A rather broad question, I was just wondering, do you think there a risk organizations will get too focused on numbers with the Office 365 Adoption Content Pack to measure adoption and engagement? Thinking of things like Key Performance Indicator (KPI), benchmarking exercises and setting targets.
I suppose you can only tell so much with these figures and graphs as useful as they are, they might belie other factors at play that also must be considered. It goes down to what is meaningful I think and every organization might be different in that regards.
Thanks Daniel, I agree it will definitely help managers and stakeholders see the value of what Office 365 services are providing. Using that data with other sources I think will be very powerful, like learning and development, appraisals, questionaries, service desk requests, general feedback etc.
I see the adoption pack as a powerfull tool to identify any gaps in the use of Office 365 services that can drive to organizations to think in creative ways to get people more involved in the use of the services and be more productive at work
That's a great point. Finding gaps, where Office 365 services are perhaps being underutilised or the benefits are not being fully used and being proactive in promoting and driving better adoption is an ideal use for this.
I understand where you are coming from. When given an adoption pack that is supposed to guide you in the right direction towards increased adoption, you might feel like the packaged deal is leaving out some important details. In other words, no two businesses are the same and therefore a set of specific metrtics might not be what every company needs. Based on your question I would like to reccomend a third-party analytic solution, Cardiolog Analytics. Cardiolog offers many of the same metrics that the adoption pack doesn and more. It will track your Yammer, connect with power BI and offer more in--depth data about activity in your Yammer in real time! Cardiolog covers your bases leaving you with no holes, it tracks specific user activity. This means that campaigns can be as targeted as they need to be when in comes to adoption. In addition it contains highly detailed filtering options that help you really slice and dice data. To get more information about Cardiolog Analytics check out the site www.intlock.com