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skype for business / Teams getting diconnected

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thenticationService_online%20completed%20successfully.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20endpoint%20already%20connected%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Orchestrator%3A%20syncEndpointService_online%20started%20after%20authenticationService_online%20completed%20successfully.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Orchestrator%3A%20authenticationService_online%20succeeded.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20RetryService%3A%20Operation%20%22Unified%20Presence%20Endpoint%20Service%22%20succeeded%2C%20attempt%3A%200%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Orchestrator%3A%20Orchestration%20started%2C%20returning%20tracking%20promise.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Orchestrator%3A%20ProcessOfflineActionsOrchestrationStep%20depends%20on%20syncEndpointService_online%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Orchestrator%3A%20chatSyncService_online%20depends%20on%20syncEndpointService_online%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20Unified%20Presence%20Endpoint%20Service%3A%20connection%20not%20necessary%3B%20endpoint%20already%20exists%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.782Z%20Inf%20RetryService%3A%20Retrying%20operation%20%22Unified%20Presence%20Endpoint%20Service%22%2C%20attempt%3A%200%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20unifiedPresenceEndpointService_online%20has%20been%20started.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20endpointService_online%20depends%20on%20authenticationService_online%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20syncEndpointService_online%20depends%20on%20authenticationService_online%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20AUTHSSO%3A%20Return%20cached%20token%20for%20resource%3A%201fec8e78-bce4-4aaf-ab1b-5451cc387264%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20AUTHSSO%3A%20Start%20acquiring%20Adal%20tokens%20--%20resources%3A%201fec8e78-bce4-4aaf-ab1b-5451cc387264.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20authenticationService_online%20has%20been%20started.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20Beginning%20stage%20number%201%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20Orchestrator%3A%20Beginning%20orchestration.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.781Z%20Inf%20AppState%3A%20Run%20orchestration%20scenario%20appStateOnlineOrchestrationPlan%20for%20transitionToOnline%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20PresencePostActiveService%3A%20checkTransition%3A%20appState%3A%20Interactive%2C%20machineState%3A%20MachineActive(1)%2C%20isPostingActive%3A%20true%2C%20shouldPostActive%3A%20true%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20UnifiedPresenceService%3A%20app%20state%20changed%20to%203%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20AppState%3A%20SilentUpdate%3A%20State%20is%20no%20longer%20inactive%2C%20resetting%20a%20pending%20silent%20update%20timer.%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20AppState%3A%20App%20health%20changed%20to%20true%20after%2012.03%20seconds%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20AppState%3A%20App%20state%20changed%20from%20Offline%20to%20Interactive%20due%20to%20ping%20online%20with%20code%20undefined%20after%2012.03%20seconds%3CBR%20%2F%3E2019-04-05T17%3A57%3A30.780Z%20Inf%20AppState%3A%20Network%20is%20online%20due%20to%20ping%20online%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3Eany%20info%20that%20could%20lead%20to%20that%20behaviour%20%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3Ethanks%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-400990%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Remi_BHVR
Occasional Visitor

hi, 

i recently have diconnection from teams : We ran into a problem. Reconnecting... and skype for business getting disconnected.

 

i have couple logs from Teams  (Ctrl + Alt + Shift + 1)


2019-04-05T17:59:27.714Z War Analytics service: Panel data not present to populate panel action, falling back to main
2019-04-05T17:59:27.647Z Inf Telemetry: [TelemetryManagerImpl]: Processing telemetry events took 1 ms for 1 events with total size of 4105 bytes, remaining events - 0
2019-04-05T17:59:25.998Z Inf message-list: shouldScrollWithUpdates(): isScrolledToBottom = true, AppActive = true, isComposingEditOrReply = false, appStateService = Disconnected
2019-04-05T17:59:08.131Z Inf Telemetry: [TelemetryManagerImpl]: Processing telemetry events took 1 ms for 1 events with total size of 5599 bytes, remaining events - 0
2019-04-05T17:59:07.975Z Inf NotificationBannerStore: Showing user the disconnected banner.
2019-04-05T17:59:04.992Z Inf UnifiedPresenceService: getPresence(MRIs:1): messages:0,unknown:0,pending:0,correlationId:710c1e9e-054f-4dec-8ba1-26d52288c66e
2019-04-05T17:59:04.915Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:59:04.915Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:59:04.912Z Inf UnifiedPresenceService: Posting getPresence with 1 MRIs
2019-04-05T17:59:04.912Z Inf UnifiedPresenceService: batchUpdatePresence: Calling getPresence with int MRIs:1, ext MRIs:0
2019-04-05T17:59:04.410Z Inf UnifiedPresenceService: updatePresence: int MRIs:1, ext MRIs:0
2019-04-05T17:59:04.409Z Inf UnifiedPresenceService: successfully published endpoint presence, activity - Available, availability - Available
2019-04-05T17:58:54.007Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:58:54.007Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:58:54.005Z Inf UnifiedPresenceService: attempting to set availability - Available, activity - Available, isUserInitiated - false
2019-04-05T17:58:54.000Z Inf PresenceService: Trying to set status, isUnifiedPresenceService=true, isForced=false, isRetriable=true, status=Online
2019-04-05T17:58:53.999Z Inf PresenceService: restoreMyStatus with appState Disconnected, machineState MachineActive, isForced=false, currentStatus=Online, newStatus=Online
2019-04-05T17:58:52.924Z War SyncLongPollService: No events from long poll in 90 seconds, notifying chat sync is down
2019-04-05T17:58:52.923Z Inf PresencePostActiveService: checkTransition: appState: Disconnected, machineState: MachineActive(1), isPostingActive: true, shouldPostActive: true
2019-04-05T17:58:52.923Z Inf UnifiedPresenceService: app state changed to 7
2019-04-05T17:58:52.923Z Inf AppState: App health changed to false after 82.143 seconds
2019-04-05T17:58:52.923Z Inf AppState: App state changed from Interactive to Disconnected due to longpoll.sync is down with code undefined after 82.143 seconds
2019-04-05T17:58:52.923Z Inf AppState: Service ChatSync up state changed from true to false due to longpoll.sync is down with code
2019-04-05T17:58:30.788Z Err {"statusCode":-1,"headers":{},"errorMessage":"requestAborted","request":{}}
2019-04-05T17:58:30.787Z Inf Aborting current longPoll request...
2019-04-05T17:58:30.787Z Err LongPoll pending for 60 seconds; aborting it
2019-04-05T17:57:45.790Z Inf Telemetry: [TelemetryManagerImpl]: Processing telemetry events took 3 ms for 3 events with total size of 9638 bytes, remaining events - 0
2019-04-05T17:57:41.366Z Inf SyncSchedulerService: ==Reached full sync for 19:9e30d24956bb479cab25d0f3165362c3@thread.skype for messages after 2019-02-26T18:44:38.519Z Total unique replychains: 1 Replychains within sync window: 1 Replychains outside sync window: 0 Unsynced replychains: 0
2019-04-05T17:57:41.365Z Inf chatListService: Received update for these chats:
[]
Determined that a Batched event should not be triggered
2019-04-05T17:57:41.364Z Inf conversationToChannel: 1 teams updated in channelConversationAdapterService
2019-04-05T17:57:41.187Z Inf ChatServiceClient: Fetch messages from v1/users/ME/conversations/19%3A9e30d24956bb479cab25d0f3165362c3%40thread.skype/messages?view=msnp24Equivalent|supportsMessageProperties&pageSize=200&syncState=3f3000000031393a3965333064323439353662623437396361623235643066333136353336326333407468726561642e736b79706501a73b152b69010000ccd592ee6901000000&startTime=1551206678519
2019-04-05T17:57:41.187Z Inf SyncSchedulerService: MessageSyncJob: Get messages from Chat service for 19:9e30d24956bb479cab25d0f3165362c3@thread.skype
2019-04-05T17:57:41.187Z Inf RM: Changing priority from RealTime, to Background
2019-04-05T17:57:41.158Z Inf RetryService: Operation "retry Startup API" succeeded, attempt: 0
2019-04-05T17:57:41.150Z Inf chatListService: Received update for these chats:
[]
Determined that a Batched event should not be triggered
2019-04-05T17:57:41.150Z Inf conversationToChannel: 1 teams updated in channelConversationAdapterService
2019-04-05T17:57:41.145Z Inf chatListService: Received update for these chats:
[]
Determined that a Batched event should not be triggered
2019-04-05T17:57:41.145Z Inf conversationToChannel: 1 teams updated in channelConversationAdapterService
2019-04-05T17:57:41.142Z Inf chatListService: Received update for these chats:
[]
Determined that a Batched event should not be triggered
2019-04-05T17:57:41.142Z Inf chatListService: Received update for these chats:
[]
Determined that a Batched event should not be triggered
2019-04-05T17:57:41.140Z Inf SyncSchedulerService: Retrieved startup info: 0 chats, 1 teams, 2 channels in 10331.154999997467 ms
2019-04-05T17:57:33.862Z Inf UnifiedPresenceService: getPresence(MRIs:31): messages:6,unknown:0,pending:0,correlationId:906bcfe7-33c7-4d5c-b4f5-23ba57914c56
2019-04-05T17:57:33.687Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:57:33.687Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:57:33.684Z Inf UnifiedPresenceService: Posting getPresence with 31 MRIs
2019-04-05T17:57:33.684Z Inf UnifiedPresenceService: batchUpdatePresence: Calling getPresence with int MRIs:31, ext MRIs:0
2019-04-05T17:57:33.182Z Inf UnifiedPresenceService: updatePresence: int MRIs:1, ext MRIs:0
2019-04-05T17:57:33.182Z Inf UnifiedPresenceService: successfully published endpoint presence, activity - Available, availability - Available
2019-04-05T17:57:33.061Z Inf UnifiedPresenceService: getPresence(MRIs:1): messages:0,unknown:0,pending:0,correlationId:b766c254-e943-4b47-9282-942fcd7eb49f
2019-04-05T17:57:32.883Z Inf DesktopEventsService: Purging memory - on inactive
2019-04-05T17:57:32.883Z Inf message-list: shouldScrollWithUpdates(): isScrolledToBottom = true, AppActive = false, isComposingEditOrReply = false, appStateService = Interactive
2019-04-05T17:57:32.848Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:57:32.848Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: Schedule polling every 240 s
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: updatePresence: int MRIs:31, ext MRIs:0
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: polling presence for internal: 31, external: 0 mris
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: shouldPollPresenceForTeams: minimized false, appInUse true, stopPollingUPSWhenMinimized true
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: restartPolling
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: Polling unified presence has been stopped
2019-04-05T17:57:32.804Z Inf UnifiedPresenceService: Posting getPresence with 1 MRIs
2019-04-05T17:57:32.803Z Inf UnifiedPresenceService: batchUpdatePresence: Calling getPresence with int MRIs:1, ext MRIs:0
2019-04-05T17:57:32.802Z Inf message-list: shouldScrollWithUpdates(): isScrolledToBottom = true, AppActive = true, isComposingEditOrReply = false, appStateService = Interactive
2019-04-05T17:57:32.800Z Inf Notifications Service Desktop: action taken for notification 302bb6d0-14ae-4206-8d61-daac24a3fa50
2019-04-05T17:57:32.535Z Inf DesktopEventsService: Purging memory - on inactive
2019-04-05T17:57:32.535Z Inf message-list: shouldScrollWithUpdates(): isScrolledToBottom = true, AppActive = false, isComposingEditOrReply = false, appStateService = Interactive
2019-04-05T17:57:32.128Z Inf UnifiedPresenceService: updatePresence: int MRIs:1, ext MRIs:0
2019-04-05T17:57:32.128Z Inf UnifiedPresenceService: successfully published endpoint presence, activity - Available, availability - Available
2019-04-05T17:57:31.786Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:57:31.786Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:57:31.786Z Inf AUTHSSO: Return cached token for resource: https://presence.teams.microsoft.com/
2019-04-05T17:57:31.786Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://presence.teams.microsoft.com/.
2019-04-05T17:57:31.784Z Inf UnifiedPresenceService: attempting to set availability - Available, activity - Available, isUserInitiated - false
2019-04-05T17:57:31.784Z Inf UnifiedPresenceService: attempting to set availability - Available, activity - Available, isUserInitiated - false
2019-04-05T17:57:31.782Z Inf PresenceService: Trying to set status, isUnifiedPresenceService=true, isForced=false, isRetriable=true, status=Online
2019-04-05T17:57:31.782Z Inf PresenceService: restoreMyStatus with appState Interactive, machineState MachineActive, isForced=false, currentStatus=Online, newStatus=Online
2019-04-05T17:57:30.809Z Inf AUTHSSO: Return cached token for resource: https://chatsvcagg.teams.microsoft.com
2019-04-05T17:57:30.809Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: https://chatsvcagg.teams.microsoft.com.
2019-04-05T17:57:30.809Z Inf TeamsDataService: Fetch startupData from /api/v1/teams/users/me/updates?isPrefetch=false&enableMembershipSummary=true with sync state
2019-04-05T17:57:30.809Z Inf SyncSchedulerService: Executing TeamsStartupSyncJob
2019-04-05T17:57:30.809Z Inf RetryService: Retrying operation "retry Startup API", attempt: 0
2019-04-05T17:57:30.809Z Inf RM: Changing priority from Background, to RealTime
2019-04-05T17:57:30.799Z Inf Orchestrator: ProcessOfflineActionsOrchestrationStep succeeded.
2019-04-05T17:57:30.799Z Inf Orchestrator: FilesUploadStoreOnlineStep succeeded.
2019-04-05T17:57:30.796Z Inf Telemetry: [TelemetryManagerImpl]: Processing telemetry events took 2 ms for 2 events with total size of 8341 bytes, remaining events - 0
2019-04-05T17:57:30.784Z Inf Orchestrator: All stages finished, issuing all clear.
2019-04-05T17:57:30.784Z Inf Orchestrator: Completed stage number 3
2019-04-05T17:57:30.784Z Inf Orchestrator: FilesUploadStoreOnlineStep has been started.
2019-04-05T17:57:30.784Z Inf Orchestrator: Beginning stage number 3
2019-04-05T17:57:30.784Z Inf Orchestrator: Completed stage number 2
2019-04-05T17:57:30.784Z Inf Orchestrator: loggingService_flush succeeded.
2019-04-05T17:57:30.784Z Inf Orchestrator: loggingService_flush has been started.
2019-04-05T17:57:30.784Z Inf Orchestrator: Beginning stage number 2
2019-04-05T17:57:30.784Z Inf Orchestrator: Orchestration completed successfully.
2019-04-05T17:57:30.783Z Inf Orchestrator: Completed stage number 1
2019-04-05T17:57:30.783Z Inf Orchestrator: chatSyncService_online succeeded.
2019-04-05T17:57:30.783Z Inf Orchestrator: ProcessOfflineActionsOrchestrationStep started after syncEndpointService_online completed successfully.
2019-04-05T17:57:30.783Z Inf ChatSyncService: Enabled: orchestration online
2019-04-05T17:57:30.783Z Inf Orchestrator: chatSyncService_online started after syncEndpointService_online completed successfully.
2019-04-05T17:57:30.783Z Inf Orchestrator: syncEndpointService_online succeeded.
2019-04-05T17:57:30.782Z Inf Orchestrator: endpointService_online succeeded.
2019-04-05T17:57:30.782Z Inf Orchestrator: unifiedPresenceEndpointService_online succeeded.
2019-04-05T17:57:30.782Z Inf Endpoint Service: presence and sync settings are off. Bailing out...
2019-04-05T17:57:30.782Z Inf Orchestrator: endpointService_online started after authenticationService_online completed successfully.
2019-04-05T17:57:30.782Z Inf endpoint already connected
2019-04-05T17:57:30.782Z Inf Orchestrator: syncEndpointService_online started after authenticationService_online completed successfully.
2019-04-05T17:57:30.782Z Inf Orchestrator: authenticationService_online succeeded.
2019-04-05T17:57:30.782Z Inf RetryService: Operation "Unified Presence Endpoint Service" succeeded, attempt: 0
2019-04-05T17:57:30.782Z Inf Orchestrator: Orchestration started, returning tracking promise.
2019-04-05T17:57:30.782Z Inf Orchestrator: ProcessOfflineActionsOrchestrationStep depends on syncEndpointService_online
2019-04-05T17:57:30.782Z Inf Orchestrator: chatSyncService_online depends on syncEndpointService_online
2019-04-05T17:57:30.782Z Inf Unified Presence Endpoint Service: connection not necessary; endpoint already exists
2019-04-05T17:57:30.782Z Inf RetryService: Retrying operation "Unified Presence Endpoint Service", attempt: 0
2019-04-05T17:57:30.781Z Inf Orchestrator: unifiedPresenceEndpointService_online has been started.
2019-04-05T17:57:30.781Z Inf Orchestrator: endpointService_online depends on authenticationService_online
2019-04-05T17:57:30.781Z Inf Orchestrator: syncEndpointService_online depends on authenticationService_online
2019-04-05T17:57:30.781Z Inf AUTHSSO: Return cached token for resource: 1fec8e78-bce4-4aaf-ab1b-5451cc387264
2019-04-05T17:57:30.781Z Inf AUTHSSO: Start acquiring Adal tokens -- resources: 1fec8e78-bce4-4aaf-ab1b-5451cc387264.
2019-04-05T17:57:30.781Z Inf Orchestrator: authenticationService_online has been started.
2019-04-05T17:57:30.781Z Inf Orchestrator: Beginning stage number 1
2019-04-05T17:57:30.781Z Inf Orchestrator: Beginning orchestration.
2019-04-05T17:57:30.781Z Inf AppState: Run orchestration scenario appStateOnlineOrchestrationPlan for transitionToOnline
2019-04-05T17:57:30.780Z Inf PresencePostActiveService: checkTransition: appState: Interactive, machineState: MachineActive(1), isPostingActive: true, shouldPostActive: true
2019-04-05T17:57:30.780Z Inf UnifiedPresenceService: app state changed to 3
2019-04-05T17:57:30.780Z Inf AppState: SilentUpdate: State is no longer inactive, resetting a pending silent update timer.
2019-04-05T17:57:30.780Z Inf AppState: App health changed to true after 12.03 seconds
2019-04-05T17:57:30.780Z Inf AppState: App state changed from Offline to Interactive due to ping online with code undefined after 12.03 seconds
2019-04-05T17:57:30.780Z Inf AppState: Network is online due to ping online

 

 

 

any info that could lead to that behaviour ?

 

thanks