per group could be nice

In my opinion, making this change without providing the admin a means to control the behaviour is an incredibly bad move.  Particularly since the behaviour applies to both groups and distribution lists.  I understand that there are organizations that would prefer people to not get copies of what they send to a distribution list.  But there are people who depend on that closed loop of seeing the copy come back to their inbox to know that the mail actually went through.  You're dictating a value system here.

 

Further, every other distribution list system I'm aware of either provides a means for the list owner to control this or sends a copy back to the originator.  

 

I just spend two evenings trying to trace what looked like a mail delivery problem for a new O365 tenant I just set up for a non-profit because this behavior is completely non-standard, different from what it was when I set up a different tenant in late 2016, and completely undocumented in the UI.

 

Please provide both a global setting for a tenant -- so the admin can control the default behavior, and a per-group setting so that a group owner can choose what works for them.  

 

Bruce Wilson

Chief Technology Officer, Information Technology Services Division

Oak Ridge National Laboratory

@Bruce Wilson - totally understand your concern. But, to clarify, this behavior *only* affects O365 Groups in Outlook and NOT distribution lists (DLs).

 

For DLs, the email sending behavior continues to behave the same way it has always been. If a sender emails a DL, the sender would receive that email back in his/her inbox. The item would also be present in the sender's sent email folder.

 

One big advantage of O365 groups in Outlook vs. DLs is that the former has an archive & history of all the conversations that have taken place in that group. This conversation archive is equally visible to each member of the group at any time. Hence, the additional email that sender receives back in their inbox becomes superfluous. This conversation history/archive is not available for DLs. We had received a lot of user feedback around this superfluous email sending behavior and we have corrected it for Groups in Outlook.

 

You speak about workflows that get triggered once the sender receive their email back in their inbox. Though this won't break the behavior for DLs but for Groups, have you explored using Flow Automation to trigger some of these workflows? (https://flow.microsoft.com/)

 

 

This really should have been implemented as an option, not something forced.

 

It doesnt really seem consistent to have the new o365 groups NOT work like on prem DLs do.

 

This behavior is\was expected, and a mix of people want\dont want it, so really should have been optional not some random global change.

Lifting... Is this still the behaviour?

I'm almost 100% certain that I a few month back received my own mails sent to a Group. I do see settings for this in the group:
"Follow in inbox - receive all conversations and events"
"Send all group conversations to members' inboxes. They can stop following this group later if they want to"

Those are ticked, but I still don't receive my own mails to a group.

What's up with this...?

Ditto.  We are already faced with trying encourage adoption.  Now we have to explain the blurred lines between Sharepoint, O365 groups, on prem distribution lists...  As an IT force interacting daily with users, these discrepancies in behavior make it very difficult to champion adoption of the product.  

This is a huge issue for us.  Especially considering that both in Outlook and in the group options screen in the Exchange Admin Center there is an option to send to the Inbox.  Is that just a useless checkbox?  Considering that Office 365 groups are positioned as an "upgrade" to distribution lists I would think that removing functionality wouldn't come along with that.  An example of where this will bit you is if you are using ActiveSync to connect to your account you cannot see the 365 groups nor would you receive a notification on your phone.  If this is the way it is going to be I am going to be forced to revert all of my Office 365 groups to DL's.

Messages for me *do not* appear in the Sent folder.  I cannot confirm any email I send to the group now with this new behavior.

 

Messages do appear in the group conversations list, but how do I know anyone will check the group conversation?  This makes the user have to check both the inbox and the group, making it more likely messages will go unreceived.

 

Meanwhile, the "following group" setting tells me I will receive a copy of all conversations in my inbox which is not true.

 

Would be great to get some group settings (not a global change) in order to address these issues.

This should be a choose-able option.  Especially with e-mails sometimes languishing in Drafts after hitting send.

And FWIW, sometimes you want a group to send e-mails to, without a OneNote notebook and all that other teams junk.  Can we get that back?  Outlook is just getting worse!

I ran into an issue regarding use of a flow:  the flow sends an email to a group using my email account.  

Because I am a member of the group, I never see the email.  

 

yes, it looks like I sent it but its automated...so I still need to receive the message.

 

I'm also voting for a configurable option regarding this behavior. 

I would add this needs to be a configurable option. Users are upset that they have been "missing" emails. They were unaware they had another folder under groups.

Solution

Update (7/25/2018):

 

Thanks for all your feedback and sharing your concerns. Our mission is to help you be more productive at your work, and some users complained about their workflows being affected with this change.

 

Based on the feedback we've seen from our users on this post, we are working on making this option configurable for our users. We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox.

 

The exact details on how this setting can be used and the timeline for this change will be communicated soon. Thanks for your patience. 

Great to hear a fix is in the works, but will it require each user to manually change the setting?  Requesting that the setting can be enabled by an admin on a global or per-group basis.

Hi @Ravin Sachdeva,

 

Does Microsoft have any plans for enabling this option/adding the toggle to regular distribution lists? I work with a small team and it would be helpful to be able to have something like a staff@ distribution list, but it would definitely confuse my team to have a copy of their own emails appear in their inbox. (We all get enough emails as it is!) I don't want to create an Office 365 Group as that ends up creating unnecessary clutter. We would only use the list for sending emails and managing permissions for our SharePoint site (which is why I created it as a security enabled distribution list).

 

In the meantime: I know the current solution for this problem is to create rules for each account. Is there a way I can do that all at once as an admin, or would I need access to each person's Outlook/Exchange account?

 

Thanks,

Becca

Is there some way I can follow when this fix is implemented?

Can we get an update on this?  My customer, now on Office365 is very unhappy with Office365 Groups because it does not send the mail back to the sender.  Now we are forced between downgrading back to legacy Groups or living without this behavior.

Hi,

We are working on getting this implemented and this is currently in our backlog. I will announce on this thread when we are ready to roll this feature out. Thanks for your patience, please bear with us for a bit.

We would not recommend to downgrade to using DLs only because of this feature and lose out on all the great benefits Modern Groups has to offer.

Yes, can we please get an update?

 

Two of my clients have asked that we downgrade nearly 200 groups from office365 to legacy groups because their workflow requires the CC message.  A lot of people are not happy that this feature didn't come in the form of an "option" to disable to maintain parity with legacy groups, and now it's going to cost us a lot of $/resources to downgrade. 

Ravin,

 

No offense, but this is over a year and a half old. "Bear with us" no longer applies. 

Hi Ravin,

any update on this ?

Sorry but we are still waiting for this for much more than "soon" and a "bit".

Hi Sachdeva, 

 

Since we've switched to Office 365 Groups we found out about this frustrating issue so I googled a fix and ran into this topic. I'm glad a fix is on the cards.... any update?

 

That's really really frustrating our users.... We are going to have to go back to DLs...

Highlighted

Hi folks,

 

We are coming up with a fix for this issue and coding it as we speak. I will get back on this thread when we are ready to release it to production customers. 

 

Thanks for your patience. 

 

Regards,

Ravin

 

CC: @Mingfeng Xiong

Thanks Ravin. 

 

At the moment I've switched to simple DL as I really need that feature to be working. Please reply to this thread as soon as you fix it.

Just ran into this issue today.  It seems to be delivered to Professional Plus 2013 Clients and not 2016 or 365 inboxes.

 

Any word on when the programming will be pushed out?

Any update on this? We have a lot of users that would like to have these emails go directly to their inbox

Hi Ravin,

 

I agree that it should be an option, not enforced globally.

 

Any update on this? I can not see it also if its under development in Office 365 RoadMap

 

https://www.microsoft.com/en-us/microsoft-365/roadmap

 

Thanks,

Marlon

 

 

Hi Ravin,

Haven't seen any updates in a few months. We'd also greatly appreciate the ability to turn this on or off. Any word on when that might be rolled out?

Thanks!
~Ned

Hi folks,

 

Thanks for patiently waiting for this change. We have this committed in our roadmap, and are actively working on coming up with the most optimal solution. Needless to say, we're trying a couple of different options and when we find the one that works the best we will add it to our Office roadmap and I would also post an ETA on this thread.

 

Regards,

Ravin

Count me in as another annoyed sysadmin affected by this. Please fix this soon. 

I not only don't receive emails I send to one of the new groups in my inbox, I don't receive messages anyone else does either, only in the group folder, not in my inbox, even though I am running Outlook 2016, latest build, and I have the Following in Inbox option on!

 

I can ONLY see emails in the group, not in my inbox, whether I follow the group or not! I am one of the owners of the group, and the original creator!

 

What's going on?


@Ravin Sachdeva wrote:

Hi folks,

 

Thanks for patiently waiting for this change. We have this committed in our roadmap, and are actively working on coming up with the most optimal solution. Needless to say, we're trying a couple of different options and when we find the one that works the best we will add it to our Office roadmap and I would also post an ETA on this thread.

 

Regards,

Ravin


 

Waiting for the feature " to receive e-mails sent to a group in Inbox, when you are part of that group"

Kindly enable this configuration under group owner settings, instead of asking every group member to configure .

 

To receive group e-mails in inbox instead of reading from a group folder, every member has to select 'Follow in inbox ', It would be better even if this feature could be configurable by group owner.

 

 

 

@Ravin Sachdeva since a year and this thread isn't resolved as you mentioned in your post.

"We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox."


Could you please give us a solution If some office 365 group need this functionallity? 

 

Thanks

I don't receive messages in my inbox when other people send a message to a group.  I do receive the first reply.

 

Doesn't seem like consistency was achieved. 

@Ravin Sachdeva- From our point of view, we think the most optimal solution is to have a global default setting that the sender of the message to the group receives a copy of the sent message -- mirroring DL behavior -- as a tenant setting (in case some tenant admins want to toggle the default off for their tenant) and additionally allow each O365 Group member to decide for themselves whether they want to opt out of receiving their own sent messages on the same screen where they opt in or out following the group.  Perhaps there could also be a tenant setting to not allow individual users to override the tenant default. Smaller tenants might prefer to have a single setting for all users. I support a larger tenant with ~100,000 users and we prefer the flexibility to let each user configure their tools and environment as much as possible to whatever the individual feels increases their productivity. When it comes to productivity apps, there is no "one size fits all."

 

With O365 Groups being marketed as an upgrade of Distribution Lists, every single customer I work with is confused by the current behavior of not receiving a copy and raises a support ticket with our service desk about mail delivery issues and their groups not working properly. This consumes a ton of resources that waste everyone's time and causes additional frustration when people figure out in the end that they're seeing expected behavior. On the other hand, we hardly ever receive complaints about someone receiving too much mail. People just create Inbox rules in Outlook to deal with that or just delete unwanted messages. They don't call the service desk for support.

 

Could you provide a link to the roadmap item for this? I'm unable to find 76175, which was mentioned by @Juan Carlos González Martín, and filtering the roadmap for updates of Office 365 Groups shows only 3 updates, none of which have anything to do with this topic. Even searching for "Office 365 Groups" doesn't show this, although it did find several other changes that weren't tagged as "Office 365 Group" items (It would be good if they were! Since O365 Groups exist as a filter, it never occurred to me before to search and I missed some of those changes in the past.)

 

Also, just want to add that we really appreciate the effort by Microsoft in response to feedback from customers like us to improve features of the products!

Replying because I'm also interested in this!

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