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Insights button is greyed out in the main Outlook window for some users, but enabled when they open

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Apoorva_MSGTECH
Contributor

Insights add-in has been enabled for everyone in the organization.

Insights button is grayed out in the main Outlook window for some users, but enabled when they open an individual email.

This is not the case with all the users in the organization. Any clue what's going on?

 

MyAnalytics.jpg

6 Replies

Hi@Apoorva_MSGTECH 

 

Could you please provide the exact version of "Outlook clien"t installed for either working and not working users?

 

Thank you

Dav,

Highlighted

@Dav1988 Version 1808 (Build 10730.20280 Click-to-Run) Semi-annual Channel. This is the same for working and non-working users. 

Hi@Apoorva_MSGTECH 

 


Please make sure all users have supported license plan to offer this service.

Then I would recommend to follow below link, Disable the Insights Outlook add-in and then enable it.

 

https://docs.microsoft.com/en-us/workplace-analytics/myanalytics/setup/mya-disable-insights

 

Thank you

Dav,

@Dav1988 The fact that they can see it when a new email window is opened confirms the fact that they have a license. I do not see a reason why I would want to disable and re-enabled Insights add-in. 

I found that when the reading pane is not enabled, the Insights button is grey.  Enable the reading pane, and it shows available.

 

I know that is not really an answer to the overall question, but it's what we just found out.

@Jason Boroff - this worked for a user of mine. Thanks for sharing.

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